Akilah Sharrieff

Operations Associate

Estes Park, Colorado, United States7 yrs 5 mos experience

Key Highlights

  • Expert in rapid Culture and Operations Audits.
  • 10+ years in community-based environments.
  • Specializes in trauma-informed practices.
Stackforce AI infers this person is a specialist in organizational culture and operations within the nonprofit and hospitality sectors.

Contact

Skills

Core Skills

AdministrationCustomer ServiceSalesProgram ManagementLeadershipOperations ManagementTeachingOffice ManagementFilm Production

Other Skills

Analytical SkillsBookingsCalendaringCommunicationCustomer ExperienceCustomer Service RepresentativesData EntryEmail ManagementGeneral Office WorkSlackGleanNegotiationAdvertisingLeisure TravelCustomer-Focused Service

About

I help organizations build workplaces where people can actually be human. After spending 10 years in community-based environments—residential summer camps, trauma-informed youth programs, and a wolf sanctuary where psychological safety was practice, not performance. I watched corporate America fail at the basics. I specialize in rapid Culture and Operations Audits that help organizations identify root problems fast — with a 48-hour turnaround. Here's what I learned: Real community isn't wellness apps, Slack channels, or company perks. I call this psychological pacification; ways to make people think they're being taken care of just enough that they can't complain. (Even when they have valid complaints.) It's a passive acknowledgment of systemic issues. Give people spaces to cope with and discuss the problems your culture creates, instead of actually fixing the problems. I work with leaders, HR teams, and mission-driven organizations who recognize this and want to redesign operations—not find better ways to manage around dysfunction. What I offer: ✅ Culture & Operations Audit (48-hour diagnostics with root-cause clarity) ✅️ Systems Stabilization (communication, workflow & operational restructuring) ✅️ Culture Alignment (deep corrective work using trauma-informed practices) ✅️ Leadership support & human-centered operations design ✅️ Curriculum development for youth and community organizations My approach is grounded in: 10+ years training leaders, resolving conflicts, and holding space for humans in crisisTrauma-informed practices from working with psychologists in youth empowerment programs wolf pack wisdom: everyone is essential to the ecosystem; we literally rearrange operations to support one personI work with: 🔸Mid-level managers drowning in turnover and team dysfunction 🔸Founders who left corporate to build something better (and don't want to repeat the same mistakes) 🔸HR leaders tired of band-aid solutions who want structural change 🔸Organizations navigating layoffs, rapid growth, or culture crisesIf your workplace calls itself a community but people still feel alone, you don't have a morale problem. You have a structure problem. And I know how to fix it.Clients trust me because I see what traditional consultants miss: the emotional, relational, and operational patterns shaping your culture.Currently accepting immediate inquiries for Culture & Operations Audits.

Experience

7 yrs 5 mos
Total Experience
1 yr 4 mos
Average Tenure
1 yr 3 mos
Current Experience

Ymca of the rockies

Conference Administrative Assistant

Feb 2025Present · 1 yr 3 mos

Ebay

Receptionist

Feb 2025Nov 2025 · 9 mos

AdministrationAnalytical SkillsBookingsCalendaringCommunicationCustomer Experience+7

Fora travel

Travel Advisor

May 2024Apr 2025 · 11 mos · Los Angeles County, California, United States

  • Curate personalized luxury travel experiences, focusing on ethical and intentional travel.
  • Empower clients, specifically Black women, by aligning travel experiences with their values.
  • Ensure high client satisfaction through exceptional customer support and problem-solving skills.
  • Manage all aspects of the business, including client communication, logistics, and vendor relationships.
NegotiationAdvertisingCustomer ServiceAnalytical SkillsLeisure TravelSales+2

