May 2022 – May 2024 · 2 yrs

• Define strategy and deliver projects on Jira and Growth teams, focused on converging a team's work from multiple sources so that it can be actioned more effectively.
• Co-develop APIs + product integrations w/ Monitoring & Observability and Incident Management SaaS partners (e.g., New Relic, Cisco), to provide customers with a more complete view of work items for fast, more informed decisions about what to work on next
• Growth: Experiment with new app distribution techniques that increase awareness + adoption of top Atlassian Marketplace apps at contextually relevant moments in a customer's workflow

Feb 2019 – May 2022 · 3 yrs 3 mos

• Led team of Program Managers across App Marketplace, Developer Experience, and Strategic Partnerships. Identified and delivered process and product improvements involving the APIs, documentation, dev portal, app review and verification, support desk, and partner management provided to partners.
• Established better app usage metrics based on API analytics, in close partnership with Data Science and Data Privacy team
• Advocated for and worked with product teams to feature popular partner apps in new customer onboarding and key workflows. Conducted original research demonstrating increased customer satisfaction from integrations to secure placement. Projects we shipped meaningfully (stat sig) improved customer retention and engagement, and were duplicated from Jira to Confluence.

Feb 2014 – Feb 2019 · 5 yrs · San Francisco, CA

• Developed new partnerships and client relationships focused on realizing measurable gains in social outcomes w/ Monterey Bay Aquarium Seafood Watch business partner network, Chobani's TENT coalition for refugees, Salesforce's Pathfinder workforce development program, and Howard Schultz's 100,000 Opportunities initiative, among others
• Trusted with delivery of complex programs for valued clients, from Fortune 500 enterprises to large foundations (Gates, Rockefeller, Robert Wood Johnson) to government and multilateral organizations (The White House, World Bank, United Nations).
• Co-founded a “Data for Good” skill based volunteering initiative that connected Deloitte’s data scientists to important issues such as the Syrian refugee crisis.

Aug 2012 – Oct 2012 · 2 mos

• - Won competition focused on reversing economic decline in post-manufacturing US cities (with a focus on Buffalo, NY) during the NY 12 Institute of Social Innovation, juried by urban development expert Bruce Katz

Oct 2011 – Feb 2014 · 2 yrs 4 mos

• - Co-authored reports with World Economic Forum, the World Business Council for Sustainable Business, and led research and development of a Harvard Business Press book featuring original qualitative and quantitative analysis. Conducted >200 interviews with innovative leaders pioneering new models for tackling societal issues.

Jul 2009 – Oct 2011 · 2 yrs 3 mos

• Conducted a wide variety of analyses (financial, process and supply chain optimization, risk and compliance assessment)
• Built and delivered programs for clients, ranging from those serving executives (e.g., CFO services) to enablement training and recognition programs for staff

Jan 2008 – Jan 2009 · 1 yr

• - Developed strategy, content, and pitch for award-winning Latin American B-Corp seeking to enter US market. Secured placement for sustainably crafted products in major retailers including Ann Taylor and Whole Foods.

Jun 2007 – Aug 2007 · 2 mos

• - Conducted financial analyses of U.S automakers relative to global competition to aid in XM negotiations with auto manufacturers. Analyzed merger implications between XM and Sirius.

Jun 2006 – May 2007 · 11 mos

• - Designed and executed PR campaigns for consumer and tech-related products, securing earned media coverage in Tier 1 and industry publications.