Shrayanshu Rajvaidhya

Product Manager

Bengaluru, Karnataka, India3 yrs 9 mos experience
Highly Stable

Key Highlights

  • Shipped an AI-powered SaaS MVP in 29 days.
  • Redesigned workflows reducing time-to-value by 40%.
  • Top PM Fellow at NextLeap with strong customer empathy.
Stackforce AI infers this person is a Product Manager with a strong focus on B2B SaaS and customer success.

Contact

Skills

Core Skills

Product Management0-to-1 DevelopmentCustomer SuccessCustomer EngagementCompetitive AnalysisUser Research

Other Skills

Feature PlanningUser Journey MappingCustomer RetentionCustomer Relationship Management (CRM)Analytical SkillsProduct VisionVoice of the CustomerCustomer Satisfaction (CSAT)Customer OnboardingProduct StrategyProduct AnalysisMarket ResearchUX DesignWireframingMinimum Viable Product (MVP) Planning

About

I build products that solve real problems, and I understand them because I've spent 3+ years living them alongside real customers. As an Associate Product Manager, I've led 0β†’1 product development across the full lifecycle, from user research and product discovery to PRD writing, sprint planning, cross-functional delivery, and go-live. I shipped an AI-powered SaaS MVP in 29 days, aligned the design, engineering, and QA teams across 4 sprints, and defined a North Star Metric that drove measurable improvements in retention and activation. I use the RICE and MoSCoW frameworks for feature prioritisation, run A/B tests to validate decisions, and analyse activation, retention, and funnel data to improve product outcomes continuously. My product thinking is grounded in something most APMs lack early in their careers: real frontline customer experience. Before joining product management, I spent 3+ years managing 60–80 customer interactions per day for a large-scale B2B SaaS platform, handling escalations, coaching agents through on-the-job training, and identifying workflow gaps that caused users to drop off. I was promoted to Subject Matter Expert for quality ownership and cross-team calibration. Customer empathy is not something I learned in a course; it informs every product decision I make. This combination of product strategy and deep customer operations is what I bring to early-stage B2B SaaS startups. I understand the complete customer lifecycle, onboarding, product adoption, implementation, retention, and long-term customer success. I've redesigned SaaS workflows that reduced time-to-value by 40%, conducted user interviews that directly shaped product roadmaps, and served as the primary point of contact for clients and cross-functional delivery teams within 14–16-person squads. I am a Top PM Fellow at NextLeap, certified in Product Management, and experienced with JIRA, Notion, Confluence, Agile, Scrum, user story mapping, competitive analysis, persona mapping, and AI-powered workflow building using Gemini API. I'm open to Associate Product Manager, Customer Success, and Implementation Specialist roles at product-first B2B SaaS startups with 20–100 people, where I can contribute to customer outcomes and product decisions from day one. If you're building in B2B SaaS and need someone who talks to customers in the morning and writes PRDs in the afternoon - let's connect. πŸ“© shrayanshu11rajvaidhya@gmail.com

Experience

Source spark tech

Associate Product Manager

Aug 2025 – Present Β· 8 mos Β· India Β· Remote

  • Shipped a 0β†’1 AI resume-building MVP by leading a cross-functional team through rapid execution and tight alignment.
  • Created detailed PRDs and FRDs to guide engineering and design throughout the product lifecycle.
  • Conducted user interviews and surveys to uncover recall gaps and shape product strategy and AI investment decisions.
  • Selected the most efficient AI stack to improve cost efficiency and reduce response latency.
  • Defined the product’s North Star metric and facilitated structured feedback cycles with clients.
  • Negotiated scope with stakeholders, prioritising critical features while maintaining launch timelines and MVP value.
  • Broke down product scope into testable iterations to accelerate validation and continuous improvement.
Feature PlanningUser Journey MappingProduct Management0-to-1 Development

Banao technologies

Product Manager Intern

Jul 2024 – Apr 2025 Β· 9 mos Β· Bengaluru Β· Remote

  • Worked on a consumer e-commerce platform and an enterprise B2B SaaS procurement product.
  • Identified core user pain points through competitive analysis and stakeholder interviews.
  • Designed end-to-end user journeys for 4 distinct user types, simplifying complex workflows.
  • Prioritised features based on user validation and business impact, avoiding over-engineering before launch.
  • Collaborated with engineering and design to streamline RFX workflows, reducing operational complexity.
  • Translated requirements into system diagrams, sprint plans, and PRDs for execution clarity.
  • Coordinated a cross-functional team (designers, backend, DevOps, AI engineers, QA) through delivery.
  • Led UAT and milestone reviews, ensuring on-time delivery and client satisfaction.
  • Influenced feature prioritisation that replaced ~10–11 low-impact features with a few high-leverage ones, significantly improving RFX creation efficiency.
Analytical SkillsProduct VisionProduct ManagementCompetitive Analysis

