Karthik Prakaladan

Software Engineer

Karnataka, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in Telecom-Networking industry.
Expertise in Unified Communications and vendor management.
Proven track record in project management and team leadership.

Stackforce AI infers this person is a Unified Communications expert in the Telecom industry.

Contact

Skills

Core Skills

Project ManagementSystem AdministrationUnified Communications

Other Skills

Data CentersSystem RequirementsManagementTime ManagementSession Initiation Protocol (SIP)Incident ManagementPresentationsIndustry standardsTeam LeadershipContact CentersContinuous Process ImprovementWindows ServerComputer HardwareIP NetworkingSystem Configuration

About

Continuing with 10+ years of experience in Telecom-Networking Industry. Skills & Experience on the applications sides are Genesys, Avaya, Ameyo, Freshdesk, Exotel, Ubona, Knowlarity, Czentrix, Fresh service and etc. Managerial skills as vendor management, Team Management. Service-ops skills as regular handshake with operations team in call-centre, Understanding their pain areas of business and Provides solution or work around. Other skills as an Preparing the BRD, Call flow, Network architecture document and share it across with business team and the requester.

Experience

13 yrs 6 mos

Total Experience

2 yrs 8 mos

Average Tenure

8 yrs 4 mos

Current Experience

Swiggy

6 roles

UC Engineer IV

Promoted

Oct 2024 – Present · 1 yr 6 mos

UC ENGINEER |||

Jun 2021 – Sep 2024 · 3 yrs 3 mos

Project ManagementData CentersSystem RequirementsManagementTime ManagementSession Initiation Protocol (SIP)+30

UC ENGINEER ll

Feb 2020 – May 2021 · 1 yr 3 mos

Senior level Support in infrastructure

Project ManagementData CentersSystem RequirementsManagementTime ManagementSession Initiation Protocol (SIP)+23

Senior Specialist - Unified Communications

Promoted

Oct 2018 – Jan 2020 · 1 yr 3 mos

Managing Avaya, Ameyo, cloud based products and etc.

Project ManagementData CentersSystem RequirementsManagementTime ManagementSession Initiation Protocol (SIP)+21

Specialist - unified communications

Promoted

Aug 2017 – Sep 2018 · 1 yr 1 mo

Managing dialers, IT support.

System RequirementsTime ManagementPresentationsDocumentation

Specialist - Systems

May 2017 – Jul 2017 · 2 mos

Supporting end users, Managing Linux servers, Managing cisco router and switches, managing freshdesk account, c-zentrix, Exotel,EPABX, Monitoring paloalto firewal, Dinstar gateway and audio codecs.

System RequirementsTime ManagementEngineering DocumentationSystems Engineering

Exotel

Product Engineer - L2

Dec 2014 – Apr 2017 · 2 yrs 4 mos · Bangalore

Technical support to the clients, Handling the clients, Handling the escalations, Raising the tickets, Explain the features of product, Helping client to understand the issue, Gathering the new technical requirement from the client, Suggesting the clients some technical requirements like IVR flow, Call back schedule and etc as per their business needs, Remote support to the customers, Resolving customer tickets, Co-ordination with different internal team managers internally to get the things done.

Time ManagementService-Level Agreements (SLA)

Itc grand chola

Telecom Engineer

Feb 2014 – Dec 2014 · 10 mos · Chennai Area, India

EPABX & Telephone Engineer, Configurations of alcatel-lucent epabx and one touch configurations in the guest digital phones. Co-ordinate with the third party vendors.

Time Management

Frrutto fresh india private limited

Technical Support Engineer

Feb 2013 – Jan 2014 · 11 mos · Chennai Area, India

Administration and configuration of Epabx, Configured cisco switches and routers as per the need of employees. Maintenance of peripheral Devices, Desktop hardware troubleshooting, upgrades, including memory, additional hard drives.Installation of Linux OS(Lubuntu, Ubnuntu, Arch Linux) and Windows OS.

Time Management

Octel networks pvt ltd

Network Engineer

Sep 2011 – Oct 2012 · 1 yr 1 mo · Bengaluru Area, India

Configurations of routers ,switches and telecom servers like avaya, karel, Panasonic,Physical Routing of voice and data,Maintenance of peripheral Devices, Desktop hardware troubleshooting, Configuration of wireless Routers, DSLAM.