Dec 2007 – Present · 18 yrs 5 mos

• Organization structuring–Managing manpower ratios and defining career paths
• Talent Mobility–Handling end-to-end career progression/movement for senior leaders.
• Drive organizational and individual level G&O setting in line with the overall business strategy
• Design and deploy Incentive structures, Performance and retention linked outcomes, and career progression based on performance and potential assessment
• Audit and Compliances–Support HR information security audit and compliances
• Employee Relations–Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
• Lead employee retention initiatives-Attrition management
• HR Review and Reporting (HRMIS)–Business level periodic reporting of various HR metrics including headcount, attrition analysis, compensation variances, ESS score cards, EPS score cards etc.
• Strategic Leadership Hiring – Handling end to end Recruitment for Senior Management positions
• Work with Business Engagement Managers on recruitment plans and Design, develop and maintain the recruitment process in the organization
• Develop and maintain a healthy pipeline of qualified candidates across positions
• Experience dealing with senior candidates through the process and experience of negotiating compensation, contract negotiations with third parties/ Lead generation/ Networking and headhunting.
• HR Analytics-Correlate business data and people data, which can help establish important connections later on.
• Establishing a cause-and-effect relationship between what HR does and business outcomes - and then creating strategies based on that information
• Applying analytic processes to the human resource department of an organization in the hope of improving employee performance and therefore getting a better return on investment.
• Provide insight into each process by gathering data and then using it to make relevant decisions about how to improve these processes.

Dec 2007 – May 2017 · 9 yrs 5 mos

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort to improve revenue generation & customer satisfaction.
• Creating the MIS report for the location (Kolkata), this involves day end report making future targets, evaluating the current performance, analysis of attrition and publishing the dashboard to achieve zero defects for the location.
• Employee Engagement – Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
• Driving and facilitating employee confirmation on time based satisfactory performance.
• Performance Management – Performance Appraisal, Employee Confirmations, Action plan, PCCP (Performance Coaching & Counseling Program).
• Attrition Management – Controlling employee attrition, by addressing employee issues within defined timelines
• Experience in managing benched resources and ensuring policy adherence under same.
• Proficient in employee-relations, career counseling. Experience in Internal growth based sessions, career and growth mapping for employees.
• Reviewing Performance Coaching and Counseling Programs and ensuring adequate training being imparted to the outliers.
• Monitoring employee absconding cases during notice period.
• Running helpdesk to resolve employees’ queries related with Performance Management System to ensure transparency.
• Employee Grievances and Queries resolutions – S.I.R.
• Initiative/Location Event – Location Fun Activities, RnR

Dec 2007 – Mar 2011 · 3 yrs 3 mos

• Worked as an SME – Knowledge management role that involves daily counseling/ training to educate and development a larger team of claims processors on Group-Health Insurance Claims payment rules and benefits.
• Manages a staff of transaction processors production associates in the organization characterized by high transaction processors.
• Creating the MIS report of the team, this involves day end report making future targets, evaluating the current performance and creating & uploading Quality data in the SharePoint.
• Attend daily/ weekly client calls to focus on process improvements.
• To ensure SLA’s are taken care off, worked with the manager for the resource planning.