Raman Kumar

Operations Associate

Gurugram, Haryana, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in project management across diverse industries.
Strong background in retail analytics and data-driven decision making.
Certified in Prince2 Agile, ITIL, and Lean Six Sigma.

Stackforce AI infers this person is a Telecom and Retail Analytics expert with strong project management capabilities.

Contact

ramankhowal@live.com LinkedIn

Skills

Core Skills

Project ManagementTechnical ManagementAgile MethodologiesBusiness DevelopmentTechnical SupportTelecom Engineering

Other Skills

SaaSPaaSRetail AnalyticsApache AirflowGCPPrice & Promotions AnalyticsAgile Project ManagementBusiness AnalysisDigital TransformationConsultingMicrosoft ExcelProgram ManagementSoftware Development Life Cycle (SDLC)Product ManagementSQL

About

Prince2 Agile, Lean Six Sigma and ITIL Certified Professional noted for leveraging risk management to gain competitive edge across multifarious domains. Hands on experience in deploying Retail/CPG/FMCG Analytics, Retail Price and Promotions, BSS / OSS, Contact Centre, AI Chatbot, Big Data Management and Telecom Technical / Business Consultation. Provided broad functional and technical expertise in automation, SDLC Value chain, improvements and deployment of custom products and/or acquisition, as well as their ongoing enhancements and support. Actively own and drive projects and project teams to creatively develop solutions, transform ambiguity into clear action plans, challenge assumptions, assess & mitigate risks, elevate issues, and push for timely decisions. Gained cross cultural & geographical experience while working on-site with clients at various locations. Functional Expertise: • Project Management • Technical Management • Stakeholder Management • Delivery Management • Escalation Management • Risk Management Practices • Release Management • Requirement Gathering • Change Management • Team Management Technical Expertise: Well versed with BSS/OSS, Google/Alibaba Cloud, Integration, Data Analysis, Oracle, UNIX, SQL, BI, OCS, CRM, CTI, JIRA, Contact Center Solution and deployment, IMS, SS7, LTE, GTP, CEM, Voice & Data Probe, Power BI, IBM Cognos, CDR Analysis, Telecom Protocols, IaaS, PaaS, SaaS, Nagios, Microsoft Azure, Octopus, Airflow, MS Project.

Experience

11 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 9 mos

Current Experience

Dunnhumby

2 roles

Client Integration Lead

May 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

Dunnhumby is a Tesco subsidiary. I am handling all aspects of deployment projects of in-house developed products backed by powerful data science with exceptional forecasting capabilities. Products include Promotional Analytics, Price & Promotion Management, Category Management and Forecasting for top Global Retailers and CPGs. These actually helps retailers and brands perfect the science of shopping.
Working on deployment projects for clients like Coop Norway, Tesco, Lowes (US) and more.
Skillset - Worked on SaaS, PaaS, Retail Analytics, Apache Airflow, GCP, Price & Promotions Analytics

SaaSPaaSRetail AnalyticsApache AirflowGCPPrice & Promotions Analytics+2

Deployment Product Manager

Apr 2021 – Jan 2024 · 2 yrs 9 mos · Gurugram, Haryana, India · Hybrid

Dunnhumby is a Tesco subsidiary. I am handling all aspects of deployment projects of in-house developed products backed by powerful data science with exceptional forecasting capabilities. Products include Promotional Analytics, Price & Promotion Management, Category Management and Forecasting for top Global Retailers and CPGs. These actually helps retailers and brands perfect the science of shopping.
Working on deployment projects for clients like Giant Eagle (US), Foodstuffs (NZ), Tesco (UK), Farmacias Peruanas (PE) and more.
Skillset - Worked on SaaS, PaaS, Retail Analytics, Apache Airflow, GCP, Price & Promotions Analytics

SaaSPaaSRetail AnalyticsApache AirflowGCPPrice & Promotions Analytics+2

Pepsico

Agile Project Manager

Jan 2024 – Apr 2024 · 3 mos

Delivery management for PepsiCo Loyalty Program, KazandıRio for Turkey Market (App/System Development, Migration & Rollout)