Wolf connection®

Mentorship Program Director

Sep 2021Jul 2024 · 2 yrs 10 mos · Palmdale, CA · Hybrid

  • Spearheaded the development and implementation of mentorship programs, significantly boosting community engagement and support.
  • Recruited, screened, and trained mentors, fostering leadership within the organization.
  • Managed program budgets, maintained records, and ensured financial and operational alignment.
  • Facilitated personal growth and well-being through non-violent communication and social-emotional development techniques.
Resolving IssuesSocial Emotional LearningCommunicationCustomer ServiceProblem SolvingAttention to Detail+2

Sail caribbean

Office Manager

May 2021Aug 2021 · 3 mos · British Virgin Islands · Hybrid

  • Coordinated office operations, ensuring efficiency during critical periods, including the COVID-19 pandemic.
  • Managed travel logistics for staff and students, demonstrating exceptional organizational skills.
  • Acted as a communication hub, supporting teams, parents, students, and officials during international travel logistics.
  • Collaborated with the CEO to manage budgets, forecast staffing needs, and plan programs to maximize customer service efforts.
Travel PlanningCustomer ExperienceResolving IssuesLeadershipEmail ManagementGeneral Office Work+14

Frost valley ymca

2 roles

Program Instructor

Aug 2018Oct 2019 · 1 yr 2 mos · Claryville, NY

  • Prepared, delivered, and followed up on diverse educational programs, including Schools, Teambuilding, and Retreats.
  • Effectively communicated and engaged with participants of all ages, fostering an environment of learning and growth.
  • Advanced Frost Valley YMCA's mission to promote understanding of the natural world through natural sciences.
  • Developed curriculum aligned with New York State school standards.
  • Facilitated and organized team-building groups, managing logistics and travel arrangements.
  • Adapted to the dynamics of each group, leveraging strengths and addressing weaknesses for impactful experiences.
  • Utilized social-emotional intelligence to tailor approaches to each group's unique needs.
  • Specialized in supporting and enhancing strengths while addressing areas for improvement of clientele.
Nonprofit OrganizationsResolving IssuesLeadershipCustomer Service RepresentativesTeachingSocial Emotional Learning+6

Family Engagement Director

Jun 2017Sep 2019 · 2 yrs 3 mos · Claryville, NY

  • Directed operations and served as the primary communication link across camp offices, supporting clients, parents, and teams.
  • Developed strategies to maintain calm and trust with parents, ensuring high standards of service and safety.
Customer ExperienceResolving IssuesLeadershipEmail ManagementSocial Emotional LearningCommunication+5

Boys & girls club of america of san francisco

Office Manager

Jun 2016Aug 2016 · 2 mos · Camp Mendocino

  • Coordinated with the Manager of Camp Administration to organize camper arrivals and departures.
  • Maintained comprehensive camper attendance records on a daily basis.
  • Managed camper files and handled all incoming calls, ensuring exceptional customer service to parents, campers, staff, visitors, and BGCSF personnel.
  • Oversaw office communications, including managing office boards, messages, camp rosters, daily schedules, mail, and more.
  • Maintained office equipment and supplies, and tracked and reported visitors to the camp.
  • Supported the Camp Director in various administrative tasks, including communications with the HR department and tracking staff days off.
  • Supervised the Office Assistant and enforced all camp office rules.
  • Provided valuable support to the Camp Director and Assistant Camp Directors in administrative functions.
Nonprofit OrganizationsCustomer ExperienceResolving IssuesLeadershipCustomer Service RepresentativesGeneral Office Work+10

Documentary film

Intern

Oct 2014Aug 2015 · 10 mos · Venice, California

  • Researching story content, archival footage, and licensing
  • Co-produced film and video projects. Planned, organized
  • Filmed, organized, and co-managed shoots
  • Responsible for a variety of administrative and office management tasks
  • Coordinated and prepped shoots
  • Assistant editor: transcribing, logging, media management
CommunicationAttention to DetailManagementFilm ProductionFilm

Education

Yellowbrick.co

NYU Hospitality and Tourism Industry Essentials Certificate

Nov 2024Nov 2025

Santa Monica College

Animation

Jan 2014Jan 2016

Antelope Valley College

Cinematography and Film/Video Production

Jan 2012Jan 2013

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