Pradip Pal

Operations Associate

Kolkata, West Bengal, India23 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 17+ years of diverse HR experience
  • Expert in employee engagement and retention strategies
  • Proficient in HR analytics and performance management
Stackforce AI infers this person is a seasoned HR professional with expertise in employee engagement and analytics.

Contact

Skills

Core Skills

Hr ManagementTalent AcquisitionEmployee EngagementPerformance ManagementEmployee RelationsTraining

Other Skills

HRISHR AnalysisLeadership HiringVendor ManagementEmployee RetentionAttrition ManagementHR AnalyticsMIS ReportingKnowledge ManagementData EntryCustomer SupportInternal AuditingTeachingCurriculum DevelopmentMortgage Processing

About

I’m looking for new challenges to focus the next stages of my career, where I can help the organisation with my current skills and have the opportunity to learn some valuable skills in return. With the work experience of 17+ yrs in different roles and 10+ years of exp into core HR domain. I can help the organisation with some of the following skills Employee Relations, Employee Engagement, Performance Management, HRIS, MIS, Personnel Management, Employee Retention, HR Analysis, Talent Acquisition, Leadership Hiring, Niche Skill Hiring, Key Account Management, Budget Planning & Forecasting, Employee Referral branding, Human Resource Management, Scheduling, Administrative Support, Organizational Development, Vendor Management, Grievance Handling, Employee Life Cycle Management, Performance Management, Compensation & Benefit and Payroll Management, implementation of HR policies, establishing effective work relations and international personnel management.

Experience

23 yrs 8 mos
Total Experience
5 yrs 11 mos
Average Tenure
18 yrs 5 mos
Current Experience

Wipro ltd. - india

3 roles

Deputy Manager LOB Support

Promoted

Dec 2007Present · 18 yrs 5 mos

  • Organization structuring–Managing manpower ratios and defining career paths
  • Talent Mobility–Handling end-to-end career progression/movement for senior leaders.
  • Drive organizational and individual level G&O setting in line with the overall business strategy
  • Design and deploy Incentive structures, Performance and retention linked outcomes, and career progression based on performance and potential assessment
  • Audit and Compliances–Support HR information security audit and compliances
  • Employee Relations–Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
  • Lead employee retention initiatives-Attrition management
  • HR Review and Reporting (HRMIS)–Business level periodic reporting of various HR metrics including headcount, attrition analysis, compensation variances, ESS score cards, EPS score cards etc.
  • Strategic Leadership Hiring – Handling end to end Recruitment for Senior Management positions
  • Work with Business Engagement Managers on recruitment plans and Design, develop and maintain the recruitment process in the organization
  • Develop and maintain a healthy pipeline of qualified candidates across positions
  • Experience dealing with senior candidates through the process and experience of negotiating compensation, contract negotiations with third parties/ Lead generation/ Networking and headhunting.
  • HR Analytics-Correlate business data and people data, which can help establish important connections later on.
  • Establishing a cause-and-effect relationship between what HR does and business outcomes - and then creating strategies based on that information
  • Applying analytic processes to the human resource department of an organization in the hope of improving employee performance and therefore getting a better return on investment.
  • Provide insight into each process by gathering data and then using it to make relevant decisions about how to improve these processes.
Employee RelationsEmployee EngagementPerformance ManagementHRISHR AnalysisTalent Acquisition+3

Senior Executive – Human Resource

Promoted

Dec 2007May 2017 · 9 yrs 5 mos

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort to improve revenue generation & customer satisfaction.
  • Creating the MIS report for the location (Kolkata), this involves day end report making future targets, evaluating the current performance, analysis of attrition and publishing the dashboard to achieve zero defects for the location.
  • Employee Engagement – Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
  • Driving and facilitating employee confirmation on time based satisfactory performance.
  • Performance Management – Performance Appraisal, Employee Confirmations, Action plan, PCCP (Performance Coaching & Counseling Program).
  • Attrition Management – Controlling employee attrition, by addressing employee issues within defined timelines
  • Experience in managing benched resources and ensuring policy adherence under same.
  • Proficient in employee-relations, career counseling. Experience in Internal growth based sessions, career and growth mapping for employees.
  • Reviewing Performance Coaching and Counseling Programs and ensuring adequate training being imparted to the outliers.
  • Monitoring employee absconding cases during notice period.
  • Running helpdesk to resolve employees’ queries related with Performance Management System to ensure transparency.
  • Employee Grievances and Queries resolutions – S.I.R.
  • Initiative/Location Event – Location Fun Activities, RnR
Employee EngagementPerformance ManagementAttrition ManagementMIS ReportingEmployee Relations

Subject Matter Expert (SME) –US Health Insurance Domain

Dec 2007Mar 2011 · 3 yrs 3 mos

  • Worked as an SME – Knowledge management role that involves daily counseling/ training to educate and development a larger team of claims processors on Group-Health Insurance Claims payment rules and benefits.
  • Manages a staff of transaction processors production associates in the organization characterized by high transaction processors.
  • Creating the MIS report of the team, this involves day end report making future targets, evaluating the current performance and creating & uploading Quality data in the SharePoint.
  • Attend daily/ weekly client calls to focus on process improvements.
  • To ensure SLA’s are taken care off, worked with the manager for the resource planning.
Knowledge ManagementTrainingMIS Reporting

Penta corporat services pvt ltd

Data Processing Executive

May 2007Dec 2007 · 7 mos · Kolkata Area, India

  • Responsibilities involve computerized data entry, filing and updating of records – facilitating customer support and handling customer queries (of a telecom company).
  • Creating the MIS report of the 30-member team, this involves day end report making future targets and evaluating the current performance.
  • Work with the support group to ensure the business needs are taken care.
  • Internal Auditing [Quality Control].
Data EntryCustomer SupportInternal Auditing

Anandanagar high school

Computer Teacher

Apr 2004Apr 2007 · 3 yrs · Anandanagar, Bally, Howrah, West Bengal

  • Responsibilities involve taking Computer classes (Class V to Class XII).
  • Helped 1040 students to learn Computer [from Class V to Class XII].
  • Developed a slide show for Computer Application Students of Class XI and Class XII
TeachingCurriculum Development

Inuva info management,pvt ltd

Senior Process Associate

Jul 2002Mar 2004 · 1 yr 8 mos · Kolkata Area, India

  • Responsibilities involve processing Mortgage Banking Loans after thorough investigation referring the policies of the US Banks.
  • Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort to improve revenue generation & customer satisfaction
Mortgage ProcessingCustomer Satisfaction

Jawahar navodaya vidyalaya

Faculty cum System Administrator

Feb 2002May 2002 · 3 mos · Bhopal Area, India

  • Responsibilities involve maintaining the Computer Lab having 30 computers.
  • Taking Computer classes (Class V to Class XII).
  • Helped 540 students to learn Computer [from Class V to Class XII].
Computer Lab MaintenanceTeaching

Education

SYMBIOSYS Centre for Distance Learning

Corporate Post Graduate Diploma in Business Administration — HR & IT

Jan 2011Jan 2013

Narasingha Dutta College, Howrah

BSC

Jan 1996Jan 1998

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