Jul 2024 – Jul 2025 · 1 yr

• Transformed Customer Support team to an AI first team saving $xM for the company and improving CSAT to 4.0 and overall resolution rate to y%
• Led unsecured credit card Portfolio for Fi and improved retention rates to z%

Jun 2023 – Jun 2024 · 1 yr

• Developed a multi product multi tenant onboarding flow which enabled our loan book to grow by 5x in AUM. This initiative now forms the foundation of Fi's scale strategy.
• Pioneered India’s first fully digital VKYC onboarding for NRIs under the RBI Sandbox, cutting a 2+ week process to same-day completion. Launched this industry-first innovation in 2 months, unlocking access to 18Mn+ NRIs.

May 2022 – May 2023 · 1 yr

• Enhanced Identity verification conversion by x%, saving $yMn in revenue loss via compliant
• product flows and nudges. Achieved z% Periodic KYC completion among active users within 2 months,
• avoiding debit freezes on xMn transactions and $yMn in monthly money movement.

Jul 2022 – Dec 2022 · 5 mos

Sep 2020 – Apr 2022 · 1 yr 7 mos

• Worked on making the curriculum personalised based on child's needs.
• Built report cards & assessments to help parents assess their child's progress on learning with WhiteHat Jr

Jun 2019 – Sep 2020 · 1 yr 3 mos · Gurgaon, India · On-site

• Performance marketing through facebook, google and affiliates for key geographies of OYO - India, SEA, US and Latam

Aug 2018 – Aug 2018 · 0 mo · Malaysia

May 2018 – Jun 2018 · 1 mo · Greater Hyderabad Area

May 2017 – Jun 2017 · 1 mo