Mayank Jain

Director of Engineering

Gurugram, Haryana, India22 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in client success leadership.
Expert in establishing global client capability teams.
Proven track record in operational excellence and AI use cases.

Stackforce AI infers this person is a Consulting Leader with expertise in Global Client Capabilities and Operational Excellence.

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Skills

Core Skills

Client DeliveryPeople LeadershipOperational ExcellenceGlobal Capability CenterExecutive LeadershipStrategic Leadership

Other Skills

Operational EfficiencyStrategic PlanningClient RelationsGCCPeople ManagementExecutive ManagementStrategyStrategy ConsultingOperations ManagementService DeliveryStart-up VenturesIT StrategyProgram ManagementBusiness IntelligenceAnalytics

About

A highly accomplished and results-oriented Global Client Capability (GCC) and Client Success Leader with over 20 years of progressive experience in driving strategic client engagement, fostering high-performance global teams, and optimizing client-facing capabilities across diverse international markets. At McKinsey & Company, I have successfully built and scaled global client capability teams. My expertise spans establishing new delivery centers, leading IT transformations, and building scalable organizational structures from ground zero to support rapid growth. I am passionate about operational excellence, having designed and developed operational strategies to enable scalability and expansion across geographies and functions. I have a proven track record in pioneering client delivery frameworks, data analytics solutions, and identifying high-impact AI use cases, ensuring strict adherence to data security standards. My leadership philosophy centers on building strong, inclusive team cultures with low attrition, supported by robust mentorship and Diversity & Inclusion programs. I excel in people leadership, resource optimization, and developing next-line leaders, while fostering cross-functional collaboration and a customer-focused mindset.

Experience

22 yrs 1 mo

Total Experience

4 yrs 5 mos

Average Tenure

12 yrs 11 mos

Current Experience

Mckinsey & company

Director & Global Client Capabilities Leader

May 2013 – Present · 12 yrs 11 mos · Gurugram, Haryana, India · On-site

Spearheaded the establishment of the Global Client Capabilities (GCC) Hub, enhancing client delivery for Growth Marketing & Sales Division and Periscope Solution for McKinsey & Company.
Drove innovative service offerings, resulting in improved operational efficiency and client satisfaction.
Successfully scaled a global client delivery team from inception, providing comprehensive coverage for global engagements.
Fostered a culture of continuous improvement, leading to operational efficiencies and enhanced team performance.

People LeadershipClient Delivery

Axtria - ingenious insights

Director

Jun 2011 – May 2013 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Spearheaded the establishment of a global client capability hub with over 150 professionals, achieving $25M+ in client impact.
Designed and implemented a 3–5 year strategic plan focused on talent development and operational excellence.
Fostered cross-functional collaboration across regions, enhancing service delivery and team cohesion.
Collaborated with C-level and Partner teams on GCC strategy, real estate, capacity planning, and digital innovation.
· Opened new delivery centers, developed existing talent & retained employees by creating rewarding opportunities
· Defined and executed on the office strategy and agenda (Real estate, Capacity plan, Office expansion, Budgeting)
· Built operational landscape in professional services to support growth, revenue forecasting & client utilization
· Negotiated contracts and manage relationships with IT vendors, ensuring favorable terms and optimal service delivery
· Designed and developed operational strategy to enable scalability and expansion across geographies and function
· Ensured key metrics and risk indicators are in place to track and manage growth, service delivery quality, & cost
· Designed and orchestrated leadership discussions, such as annual performance dialogues and ad hoc meetings
· Built a multi-year roadmap to position India office as a global strategic asset, supporting innovation & delivery model
· Developed & monitored key performance metrics, such as project profitability, client satisfaction, employee utilization
· Managed budget, including capital & operational expenditures, from strategic and tactical planning perspective
· Developed and executed 3–5 years strategic plan, aligned with global client capability hub & business objectives