Ishika Mukherjee

Operations Associate

Gurugram, Haryana, India2 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Expert in financial operations and quality analysis.
Proven track record in client servicing and satisfaction.
Currently enhancing skills with an MBA in Data Science.

Stackforce AI infers this person is a Fintech professional with strong analytical and client servicing capabilities.

Contact

Skills

Core Skills

Quality AssuranceFinancial OperationsInsurance Claims

Other Skills

Quality AuditingEnd-to-end client operationsInternational payment processingData validationQuality controlClient interactionsQuality auditsSLA complianceAccounting softwareInvoicingCollection processesLong Term Care InsuranceEnglishCustomer Service RepresentativesQuality Metrics

About

Analytical and client-focused professional with hands-on experience in financial operations, client servicing, and quality analysis across international processes. Skilled in handling end-to-end payment processing, performing quality audits, and providing chat and voice support for global clients. Adept at managing escalations, maintaining service excellence, and ensuring compliance with process and SLA standards. Currently pursuing an MBA in Data Science to strengthen analytical and decision-making skills, aiming to bridge the gap between operations, finance, and data-driven insights. Known for professionalism, accuracy, and strong communication across multicultural environments.

Experience

2 yrs 10 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 6 mos

Current Experience

Genpact

3 roles

Quality Analyst

Nov 2025 – Present · 6 mos

Quality AssuranceQuality Auditing

Payment Analyst

Nov 2024 – Present · 1 yr 6 mos

Manage end-to-end client operations, including international payment processing, data validation, and quality control across multiple financial tools. Handle client interactions through calls and emails to resolve transaction discrepancies, provide process updates, and ensure client satisfaction. Perform detailed quality audits on processed transactions to ensure compliance with SLA, accuracy, and timeliness standards. Collaborate with internal audit and finance teams to identify process gaps, implement corrective actions, and improve workflow efficiency. Maintain accurate records and prepare periodic reports to track key performance metrics, quality trends, and client feedback. Utilised accounting software to streamline invoicing and collection processes, enhancing efficiency by 30%.

End-to-end client operationsInternational payment processingData validationQuality controlClient interactionsQuality audits+6

Senior Claims Analyst

Nov 2024 – Nov 2025 · 1 yr

Insurance ClaimsLong Term Care Insurance

Wipro

2 roles

Process Associate

Jul 2023 – Nov 2024 · 1 yr 4 mos

EnglishCustomer Service Representatives

Customer Analyst

Jul 2023 – Nov 2024 · 1 yr 4 mos

Handle escalated cases with professionalism and empathy, identifying root causes, and implementing long-term solutions to prevent recurrence. Collaborate with cross-functional teams to manage client expectations, streamline communication, and deliver seamless service experiences. Monitor team performance and quality metrics, ensuring adherence to SLAs, and customer satisfaction benchmarks. Maintain detailed records of client interactions, escalations, and resolutions in the internal CRM and reporting tools. Support team operations by assisting in training, feedback sessions, and process improvement initiatives to enhance service quality.