Oct 2020 – Jan 2023 · 2 yrs 3 mos · Pune, Maharashtra, India

• 1. Led cross-functional collaboration with stakeholders to define and prioritize product roadmaps, strategies, and features, aligning deliverables with key business objectives.
• 2. Digital Banking Solutions: Played a key role in developing mobile and web-based banking
• applications, enabling customers to perform transactions, view statements, and manage
• accounts seamlessly.
• 3. Core Banking Systems: Collaborated on the migration and modernization of core banking
• systems to improve scalability, security, and operational efficiency.
• 4. Insurance: Implemented a claims management system for a property/casualty insurance
• company, which improved claims processing times by 40% and reduced claims costs by 15%
• 5. Acted as the primary liaison between stakeholders and development teams, ensuring clarity of requirements, timely feedback, and the delivery of high-quality, user-focused features.
• 4. Translated complex business requirements into actionable deliverables, including Business Requirement Documents (BRDs), Functional Specifications (FSRs), System Requirement Specifications (SRSs), user stories, use cases, and process flows.
• 5. Partnered with development teams to ensure alignment and resolve requirement-related discrepancies, driving efficient and collaborative project execution.
• 6. Spearheaded integration of robo-advisory features into wealth management platform, increasing client adoption by 65%
• 7 .Delivered end-to-end project support, including training, documentation, and change management, to facilitate smooth adoption and implementation of solutions.
• Key Achievements:
• 1.Recognized with Star Performer Client Awards in 2020 and 2022 for delivering products that achieved cost savings of up to 35%, enhancing operational efficiency.
• 2. Spearheaded the successful launch of 3 new products and the execution of 7 high-impact projects, driving increased revenue and enabling automation of critical business processes.

Apr 2017 – Oct 2020 · 3 yrs 6 mos · Pune, Maharashtra, India · Hybrid

• 1. Executed core insurance platform modernization for a leading Life Insurance provider, managing 5Cr+ policies and reducing claim settlement time by 60%.
• 2. Implemented IRDAI regulatory changes across 25+ insurance products, ensuring 100% compliance with new ULIPs guidelines
• 3. Streamlined agent onboarding process reducing TAT from 15 days to 48 hours, enabling 30,000+ agents' rapid deployment
• 4. Led digital transformation of premium collection system handling ₹2000Cr annual premium, achieving 99.8% auto-reconciliation
• 5. Worked with stakeholders to identify and prioritize business requirements, resulting in the successful launch of Integrated bancassurance channels with 12 partner banks, generating 45% growth in new business premium.
• 6. Worked with stakeholders to identify and prioritize business requirements, resulting in the successful launch of a new credit card product that exceeded sales projections by 12% within the first six months.
• 7. Automated KYC verification process using OCR and video KYC, reducing customer onboarding time from 7 days to 30 minutes
• 8. Implemented real-time fraud detection system reducing fraudulent transactions by 75% across retail products
• 9. Created analytics dashboard for 100+ bank branches enabling real-time monitoring of business metrics and SLA adherence
• 10. Designed cross-sell engine increasing product penetration from 1.2 to 2.8 products per customer
• Achievements:
• Onsite coordinator for UK from May 2018 to Jun 2020.
• Received “Q2 MVP Award” for reducing operational effort by 30%

Feb 2016 – Apr 2017 · 1 yr 2 mos · Mumbai Area, India · On-site

• 1.Drove market and competitive analysis, expanding sales pipeline by 15% in the Indian telecom sector.
• 2. Translated complex business requirements, ensuring solution alignment for all presales engagements.
• 3. Developed robust financial models (cost-benefit, ROI), optimizing deal profitability by 8% for successful negotiations.
• 4.Authored and presented compelling proposals, securing 3 major telecom contracts valued over ₹18Crores.
• 5.Collaborated cross-functionally to align presales strategies, boosting successful bid conversions by 20%.
• 6.Led high-impact client engagements and presentations, reducing sales cycle time by 10%.
• 7.Cultivated strategic partnerships, generating a 12% increase in recurring revenue.
• Domain: Telecomm

Apr 2015 – Feb 2016 · 10 mos · Mumbai, Maharashtra, India

• I played a pivotal role in India's First Transport Aggregation Platform, which focused on parcel, courier, movers, and full truck services, establishing a robust network in key cities such as Mumbai, Pune, Hyderabad, and Kolkata. Our startup aimed to revolutionize the logistics industry by providing an integrated platform that catered to various transportation needs, ranging from small parcels to full truckloads.
• As a core member of the start-up team, I was deeply entrenched in various operational facets, including:
• 1.Strategic Planning:
• I played an active role in defining our market positioning, identifying target customer segments, and crafting expansion strategies. Through thorough analysis of market trends, competitor landscapes, and customer feedback, we formulated effective business strategies primed for success.
• 2 Product Development:
• Collaborating closely with our tech and product teams, I contributed significantly to shaping our platform's features and functionalities. Prioritizing user experience, scalability, and reliability,
• .
• 3. Marketing and Branding:
• Collaborating closely with the marketing team, I contributed to the development of impactful marketing
• Acquisition by Go Comet:
• Driven by our startup's remarkable growth trajectory and market traction, we attracted the attention of Go Comet, a prominent player in the logistics industry. In navigating the acquisition process, I collaborated with legal advisors, financial analysts, and stakeholders, facilitating due diligence, negotiations, and seamless integration into Go Comet's ecosystem.

Apr 2015 – Aug 2015 · 4 mos · Navi Mumbai · On-site

• 1. Supported the development of innovative prepaid product concepts by gathering and analyzing business requirements aligned with customer and market needs.
• 2.Participated in competitor analysis and customer behavior research to identify opportunities and propose data-driven enhancements to product offerings.
• 3.Assisted in creating product requirement documents (PRDs), use cases, and user stories to clearly communicate business needs to development teams.
• 4.Collaborated with vendors and internal stakeholders to ensure smooth rollout of new products across 23 telecom circles, resolving issues and ensuring delivery readiness.
• 5.Tracked product performance post-launch, gathered feedback from regional teams, and supported decision-making through structured reporting and actionable insights.

May 2011 – Jul 2013 · 2 yrs 2 mos · Pune Area, India · On-site

• 1. Successfully transitioned from a software engineering trainee to a business analyst through structured training and on-the-job experience.
• 2. Participated in formal training sessions and hands-on workshops to build a strong foundation in business analysis methodologies and tools.
• 3.Collaborated closely with senior business analysts and cross-functional teams to understand business requirements, user needs, and technical constraints.
• 4.Gained exposure to key BA activities such as requirements elicitation, stakeholder communication, and documentation best practices.
• 5.Created wireframes and mockups to visually capture and communicate business needs to stakeholders and developers.
• 6. Drafted Requirement Traceability Matrices (RTM) to track requirements across the project lifecycle and ensure full coverage.
• 7.Authored user manuals and help documentation to support user onboarding, training, and adoption.
• 8.Contributed to business process modeling, gap analysis, and solution design to support decision-making and improve outcomes.
• 9. Played a key role in aligning business objectives with technical solutions, driving successful project delivery.