Agile Project ManagementBusiness AnalysisDigital TransformationConsultingProject ManagementAgile Methodologies

Whale cloud

Project Manager

Mar 2016 – Mar 2021 · 5 yrs · Myanmar/India

Clients: MPT/KSGM Myanmar, Myanmar Economic Corporation (MecTel) and BSNL, India
Area: BSS/OSS, Billing & Charging, Chatbot, Contact Center, CRM, OCS, API Gateway
1. Working closely with teams to ensure compliance with principals and ensured optimal deployments and utilizations within the project
2. Acting as an escalation point for project planning & management related queries and questions
3. Working with large data sets, data analysis to understand the underlying business implications, engage in discussions on what the data means, summarize findings with an actionable approach
4. Analysis of key business drivers, translating the findings into insights and actions, and their implications in the overall business
5. Accountability for, and focus on, defined milestones for projects and activities. Following efficient and effective throughput of implementation/release management and other professional services in project for timely revenue recognition and maximum customer satisfaction
6. Management of client responsibilities and expectations. Defined and maintained project's implementation plan, issues list, work plans and other project documentation to ensure understanding of all activities, schedules and deliverables
7. Managing day-to-day project activities, issue logs, learned lessons, project scope - review changes with the client and other project staff, then resolve and document those changes with the customer
8. Identify opportunities for value-added functions during development and operations
9. Participation in proposal development, demo, pre-sales support and work load/pricing estimates when needed
10. Communication with R&D, Client Directors and C-level

Business DevelopmentMicrosoft ExcelProgram ManagementSoftware Development Life Cycle (SDLC)Product ManagementSQL+3

Radcom

Support Engineer (Telecom)

Apr 2015 – Feb 2016 · 10 mos · Greater Delhi Area

Worked as a Tier-2 & Tier-3 Support Engineer (Telecom) at RADCOM in below areas:
1. Data, Voice and SS7 Active and Passive Probes implementation & Configuration.
2. Service Assurance of Operator's N/W by QoS (KPI Analysis).
3. Detailed level Protocol analysis.
4. Analyzing Call Detail Record for GTP, RAN,SIP,ISDN (ISUP), SIGTRAN, DTMF, 3G, LTE, VoLTE and VoIP sessions.
5. MaveriQ and OmniQ++ for best Service Assurance.
6. Deep dive analysis of Operator Network in terms of QoS and performance.
7. Operations on RHEL based servers.
8. Oracle and Vertica for DB Ops
9. IBM Cognos v10 for Data Analytics and diferrent KPI reports generation.
10. Deployment of Radcom Inc. equipments and products.
11. Call trace and system HC.

Business DevelopmentMicrosoft ExcelSoftware Development Life Cycle (SDLC)SQLMicrosoft OfficeMicrosoft PowerPoint+2

Cellos software

Support Engineer (Telecom)

Aug 2014 – Apr 2015 · 8 mos · Gurugram, Haryana, India

Worked as a Support Engineer (Telecom) at an Australian based Telecom R&D MNC named CellOS Software Ltd.
1. Providing Support on CellOS™ Multi Protocol Probe software.
2. Scheduling and Automation of different Jobs, Analytic reports and KPI reports.
3. Active Monitoring and System HC.
4. Analyzing and Troubleshooting the issues related to Data Probe and DB.
5. Working on Revenue Assurance domain and Analyzing Traffic Leakage at Operator's end.
6. Implementation and Upgrade of CellOS™ Multi Protocol Probe software.
7. Sound knowledge of Mirroring/Tapping the Interfaces at Operator end.
8. IBM Cognos usage for detailed reports.
9. Analyzing the PDP/Bearer session details in GTP and GTPv2 protocols.
10. Quering on IBM Netezza to fetch data by using Aginity (PL/SQL).
11. Configuration of servers and installation of Binaries for server accessibility
12. Developing scripts in Shell/bash for Reporting, Alarming, Health Check, smooth operations and Monitoring purposes. Scheduling tasks in Automated Manner.
Area: Telecom,Networking,UNIX,PL/SQL