Jan 2021 – Jan 2022 · 1 yr

• Managed a portfolio of 4000+ Merchant accounts, achieving a 15% increase in overall volume and 30% growth in POS/EDC business.
• Led a team to successfully cross-sell banking products, increase team productivity, and introduce new services to Merchants.
• Awarded for achieving the Highest Cross Sell Count on a Single Day and driving EMI business revenue growth.

Jul 2020 – Present · 5 yrs 9 mos · India

• Meet Hetal Desai, a seasoned professional with 17 years of corporate experience, shaped by resilience through life's challenges. Despite growing up without a mother's guidance and facing difficult family dynamics, she transformed hardships into opportunities. Now, with wisdom from overcoming adversity, Hetal aims to help 10 million professionals through personalized resilience coaching programs. Her mission is to guide individuals not only to weather professional storms but to thrive amidst challenges. Together, let's build resilience, turning setbacks into setups for success.

Jan 2016 – Jan 2021 · 5 yrs

• Managed relationships with channel partners to achieve sales and profitability objectives.
• Coordinated company resources to meet partner performance goals.
• Achieved targets for profitable sales volume and strategic objectives.
• Received awards for record-breaking cross-sell performance.

Jan 2015 – Jan 2016 · 1 yr · On-site

• Led Corporate Business Development and Home Care Business Startup at SHALBY Sanar International Hospitals, increasing inpatients through partnerships with Private & Public Sector units. Initiated Home Health Care Business, designed service packages, and implemented operational procedures for revenue growth.

Jan 2014 – Jan 2015 · 1 yr

• In my role as a Senior Business Development Manager at The Chocolate Room Australia, I was acknowledged for establishing a strong company culture, hiring top talent, and achieving a high sales target of 3 Lac solely from the Bakery Business in the first quarter. I successfully restructured the sales department, reducing overheads and improving efficiency in 18 retail outlets. Additionally, I trained and provided incentives to team members, resulting in one staff member's promotion under my mentorship. My efforts were recognized by Franchises India Expo-2014 for selling 3 franchises and successfully resolving 110 potential queries.

Jan 2013 – Jan 2014 · 1 yr

• In my role as Head of Business Development at Leon Hospitality - Dishman pharmaceuticals Group, I played a pivotal role in building the brand's reputation and achieving sales targets. I managed key accounts such as Adani Group and Vodafone Group, while also significantly reducing the receivables ratio by 80%.

Jan 2011 – Jan 2013 · 2 yrs · On-site

• Led the successful launch of the blueprint concept, including brand/logo design, packaging design, supplier selection & negotiation, and more. Pioneered association with Indian Army Defense, opening the first retail outlet on campus for soldiers and their families. Generated 1.2 Lac revenue internally in the first operational month through internal marketing services for Cadila Employees.

Jan 2009 – Jan 2011 · 2 yrs

• I managed a bustling restaurant with 300 covers, overseeing conference room setups and planning successful food festivals like Chinese New Year celebrations. I ensured a variety of offerings on Sunday buffets and increased walk-ins by introducing a Happy Hours menu. Additionally, I effectively led a team of 15 staff members, maintaining cost control while upholding high-quality standards.