Feb 2020 – Jan 2023 · 2 yrs 11 mos

• Managed the Product team to implement processes to optimise inputs and outcomes
• Implemented standard softwares to improve processes; Figma & Productboard
• Worked closely with the development team to bring features through the full release cycle
• Liaised with the marketing team regarding new product releases, collateral and customer communication
• Created and managed the roadmap, undertanding stakeholder input, data anaylsis, company strategy and mission
• Researched competitors and industry requirements
• Reported to the company CEO to implement company strategy through product development

May 2019 – Feb 2020 · 9 mos

• Responsible for the KPIs of the Key Accounts team inclusive of: Sales, Customer Success and
• Business Development
• Achieved team sales targets for 2019
• Responsible for customer churn
• Responsible for hiring team members; grew the team from one member to six team members
• Trained and onboarded all new starters to the team
• Booked and organised national and international trade shows for lead development
• Created and executed outbound sales campaigns with business development representatives

Mar 2018 – May 2019 · 1 yr 2 mos

• First hire for the Key Accounts Departments at Bizimply.
• Established UK presence the product.
• Created procedures & processes for the Key Accounts department.
• Delivering excellent growth as a result of concentrated, focused campaigns.
• Working closely with the Product team, providing invaluable feedback from our target market to better enhance and shape the future of the product.
• Working closely the Customer Success department to ensure the smooth on-boarding of new clients.
• Presenting the product to potential customers, technology partners and relevant associations.
• Providing product support to existing customers on an ad hoc basis as required.
• Training of new hires in the Key Accounts department & London office.

May 2016 – Sep 2018 · 2 yrs 4 mos · Galway

• A new venture into the food industry has seen the growth of Honest Kitchen; a gourmet delicatessen and specialty coffee shop. The company has earned itself a representation for tasty and healthy food with a big emphasis on local produce and customer service. Located in the suburb of Knocknacarra, we have a big local following.
• Recruited, trained and managed a team of 6 staff in HACCP, food safety, customer service, barista skills and food presentation resulting in low staff turnover and promotion of staff.
• Increased final quarter turnover year-on-year (2016,2017) by 46.92% by increasing the opening hours and changing the method of service to increase customer transaction time.
• Featured in various online editorials including RTÉ ‘Ireland’s Best Health Food Businesses’ for alternative food options and ‘This is Galway’ for pioneering compostable coffee cups and packaging in Galway.
• Practiced a high level of customer service; approx. 70% of business is from returning customers
• Directed each step of the project including acquiring funding, site procurement, marketing and menu development to include alternative options.
• Managed budget for the site set up and forecasted budget requirements for the first six months of opening, ensuring cash flow stability.
• Designed the interior and exterior shop creating a logo, name, brand and identity that aligned with the identity of food and beverages served.
• Created a brand identity for the company using social media platforms Instagram and Facebook, gaining a following of 4,000 direct customers to showcase products available for sale.
• Implemented frequent staff meetings, training and teambuilding excursions to guarantee open communication and to ensure staff were fully informed on updated service techniques.
• I sold this successful business in the summer of 2018 to Galway based buyers. The business is still trading successfully based on the loyal customers gained in the first two years of trading.

Feb 2016 – Apr 2016 · 2 mos · Dublin

• Project Manager, 1916 Commemoration, Dublin, February – April 2016
• National military commemorative parade through Dublin City Centre with allocated external viewing areas on the parameter of the parade route.
• Project managed viewing areas for 20,000 spectators in Dublin City on multi-site locations including Smithfield, Merrion Square, St. Stephen’s Green and King’s Inn to ensure safe viewing of the parade.
• Controlled the budget of €290,000 on behalf of the OPW to ensure all costs were accounted for.
• Worked with a multi-disciplinary team including the OPW Events Department and Arcana Events.
• Managed multiple suppliers (i.e. Aspace, Mongey Communications, Actavo) establishing site access, temporary structure permissions, AV and CCB requirement & placement based on estimated attendees.
• Decided on safe and effective placement of directional signage to viewing areas in that location.
• Worked with Eamon O’Boyle & Associates event controllers as well as Gardaí event control to take preventative measures to ensure viewing area capacity was under control on event day.
• Liaised with LUAS regarding transportation plans regarding the Smithfield stop/viewing area to ensure crowd safety while exiting Dublin City post-event.
• Co-ordinated with Dublin City Council regarding the access of Smithfield Square; arranged the removal of barriers to allow trucks and supplier access pre and post event.
• Supervised the simultaneous overnight build of four sites across Dublin City; co-ordinated get in times with suppliers, an Gardaí, the OPW and Arcana Events.

