Amy Lokey

CEO

San Francisco, California, United States28 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led AI transformation initiatives at ServiceNow.
  • Managed global UX teams across major tech companies.
  • Expert in user-centric product strategy and design.
Stackforce AI infers this person is a SaaS product design leader with extensive experience in user experience and AI-driven solutions.

Contact

Skills

Core Skills

Ai TransformationUser-centric Product StrategyTeam ManagementUser Experience DesignProduct StrategyTeam LeadershipPrototypingInteraction DesignVisual DesignDesign ManagementGraphic DesignInteractive DesignWeb DesignProduction DesignDesign AssistanceHtml CodingUi Design

Other Skills

AI ExperienceProduct DesignCustomer ExperienceResearchInformation StrategyProduct ContentOperationsProduct ExperienceGenerative AIUser EmpathyInclusive DesignUser ExperienceCollaborationCommunicationContent Creation

About

I lead AI-Native Product Experience and Customer Experience at ServiceNow – across Design, Product Content & Strategy, Research, Operations, and more – for ServiceNow's products, platform, and digital customer experience. Our mission is to create AI powered product experiences that people love. AI is transforming how people interact with data and insights, with dynamically generated interfaces that adapt to the way people want to work. We are defining a new way of interacting with intelligent experiences that proactively anticipate people's needs and catalyze their productivity, elevating the way that people work and giving our customers a force-multiplier in business efficiency through AI automation. Previous VP and head of UX for G Suite – Google's cloud based applications for consumers, education and enterprise, including Gmail, Drive, Docs and Calendar. Prior to Google, was VP and head of UX for LinkedIn, across consumer and enterprise solutions. My background includes extensive hands-on digital product design for personalized, mass market, high traffic consumer & enterprise products. As a leader, my strengths include AI transformation, user-centric product strategy and organizational management at scale.

Experience

28 yrs 2 mos
Total Experience
2 yrs 6 mos
Average Tenure
6 yrs 5 mos
Current Experience

Servicenow

3 roles

EVP, Chief Experience (Design) Officer (CXO)

Promoted

Apr 2024Present · 2 yrs · San Francisco Bay Area

  • Leading AI Experience, Product Design and Customer Experience for ServiceNow; including product design, research, information strategy, product content, and operations. At ServiceNow, delivering beautiful, productivity-boosting and intelligent experiences is a key differentiator for our business growth and our customers' success. We unlock human potential by streamlining how work flows on the world's most intelligent platform–creating product experiences that people love–because the world works better when people love they way they work.
AI ExperienceProduct DesignCustomer ExperienceResearchInformation StrategyProduct Content+3

SVP, Product Experience

Promoted

Jan 2021Apr 2024 · 3 yrs 3 mos · San Francisco Bay Area

  • I lead a diverse, global team of over 700 Designers, Researchers, Writers, Technologists and Program Managers who share a superpower in empathizing and understanding our users’ and customers’ needs. We are responsible for the product experience across all of ServiceNow's product and platform, including leading our many innovations in Generative AI.
  • We work hard and have fun, exemplifying our values of hungry and humble, to deliver experiences that are simple, inclusive, beautiful, empowering and super charge productivity – creating emotionally resonant connections with our customers and users.
Product ExperienceTeam LeadershipGenerative AIUser EmpathyInclusive DesignUser-centric product strategy+1

VP, Global Head of Design

Nov 2019Jan 2021 · 1 yr 2 mos · San Francisco Bay Area

Google

VP, User Experience

Jan 2018Nov 2019 · 1 yr 10 mos

  • Head of User Experience for G Suite – Google's cloud based applications for consumers, education and enterprise. Our mission is to craft product experiences that enable and improve collaboration, communication, and content creation for the people and teams who use our products.
User ExperienceCollaborationCommunicationContent CreationUser Experience DesignProduct Strategy

Linkedin

VP, User Experience

Jul 2010Jan 2018 · 7 yrs 6 mos

  • While at LinkedIn, I grew from a senior designer, to an organizational manager and executive leader, spending my last two years leading the entire global UX team as VP User Experience Design at LinkedIn. I led a team of user experience designers, design program managers, and user researchers who were responsible for the product design of LinkedIn's global consumer and enterprise products. Focused on design strategy & innovation, hiring and organizational design for a global and continually growing team, operational efficiency & productivity, and a collaborative, mission-driven team culture.
  • Grew the User Experience Design team from 12 people when I joined, to over 170 people.
  • Led two large-scale redesigns of our consumer experience, launched in 2013 and 2016.
  • Led the design strategy for the LinkedIn content ecosystem.
  • Contributed end-to-end designs for numerous product experiences.
User Experience DesignDesign StrategyTeam ManagementTeam Leadership

Yahoo!

