Netrapal Singh

Operations Associate

Bengaluru, Karnataka, India6 yrs 7 mos experience

Key Highlights

Proven track record in team management and performance monitoring.
Expert in implementing data-driven strategies for customer satisfaction.
Strong problem-solving skills with a focus on continuous improvement.

Stackforce AI infers this person is a BPO management professional with expertise in customer service and performance optimization.

Contact

Skills

Core Skills

Customer ServiceTeam Management

Other Skills

Performance MonitoringQuality AssuranceIssue ResolutionReporting and AnalysisData AnalysisMicrosoft OfficeTime ManagementMicrosoft ExcelMicrosoft WordAnalytical SkillsCommunicationProblem Solving

About

With a rich background in customer service and proficiency in Microsoft Office, my tenure at Tech Mahindra as a Team Lead has honed my ability to manage teams effectively, ensuring high-quality standards. Our core competencies in performance monitoring and quality assurance have been pivotal in maintaining exceptional service levels. Although my education specifics are not listed, the skills I've acquired through practical experience speak volumes about my capability to excel in demanding environments. At Altruist Technologies, we elevated team productivity and quality by implementing robust performance metrics and data-driven strategies. This not only improved customer satisfaction but also fostered a culture of continuous improvement within the team. My dedication to resolving complex issues and providing actionable feedback has empowered my team to exceed their goals. I'm eager to continue bringing a diverse perspective and collaborative spirit to enhance our collective success.

Experience

6 yrs 7 mos

Total Experience

1 yr 6 mos

Average Tenure

8 mos

Current Experience

Ownly

Associate Manager

Sep 2025 – Present · 8 mos · Bengaluru, Karnataka, India · On-site

Tech mahindra

Team Lead

Sep 2024 – Dec 2025 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Altruist technologies pvt. ltd.

Customer Service Team Lead

Nov 2023 – Oct 2024 · 11 mos · Banglore · On-site

Team Management: Managing and leading a team of BPO agents, ensuring they meet performance and quality standards.• Performance Monitoring: Tracking and analyzing team performance metrics, and taking action to improve productivity and quality.• Quality Assurance: Implementing quality assurance processes to maintain high service.• Issue Resolution: Handling complex customer issues and escalations, ensuring satisfactory resolutions.• Reporting and Analysis: Generating reports and analyzing performance data to make data-driven decisions.

Performance MonitoringQuality AssuranceIssue ResolutionReporting and AnalysisCustomer ServiceTeam Management

Ienergizer

Team Leader

Mar 2022 – Dec 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

follow up my team and give them beefing and sing off, checking APR ,Quality .tagging shrinkage and previous day attendance, and give feedback to the defaulters for RTQ , Shot calls , Logging hours ACHT Hold tagging up-selling and quality, checking real time report and giving feedback to defaulters every 3hours . Replying on mails data managing break of our respective team, taking escalation call and maintaining in tracker. Data compilation of team sending reports like performance up selling etc as per the process.

Microsoft OfficeTime Management