Aug 2014 – Feb 2016 · 1 yr 6 mos

• Awarded 'Marketing Manager of the Year 2015', ‘Recognition of Excellence 2015’, 'Promotion of the Year 2014', 'Consultants Choice 2014' and 'Recognition of Excellence 2014'
• Member of team of two and hired up to 20 direct reports on each location across the UK and Ireland including Durham, London, Manchester, Cork, Carlow, Monaghan and Kildare.
• Controlled all aspects of annual including wages, commissions and allocation to other resources.
• Managed seven annual marketing campaigns in Ireland & the UK from concept to completion using a strategic and multi-faceted approach to marketing to ensure all segments of the market were reached.
• Dealt with suppliers including graphic designers, print media and advertising agencies investigating methods to increase marketing exposure to move the campaign forward.
• Liaised daily with remote internal departments including tele sales, finance and business development to ensure that all aspects of the project were successful.
• Took over the social media platforms of clients to control the tone of marketing and to drive exposure to new segments through targeted paid advertising.
• Provided weekly progress reports to the client as well as daily reports to my general manager to ensure open communication throughout the whole campaign.

Feb 2014 – Aug 2014 · 6 mos

Sep 2013 – Feb 2014 · 5 mos

• Grooveyard is an Event Management Company, covering the nation with offices in Galway and Dublin. I worked as an Event Manager for a variety of events and clients including KBC, Aviva Insurance, Fidelity Investments, Stryker, Subex (International) among others.
• Devised brand activations for clients to promote their brands to the public at events i.e the IRFU at The Six Nations Tournament.
• Recruited a database of brand ambassadors and trained same to a high standard to represent clients (Aviva, IRFU, Bayer, Stryker) at events.
• Blogged for the company website as well as developed SEO, managed all social media platforms and updated the company website with each new marketing campaign.
• Managed key events from concept to completion; including corporate events, conferences and brand activations serving the brief as previously agreed with the client.
• Served as key member of event tendering team, participated in site inspections, ensured adherence to budget management and post production reports on completion of projects.

Feb 2012 – Feb 2013 · 1 yr · Dublin

• • Managed and created new business accounts, ensured they were legally sound and met financial regulator requirements while achieving the highest volume of accounts processed on my team to date.

Jan 2012 – Jan 2014 · 2 yrs · Galway

• Galway International Arts Festival (GIAF) is an annual festival based in Galway across multiple locations. I was hired as a freelance Venue Manager by the Production Manager to manage a specific venue each year.
• Liaised between GIAF production and the management of a venue (i.e. NUIG) to ensure health & safety compliance, audience capacity and artist scheduling.
• Co-ordinated with multiple departments including light, sound, box office and catering; established a schedule that would facilitate all departments.
• Communicated schedule with the artists and ensured said was followed in a timely manner to facilitate crowd control.

Jun 2011 – Aug 2011 · 2 mos · Dublin

• Worked to a demanding schedule in various national locations daily
• Logged editorial footage and ensured all camera equipment functioned correctly
• Assistant to producers, presenters and contestants

Jan 2011 – Jul 2011 · 6 mos · Dublin

• Worked to an international standard, with weekly international sales reviews
• Achieved daily and weekly sales targets, including up-selling products
• Provided excellent customer service and performed well as part of a team

Sep 2010 – Sep 2011 · 1 yr · Dublin

• Worked freelance for RTÉ on various shows including The Late Late Show, The Late Late Toy Show and The Republic of Telly.
• Researched products (toys) to be shown on the live broadcast which reached an audience of 1.6 million.
• Worked with a team of six, participating in the execution of performances and child appearances on the show.

Sep 2010 – Dec 2010 · 3 mos · Dublin

• Created interactive television show formats and submitted them to broadcasters including RTÉ and the BBC.
• Worked with the creator of Dirty Old Towns and The Panel, Seamus Cassidy, on pitches of new television formats.

Jun 2007 – Mar 2010 · 2 yrs 9 mos · Wexford

• Engaged with community members on a daily basis, providing excellent customer service
• Trained in different sectors; member recruitment, loans, travel insurance, account control
• Achieved exceptional results in regards to daily balancing, customer satisfaction
• Achieved an honours grade in my university thesis, a radio documentary, on The Role of the Credit Union in the Community.