May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India

• Strategic Operations Oversight:
• Partner with the Managing Directors to lead and optimize business operations, with a key focus on resource management, project execution, and operational scalability for global IT clients.
• Client-Facing Engagement & Relationship Management:
• Serve as the SPOC for clients, managing all communication, addressing concerns, and building long-term relationships through consistent service.
• End-to-End Resource Planning:
• Oversee full-cycle resource management—right from understanding client requirements to deployment—ensuring the right talent is aligned with technical project needs while maintaining delivery efficiency.
• Negotiation & Stakeholder Management:
• Lead negotiations with vendors, and internal teams regarding deliverables, timelines, SLAs, budgets, and hiring terms.
• Talent Acquisition Strategy & Execution:
• Design and execute innovative TA strategies to meet business goals, minimize TAT, and attract top-tier IT talent globally.
• Market Intelligence & Strategic Support:
• Conduct research and analysis on IT industry trends, client expectations, and competitor strategies.
• Project Delivery & Engineering Coordination:
• Facilitate smooth execution of technical projects by aligning engineering teams with business goals.
• SOW, KRA & Documentation Ownership:
• Preparing SOWs, KRAs, and managing all documentation related to ensure clarity, alignment, and compliance.
• Cross-Departmental Support & Collaboration:
• Work collaboratively with Sales, Engineering, and HR departments, offering solutions.
• Global IT Client Operations:
• Manage and support IT-specific client needs globally, ensuring seamless onboarding, operational continuity.
• Budget Planning & Financial Oversight:
• Assist in preparing financial budgets for project proposals and workforce planning.
• Progress Reporting & Transparency:
• Provide consistent project status updates, insights, and escalations to clients, leadership, and internal stakeholders.

Feb 2023 – May 2025 · 2 yrs 3 mos · Gurugram, Haryana, India

• Working as POC to the various department regarding their concerns and taking relevant initiative to resolve them.
• Taking care of resource management and planning and overseeing the TA team for ensuring their productivity and help them to understand requirement.
• Working parallel as an individual contributor to niche positions from new and existing customers.
• Responsible for managing and optimizing the day-to-day operations of the company which includes overseeing the work of other employees, ensuring that deadlines are met, and making sure that quality standards are maintained.
• Responsible for developing and implementing policies that govern how the company operates which include policies related to hiring, training, and employee retention.
• Responsible for attracting and retaining top talent in the industry and include conducting interviews, negotiating salaries, and making sure that new hires are properly on boarded and trained.
• Responsible for developing and managing the company's budget, including forecasting revenue and expenses and ensuring that the company stays within budget.
• Responsible for developing and maintaining relationships with clients to ensure that their needs are being met and that they are satisfied with the services provided by the company.
• Responsible for ensuring that the company complies with all relevant regulations and standards, such as data privacy laws and industry-specific regulations.
• Responsible for conducting market research to identify trends in the industry and opportunities for growth.
• Responsible for analyzing data related to the company's operations and performance, and then using that data to make decisions about how to improve the company's operations.

Nov 2020 – Feb 2023 · 2 yrs 3 mos · Gurugram, Haryana, India

• Working as Team lead for all type Business and Internal positions that includes full time and contract projects.
• Providing training to team for all positions proposal and prepared the plan for process for talent acquisition.
• Assigning task to team , discussing the SOW and reviewing the team performance.
• Performing as POC for all type of query to candidate, Stakeholders and Managers.
• Collaborating with business leaders to understand their role requirements and conceptualize, implement & monitor recruitment strategies in sync with the business objectives
• Conducting requisition intakes, sharing market insight, calibrating jobs, and defining requirement strategy with Hiring Leaders.
• Implementing full cycle Recruitment involving Sourcing, Screening, Qualifying, Interviewing, offer extension and onboarding placing personnel in quick turnaround time in contract, contract with hire and permanent positions.
• Responsible for timely closure of new and replacement requisitions within the allocated budgets
• Responsible for deciding level fitments and handling compensation negotiations and providing recruitment support on Core IT Engineering.
• Specialized in Technical Hiring (Architects, Engineers, Administrators, Analysts and Consultants) with various domain i.e., UC, Collaboration, Network(R&S), Data center, NOC, System, Database, operations.
• Reports management, Internal Database creation and Maintenance.
• Responsible for recruiting and maintaining good relationship with existing candidates of the organization.
• Responsible for On-Boarding of employee along with the full documents verification of the employee and providing them the Induction call.
• Allocation of functional Budget and execution. Focus on hiring cost and low-cost sourcing.
• Planning and implementing the complete recruitment activity as per the client requirement.
• Maintaining the Databases and Tracker to analyze and generate the effective performance.

Nov 2020 – Nov 2021 · 1 yr · Gurugram, Haryana, India

• Collaborating with business leaders to understand their role requirements and conceptualize, implement & monitor recruitment strategies in sync with the business objectives
• Conducting requisition intakes, sharing market insight, calibrating jobs, and defining requirement strategy with Hiring Leaders.
• Implementing full cycle Recruitment involving Sourcing, Screening, Qualifying, Interviewing, offer extension and onboarding placing personnel in quick turnaround time in contract, contract with hire and permanent positions.
• Responsible for timely closure of new and replacement requisitions within the allocated budgets
• Responsible for deciding level fitments and handling compensation negotiations and providing recruitment support on Core IT Engineering.
• Specialized in Technical Hiring (Architects, Engineers, Administrators, Analysts and Consultants) with various domain i.e., UC, Collaboration, Network(R&S), Data center, NOC, System, Database, operations.
• Diversity hiring and Pipeline Creation and management.
• Reports management, Internal Database creation and Maintenance.
• Responsible for recruiting and maintaining good relationship with existing candidates of the organization.
• Responsible for On-Boarding of employee along with the full documents verification of the employee and providing them the Induction call.
• Worked on Internal candidate Requirements for organization after discussion with the Stakeholders and Managers.
• Allocation of functional Budget and execution. Focus on hiring cost and low-cost sourcing.
• Planning and implementing the complete recruitment activity as per the client requirement.
• Maintaining the Databases and Tracker to analyze and generate the effective performance.