Muhammad Talha Sapra

CEO

Lahore, Punjab, Pakistan5 yrs 8 mos experience
Highly Stable

Key Highlights

  • Led a 25-member data annotation team at Motive.
  • Achieved top performance metrics in customer support.
  • Trained instructors in critical skills for effective communication.
Stackforce AI infers this person is a SaaS and Education professional with strong leadership and team management skills.

Contact

Skills

Core Skills

LeadershipTeam ManagementCustomer SupportEmployee Training

Other Skills

Project ManagementQuality AssuranceCommunicationPublic SpeakingProfessional CommunicationAnalytical SkillsProblem SolvingCreative WritingAcademic WritingFiction WritingMicrosoft WordAdobe PhotoshopSpoken EnglishGrammarProofreading

About

I’m an experienced team lead who enjoys building strong, motivated teams that deliver great results. At Motive, I manage a 25-member data annotation team working 24/7 to ensure accurate real-time validation of telematics and AI-detected driver safety events, maintaining over 95% SLA. Before joining Motive, I led a customer support team at Tribe Consulting, where we consistently met performance targets like CSAT, FCR, and QA. I take pride in coaching team members, helping them grow, and turning challenges into achievements. Earlier in my career at BuzzM, I worked as a Lead Trainer, teaching communication and critical thinking skills. That experience taught me the value of clear communication, teamwork, and continuous learning. I’m passionate about leadership, team development, and creating a positive workplace culture where people feel inspired to do their best work. I am always open to connecting with professionals and organizations where I can make a tangible impact.📧 talhasapra.work@gmail.com

Experience

5 yrs 8 mos
Total Experience
2 yrs 6 mos
Average Tenure
7 mos
Current Experience

Motive

Team Lead

Sep 2025Present · 7 mos · Lahore, Punjab, Pakistan · Hybrid

  • I currently lead a 25-member, 24/7/365 in-person and remote data annotation team at Motive, maintaining >95% SLA for the real-time validation of telematics and AI-detected driver safety events.
Project ManagementLeadershipTeam ManagementQuality Assurance

Tribe consulting (pvt.) ltd.

2 roles

Team Lead

Promoted

Mar 2024Sep 2025 · 1 yr 6 mos

  • Managed a team of 25+ customer support executives, achieved all KPIs (CSAT, FCR, SL, Conversation, QA), and secured the top position across all stations always.
  • Regularly coached and supported bottom performers, with over 97% showing clear improvement during (PIP) performance improvement plan.
  • Ensured a professional work environment on the floor while maintaining strict compliance with PCI security standards.
  • Spoke directly with clients through tickets and hotline calls, and resolved their concerns on priority.
LeadershipTeam ManagementCustomer SupportQuality Assurance

Customer Service Representative

Feb 2022Mar 2024 · 2 yrs 1 mo

Communication

Buzzm

Lead Trainer

Aug 2020Feb 2022 · 1 yr 6 mos · Lahore, Punjab, Pakistan · Hybrid

  • Trained and mentored instructors in debate, public speaking, and critical thinking.
  • Designed and delivered training modules to ensure consistency and strong student outcomes.
  • Contributed to curriculum design and coaching strategies for debate programs.
Employee TrainingCommunicationPublic Speaking

Education

The University of Lahore

Master of Philosophy - MPhil — English literature

Feb 2023Jan 2025

National University of Modern Languages (NUML)

BS (hons) English Literature & Linguistics — English

Sep 2018Jan 2022

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