Pranav Shah

Business Development Executive

Mumbai, Maharashtra, India13 yrs 9 mos experience

Key Highlights

15 years of versatile experience across multiple industries
Strong leadership in customer service and support management
Proven track record in team motivation and operational excellence

Stackforce AI infers this person is a Customer Service and Operations Management professional with extensive experience in B2C environments.

Contact

Skills

Core Skills

Support ManagementCustomer Service RepresentativesService OperationsBusiness AnalysisCustomer SatisfactionPeople ManagementTeamwork

Other Skills

Analytical SkillsOrganization SkillsProblem SolvingTime ManagementOperationsTeam MotivationContact CentersCommunicationContact Center ManagementCustomer ServiceMicrosoft OfficeLeadershipMicrosoft ExcelSocial MediaMicrosoft PowerPoint

About

• Strong networking skills • Good presentation skills • Analytical abilities • Team player • Energetic and optimistic personality. • Good understanding in relation to customers needs. • Great at interpersonal communication – effective coordinator, excellent verbal and written communication skills • Multi-tasking ability • Competitiveness, with a win-win attitude and accountability • A “work hard, play hard” approach • Always owed with “can-do spirit”.

Experience

Agraga

Sales Manager

Apr 2025 – Nov 2025 · 7 mos · Mumbai, Maharashtra, India · Hybrid

Support Management

Concentrix limited company

Senior Representative

Nov 2023 – Mar 2025 · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

Axis Mutual Fund

Support ManagementCustomer Service RepresentativesService Operations

Pescafresh

Call Center Sales Manager

May 2022 – May 2023 · 1 yr · Mumbai, Maharashtra, India

#seafood #IAAFish #Meat #growth #Egg #Meatlovers
www.pescafresh.com

Business AnalysisService OperationsSupport ManagementAnalytical Skills

Ketto

Assistant Manager - Contact Center

Jun 2021 – Jan 2022 · 7 mos · Mumbai, Maharashtra, India

Managing Contact Center-Inside Sales

TeamworkCustomer SatisfactionOrganization SkillsProblem SolvingTime ManagementPeople Management+5

Whitehat jr

Operations Team Lead

Sep 2020 – Mar 2021 · 6 mos · Mumbai, Maharashtra, India

TeamworkOrganization SkillsProblem SolvingTime ManagementPeople ManagementOperations+3

Scootsy

Assitant Manager

May 2016 – Oct 2019 · 3 yrs 5 mos · Mumbai Area, India

 Montioring daily operations
 Prepare reports for individual agents and give them feedback on their performance weekly/monthly.
 Successful experience accessing decision makers, purchasing processes overcoming customer objections.
 Keep Quality Check of the team.
 Managing a team of 80 plus members.
 Take direct role in solving problems or providing solutions, whether that relates to our work with memebers and our targets, or specific issues concerining agents.
 Maintaining Attendance and leave planning of team members, ensuring all from team member have availed mandatory leave of 10 days for every financial year.
 Preparing weekly/monthly reports.
 Understand/resolve major escalation from customers and serve them the best of the best deals.
 Introduced Product Knowledge Exam every week for Team
 Every day D-Briefing with Team Leaders and QA’s to discuss further plans and action to be taken for improvement.
 Q & A sessions with agents to understand their problems/query related to work.
 Preparing Roster on weekly basis

TeamworkCustomer SatisfactionOrganization SkillsProblem SolvingTime ManagementPeople Management+6

Just dial limited

Team Lead

Apr 2012 – May 2016 · 4 yrs 1 mo · Mumbai Area, India

Justdial had started with New project named as "Search Plus", which was advanced level of search engine.
As it was startup project and a step to move in e-commerce industry. Along with that they were about to start delivery with their own riders. As i was part of overall project in Mumbai Head Office.
Handling Team of 30 members, Preparing reports, Quality Check and control, overall handling team activity

TeamworkCustomer SatisfactionOrganization SkillsProblem SolvingTime ManagementPeople Management+2