Jun 2023 – Feb 2026 · 2 yrs 8 mos · Hyderabad, Telangana, India · On-site

• Leading a cross-functional Product team in creating a highly flexible and scalable Low code chatbot framework, allowing clients to tailor chatbots backed by using AZURE Open AI , Anthropic or by bringing their own LLM models and data to finetune to their specific needs.
• As part of my Job, I actively engage in product discovery calls, talk to the clients and the Customer Success teams to find out what users need and comprehend any challenges they are facing and might encounter. I thoroughly assess how the products we are developing can address clients' pain points and can add value to the product. Subsequently, I turn that information into clear stories, outlining the features and improvements required. From there, I strategically decide what tasks to focus on first to deliver the most value for the business and enhance the overall user experience.
• While the above mentioned scope is my primary responsibility, I additionally take care of
• Market research to stay informed about industry trends & competitor products.
• Develop and maintain the product roadmap, outlining the strategic direction and future enhancements for the product.
• Make informed decisions about product direction and positioning by performing a SWOT analysis to understand internal and external factors that could impact the product.
• Work closely with development, design, marketing, CS and Sales teams to develop Product initiatives and ensure alignment if there are any gaps.
• As a Pre mortem exercise, I conduct scenario planning exercises to anticipate any potential outcomes in the face of identified risks and establish contingency plans to address any risks that cannot be completely mitigated.
• After every release or Launch, we engage in a post-mortem exercise to analyze how identified risks were handled & what unexpected scenarios came up. We document these insights to inform and enhance future projects.

Dec 2021 – Jul 2023 · 1 yr 7 mos · Hyderabad, Telangana, India

• Overseeing entire product enhancements & deployments from vision and creation to rollout and delivery.
• Developed a Go-to-Market strategy by strengthening the core product and boosting relevant relationships.
• Strengthen business partner relationships by providing subject matter consultation, expert guidance on the sourcing and use of research, and thought leadership.
• Excellent domain expertise in the Payments domain regarding Global PSP Integrations, payments value chain, KYC/KYB processes across different geographies, MCC code-based strategy, Payment Gateway Integrations, and Payment reconciliation.
• Determined the product strategy, release-level feature choices, and the economic rationale for every major effort of the Product enhancements.
• Attained Cross-Selling Sales Profits of more than 78% while leading AI recommendation product
• development.
• Presenting periodic status updates regarding product updates, optimisation, and process to the
• Stakeholders and CEO teams.
• Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Conducted GAP Analysis and feasibility analysis to identify variance between system capabilities and business requirements to address customisation requests from the clients.
• Researched and designed State of Art Frameworks and Industry-wide solutions to target a specific
• audience in a unique and specific way.
• Learning /operations research techniques to create product solutions for the business team to
• consume.
• Define and develop Product features in-line with the product roadmap and release scope.
• Collaborated with sales and Marketing teams on product positioning, announcements, customer
• adoption initiatives, launch activities, and broader customer engagement.

Jul 2018 – Dec 2021 · 3 yrs 5 mos · Hyderabad Area, India

Jun 2017 – Aug 2018 · 1 yr 2 mos · Hyderabad Area, India

Aug 2012 – Jun 2017 · 4 yrs 10 mos · Hyderabad Area, India