Vikram Singla

CTO

Gurugram, Haryana, India17 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led multi-vendor teams to drive digital transformation.
Achieved 130 FTE efficiency gains through RPA.
Spearheaded AI initiatives resulting in 2x customer growth.

Stackforce AI infers this person is a Telecommunications and Fintech expert with a strong focus on digital transformation and automation.

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Skills

Core Skills

Digital TransformationOrganizational LeadershipRobotic Process Automation (rpa)Business Process EfficiencyArtificial Intelligence (ai)Compliance DigitizationEnvironmental ComplianceIntegrated SystemsPayment SystemsEnterprise Architecture

Other Skills

Strategic VisionTeam MentoringProduct DevelopmentAgile MethodologiesCross-functional Team LeadershipEnterprise Resource Planning (ERP)Strategic Project ManagementDomain ArchitectureSoftware ArchitectureProduct EngineeringStakeholder ManagementTechnical Delivery ManagementEnterprise SoftwareTechnology LeadershipDeployment Strategies

About

Hello! I am Vikram Singla, an AVP in Engineering with over 17 years of experience in technology and digital transformation. My journey has been marked by a passion for architecting and delivering enterprise-scale solutions, particularly in the realm of AI-driven automation and scalable product platforms. I thrive in leading high-performing, multi-vendor teams and driving operational excellence, which has allowed me to automate processes that have resulted in significant efficiency gains. Throughout my career, I have successfully spearheaded complex digital initiatives that have not only modernised enterprise technology landscapes but also fostered stakeholder alignment to achieve measurable business impact. I am recognized for my strategic vision and cross-functional leadership, which have been instrumental in driving organizational growth and delivering tangible results. My expertise lies in AI-enabled decision-making, Process digitisation, digital transformation, ESG compliance digitisation, and building robust systems that translate strategic objectives into actionable outcomes. Key Achievements: - Achieved 130 FTE efficiency gains through the implementation of RPA across finance functions. - Spearheaded AI-driven automation initiatives that reduced manual effort by 40%, resulting in over 2x annual customer growth. - Digitized and streamlined $1B monthly revenue operations, enhancing process efficiency and scalability.

Experience

17 yrs 9 mos

Total Experience

5 yrs 11 mos

Average Tenure

6 yrs 7 mos

Current Experience

Airtel digital

AVP – Engineering

Sep 2019 – Present · 6 yrs 7 mos · Gurugram, Haryana, India · Hybrid

In my current role at Bharti Airtel, I lead an 18-member multi-vendor team focused on
delivering innovative process automations and scalable digital products. I drive end-to-end digital
transformation initiatives, modernizing the enterprise technology landscape and implementing RPA
across finance functions, which has resulted in significant efficiency gains. My leadership in AI-driven
automation initiatives has streamlined critical business processes, reducing manual effort and driving
substantial customer growth. I also oversee the digitization of ESG reporting, enhancing compliance
accuracy and speed.
Achievements: I have successfully digitized and streamlined $1B in monthly revenue operations,
driving process efficiency and transparency. My efforts have led to a 20% improvement in process
efficiency and accelerated time-to-market for new offerings. Additionally, I have directed cross-
functional engineering teams to launch over five flagship products within five years, enhancing the
usability of the ERP ecosystem and transforming finance operations.

Digital TransformationOrganizational Leadership

Diksha technologies

System Architect

Jun 2017 – Aug 2019 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

At Diksha Technologies, I architected and delivered a highly scalable payment system
that integrated six billing platforms. I developed robust cross-LOB integrations and served as the
Payment Center of Excellence, contributing complex solutions for K-Bank. My role involved leading
the migration strategy from legacy systems to a COTS-based Butterfly stack, successfully designing
one of the most complex product launches for JK-Airtel.
Achievements: I played a pivotal role in enhancing system availability and scalability, ensuring
seamless payment processing across multiple platforms. My contributions significantly improved
operational efficiency and customer satisfaction.

Business Process EfficiencyIntegrated Systems

Tata consultancy services

Senior Delivery Manager

Sep 2007 – Sep 2016 · 9 yrs · Gurgaon, India · On-site

During my tenure at Tata Consultancy Services, I served as the single point of contact for
owned applications and key business stakeholders, ensuring seamless delivery and alignment. I
directed teams through business scenarios, driving effective solutioning and knowledge transfer. My
responsibilities included conducting hardware sizing and optimization, as well as analyzing customer
journeys to provide high-value, business-focused recommendations.
Achievements: I achieved four early promotions and received multiple spot appreciation awards while
successfully delivering nine end-to-end applications across five clients in complex business
environments. My efforts in clean data migration and full application stack integration were
instrumental in enhancing system performance and client satisfaction.

Business Process EfficiencyIntegrated Systems