Gaurav Sharma

Operations Associate

Pinjore, India14 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 14 years in Finance & Accounting operations
  • Expertise in Employee Reimbursement and Allowance processes
  • Strong focus on operational excellence and client satisfaction
Stackforce AI infers this person is a Finance & Accounting professional with expertise in BPO and Shared Services.

Contact

Skills

Core Skills

Team DevelopmentOperational EfficiencyClient ServicingProcess Definition

Other Skills

Employee TrainingTeam BuildingPresentation SkillsClient ServicesBusiness Process Outsourcing (BPO)Accounts Receivable (AR)Claims ManagementCross-functional CoordinationReimbursement as per Company PolicyClaims HandlingAccounts Payable (AP)Process knowledgeEscalation ResolutionEmployee Engagement

About

With over 14 years of expertise in Finance & Accounting (F&A) operations in the BPO industry and Shared Services, I specialize in Employee Reimbursement and Allowance (ERA) that consists of T&E (Travel & Expenses) processes, delivering accuracy, efficiency, and client satisfaction. My career journey has been driven by a passion for streamlining workflows, defining processes, and building operational excellence that adapts to dynamic business needs. I have consistently contributed to process optimization, compliance enhancement, and service delivery improvements, helping organizations achieve critical business goals. Beyond processes, I believe in the power of people and collaboration. By fostering team development and nurturing a culture of accountability, I ensure seamless client service while strengthening long-term partnerships. šŸ”¹ Key Strengths: āœ” Process Definition & Optimization āœ” Employee Reimbursement & Allowance (ERA) Expertise āœ” Client Servicing & Relationship Management āœ” Operational Efficiency & Compliance āœ” Team Development & Leadership I thrive in fast-paced, evolving environments where efficiency and client satisfaction are at the core. Always open to networking, sharing knowledge, and exploring opportunities that create business impact.

Experience

14 yrs 5 mos
Total Experience
7 yrs 2 mos
Average Tenure
9 yrs 9 mos
Current Experience

Tech mahindra

2 roles

Team Lead

Promoted

Apr 2021 – Present Ā· 5 yrs Ā· Chandigarh, India

Employee TrainingTeam BuildingTeam DevelopmentOperational Efficiency

Business Associate

Jun 2016 – Mar 2021 Ā· 4 yrs 9 mos Ā· Chandigarh, India

Employee TrainingPresentation SkillsClient ServicingTeam Development

Infosys bpm

2 roles

Senior Process Executive

Promoted

Apr 2013 – May 2016 Ā· 3 yrs 1 mo Ā· Jaipur, Rajasthan, India Ā· On-site

  • Had worked for O2C and R2R process for 4.8 years
Client ServicesBusiness Process Outsourcing (BPO)Client ServicingOperational Efficiency

Process Executive

Aug 2011 – Mar 2013 Ā· 1 yr 7 mos Ā· Jaipur, Rajasthan, India Ā· On-site

Accounts Receivable (AR)Process DefinitionOperational Efficiency

Education

Government Bikram College of Commerce, Patiala

Bachelor of Commerce - BCom — Accounting and Business/Management

NTC school Rajpura

12th Class — Accounting and Business/Management

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