Taskus

2 roles

Subject Matter Expert

Promoted

Jan 2024 – Jul 2025 Β· 1 yr 6 mos

  • Promoted to Subject Matter Expert based on consistent quality performance and deep policy expertise, stepping into a role that combined customer success ownership, team enablement, and operational leadership.
  • Served as the primary escalation point for 15+ agents on the floor, resolving complex customer queries, policy interpretation issues, and workflow blockers in real time, ensuring first-contact resolution without supervisor dependency.
  • Coached and onboarded 2 new agents through full on-the-job training (OJT) β€” accelerating ramp time, improving product knowledge, and building customer-handling confidence from day one.
  • Stepped into team lead responsibilities during the manager's absence, independently directing floor operations, managing escalations, maintaining SLA adherence, and ensuring uninterrupted service quality.
  • Led calibration sessions with the quality team to align on edge case interpretations, directly reducing decision variance across the customer operations team and improving consistency in issue resolution.
  • Identified recurring customer pain points and workflow gaps, proposed process improvements that were adopted team-wide, improving operational turnaround time and overall customer satisfaction (CSAT).
  • Acted as a trusted advisor to agents and floor staff, supporting policy adherence, customer engagement best practices, and cross-functional coordination between operations, quality, and training teams.
  • Drove smooth rollout of policy updates and workflow changes, partnering with internal stakeholders to ensure seamless implementation and minimal disruption to customer success operations.
Customer RetentionCustomer Relationship Management (CRM)Customer SuccessCustomer Engagement

Process Associate (Quality & Content Operations)

Jun 2022 – Jan 2024 Β· 1 yr 7 mos

  • Managed 60–80 customer interactions daily across voice and non-voice channels, resolving onboarding, delivery, payment, and account queries for Dasher operations with consistently high first-contact resolution rates under sustained high-volume conditions.
  • Served as a trusted resource for end users navigating platform workflows, guiding customers through account setup, issue resolution, product adoption, and feature usage to ensure smooth go-live and ongoing platform success.
  • Handled end-to-end issue resolution, diagnosing customer problems, coordinating with internal teams for escalations, maintaining detailed ticket documentation, and ensuring faster resolution and customer satisfaction at every touchpoint.
  • Identified recurring customer pain points and behavioural patterns, escalated insights to enable faster platform-level fixes and continuous improvement of the customer success workflow.
  • Supported customer onboarding and feature adoption by clearly communicating product workflows, troubleshooting usage barriers, and acting as the first line of support for users experiencing friction with the platform.
  • Moderated high-volume user-generated content for a large consumer social platform, maintaining strict policy accuracy, quality standards, and SLA adherence under high-pressure, time-sensitive conditions.
  • Contributed to AI training workflows through structured noun-phrase annotation, improving computer vision accuracy for object identification and segmentation, demonstrating attention to detail and process discipline in a cross-functional environment.
  • Consistently maintained quality benchmarks and received promotion to Subject Matter Expert, recognition of customer handling excellence, policy expertise, and operational reliability across 1.5+ years in the role.
Analytical SkillsProduct VisionCustomer SuccessProduct Management

Pagido

Product Management Intern β€” B2C Job Platform | UX & Research Focus

Dec 2023 – Feb 2024 Β· 2 mos Β· India Β· Remote

  • Summary:
  • Supported the product team in enhancing a B2C job search and discovery platform through structured research, MVP scoping, and agile product delivery.
  • Achievements & Responsibilities:
  • Conducted user research with 50+ participants to identify key friction points, leading to UX recommendations projected to improve engagement by 20%.
  • Wrote and maintained 30+ user stories and acceptance criteria in JIRA, improving sprint planning accuracy by 35%.
  • Performed competitive analysis of platforms like Naukri and Indeed, defining MVP scope and feature priorities.
  • Collaborated cross-functionally with engineering, design, and QA to ensure timely feature releases.
  • Authored detailed PRDs, BRDs, and Confluence documentation, improving cross-functional alignment by 30%.
Analytical SkillsProduct VisionProduct ManagementUser Research

Education

Devi Ahilya Vishwavidyalaya

Bachelor of Business Administration - BBA β€” Marketing

Aug 2018 – May 2021

Kendriya Vidyalaya

High School

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