Dipjyoti Moulick

Co-Founder

Guwahati, Assam, India8 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Over 5 years of banking experience.
Led a team of 35 officers in a high-performance environment.
Co-founder of a civic organization advocating for employee rights.

Stackforce AI infers this person is a Fintech professional with expertise in banking operations and employee advocacy.

Contact

Skills

Core Skills

Civic EngagementStrategy

Other Skills

Social ServicesLegal ResearchSocial Media IntegrationLabor and Employment LawNetwork AdministrationCredit CardsBankingCustomer Relationship Management (CRM)SalesCustomer EngagementRetailAccountingCASANCATeam Management

About

Thanks for visiting my profile! I'm Dipjyoti Moulick, a passionate and purpose-driven professional with a strong foundation in banking, finance, and employee advocacy. I bring over 5 years of experience in the banking sector, where I led a high-performing team of 35 officers and built expertise across customer relationship management, operations, compliance, audits, retention strategies, and financial product offerings. My career began after completing Graduation in English Literature from Gauhati University and Post-Graduation in Banking & Finance from Manipal University. I'm also IRDA-certified, with a deep interest in delivering financial solutions that balance profitability with customer-centric values. Beyond my corporate contributions, I'm one of the Volunteer of TRBN (The Resilient Bankers' Network)-a civic organization committed to supporting and fighting for the rights of victimized employees of ICICI Bank. I believe in justice, transparency, and corporate accountability, and I'm proud to be a voice for those who often go unheard. In both my professional and social impact journeys, I remain committed to integrity, innovation, and empathy-qualities I believe are essential to creating a fair and forward-thinking financial ecosystem. Let's connect and collaborate on initiatives that combine business excellence with human values. Business or Official Queries - dipjyoti.moulick@trbnofficial.com

Experience

8 yrs 1 mo

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 4 mos

Current Experience

The resilient bankers' network

Co-Founder & Head Strategy

Jan 2024 – Present · 2 yrs 4 mos · Mumbai Metropolitan Region · Hybrid

www.trbnofficial.com
Grievance or Complaints – support@trbnofficial.com
Queries – dipjyoti.moulick@trbnofficial.com

Social ServicesCivic EngagementLegal ResearchSocial Media IntegrationStrategyLabor and Employment Law+1

Icici bank

5 roles

Deputy Manager

Dec 2022 – Nov 2023 · 11 mos · On-site

Handling and resolving Senior Management Escalation over the phone in a timely manner. Providing customers with relevant products and services to help with their suitable needs. Build products that are fair to the customer and fair to the bank. Team Management. Evaluation of the assigned 25 officers. Tracking the data of services are being provided by the officers. Correction of mistakes are done by the officers. Direct reporting to the Unit Manager.

Project Intern

Promoted

Sep 2022 – Nov 2022 · 2 mos · On-site

Led the ICICI Bank Instabiz project, a comprehensive digital banking platform tailored for small and medium enterprises SMEs. This project focused on delivering a seamless experience with 250+ banking services, empowering businesses to manage transactions, loans, payments, and tax services efficiently. Successfully improved user engagement and streamlined digital banking solutions for SMEs, contributing to their growth and financial management.

Star Probationary Officer

Sep 2021 – Dec 2022 · 1 yr 3 mos · On-site

As a Probationary Officer at ICICI Bank, I managed day-to-day banking operations, including account management, customer service, and financial transactions, while ensuring compliance with regulatory protocols. I actively cross-sold banking products, contributing to branch sales targets, and resolved customer queries to maintain high satisfaction levels. Additionally, I participated in audits, assisted in loan disbursements, and worked on risk management and credit analysis. My role also involved mentoring junior staff and supporting them in adhering to bank procedures, all while honing skills in financial analysis and regulatory compliance.

Phone Banking Officer Scale-II

Promoted

Apr 2020 – Sep 2021 · 1 yr 5 mos · On-site

Served as a Phone Banking Officer at ICICI Bank, providing exceptional customer service by addressing inquiries related to credit cards, accounts, and banking services. Skilled in resolving escalations, cross-selling financial products, and ensuring customer satisfaction. Successfully met targets for service quality, complaint resolution, and upselling, contributing to overall team performance and customer loyalty.

Phone Banking Officer Scale-I

May 2019 – May 2020 · 1 yr · On-site

Career break

Professional development

Apr 2021 – Mar 2022 · 11 mos · Bangalore

Studied PG in Banking at Manipal University, Bangalore.
Completed a PG in Banking from ICICI Manipal Academy, a rigorous program blending academic knowledge with hands-on training in banking operations, financial products, risk management, and customer service. The program provided a strong foundation in retail banking, compliance, and leadership, preparing me for a dynamic career in the banking industry.