Staff User Experience Designer

Oct 2005Jul 2010 · 4 yrs 9 mos

  • 2009 - 2010: Yahoo! Integrated Communications Ideation & Prototype Design. Designed the interaction experience and visual design for a wide variety of Yahoo! product concepts across multiple devices, including mobile, touch-screen, gesture interface, connected TV and the web.
  • 2007 - 2008: Lead product designer on Yahoo! Buzz. Led interaction and visual design, and contributed to strategy and product development of Yahoo! Buzz, from early concepts to final launched product.
  • 2006 - 2007: Redesigned My Yahoo!, including page level interactions enabling personalization and theming; module designs such as Movie Showtimes and Scoreboard, and numerous visual themes.
  • 2005 - 2006: Redesigned the Yahoo! Homepage (www.yahoo.com) – at that time, the most visited page on the internet. The new design, launched in May ’06, featured a cleaner layout, drastically improved visual appeal and content presentation, and introduced usable, delightful and patentable interactions.
User Experience DesignPrototypingVisual Design

Openwave systems inc.

Art Director/Design Manager

Apr 2002Oct 2005 · 3 yrs 6 mos

  • Developed industry leading product vision and user experience designs for what became mass-market touch-screen smart phone interfaces, including video sharing, mobile payments, and more. Collaborated with executives in marketing, technology and product groups to develop interaction patterns and prototypes for next-generation mobile interfaces sold to device manufacturers and broadband carriers. Worked with product teams to understand potential of emerging technology, understand user scenarios, and develop compelling user-centric demos that promoted mobile software capability. Was responsible for corporate website design and content architecture. Managed team of internal and external resources, including interactive and graphic design agencies, presentation specialists, senior designers, production artists and marketing communications managers. Managed annual marcom & design budget, resource allocation and project planning.
Interaction DesignVisual DesignProduct Development

Aep designs

Principal / Owner

Sep 2001Apr 2002 · 7 mos

  • Freelance design work included eLine - a DVD rental site & niche movie community; various corporate websites; print collateral, logos and marketing materials for a variety of clientele.
User Experience DesignPrototypingVisual Design

Quidnunc

Senior Designer

Jun 2000Sep 2001 · 1 yr 3 mos

  • Client-facing consultant; provided interactive, user-centric web design for internet businesses and corporate web sites. Designed, animated, art directed, and implemented interactive media for diverse clientele, working on holistic, web-based business solutions. Provided diverse expertise in graphic design, Flash animation, branding/identity, communications strategy, interactive design, customer experience design, information architecture, and multimedia content development. Clients included Yipes Communications, Inc., OneBody.com, and GATX Corporation.
Design ManagementGraphic DesignWeb Design

Malibu studios

Senior Designer/Art Director

Nov 1999May 2000 · 6 mos

  • Art directed and designed web sites, Flash animations, and print collateral for clients including The Coffee Bean & Tea Leaf, Smalloffice.com, DeSilva and Phillips Media Bankers, and Malibu Studios. Additionally implemented team production standards, structure, and work-flow organization.
Interactive DesignWeb DesignBranding

Novocom, inc.

Production & Design Assistant

May 1998May 1999 · 1 yr

  • Assisted Creative Director in producing photo shoots, creating internet based presentations for clients, network branding, and redeveloping Novocom web site. Extensive use of Adobe Photoshop, Illustrator, and Macromedia Flash in storyboard design, logo development, and interactive design. Assisted Art Directors, Producers, and Designers in creating logos, graphics, and digital elements for broadcast graphics and website designs.
Production DesignGraphic Design

Santa monica college

Website Developer

Sep 1997Apr 1998 · 7 mos

  • Coded HTML, wrote content, and designed the UI for the Santa Monica College Library web site. Integrated front end interface with existing library catalog databases.
Design AssistanceGraphic Design

Nbcuniversal media, llc

Production & Design Intern

Jun 1997Sep 1997 · 3 mos

  • Design & content production of The Tonight Show website.
HTML CodingUI Design

Education

University of California, Berkeley

BA English — Mass Communication/Media Studies

Santa Monica College

Interactive Design & 3D Animation

Santa Monica High School

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