May 2019 – Apr 2025 · 5 yrs 11 mos · Chennai, Tamil Nadu, India · On-site

• Led the Agilysys Payments development team, optimizing workflows, assigning tasks, and ensuring seamless collaboration. Provided technical and functional guidance, fostering accountability in a fast-paced payment environment. Conducted tech talks, encouraged cross-skilling, and reviewed code to maintain standards. Maintained team alignment through meetings, one-on-ones, and conflict resolution while delivering constructive appraisal feedback.
• Managed project execution, ensuring adherence to schedules and quality standards. Performed code reviews and collaborated with cross-functional teams and gateway vendors.
• Post-deployment of applications, analyzed stability, documented lessons learned, and drove improvements.
• Acted as the primary liaison between internal teams and stakeholders, ensuring clear understanding and fulfillment of requirements. Prepared detailed reports, risk assessments, and updates while fostering strong stakeholder relationships to facilitate decision-making.
• Led solution design, development, and implementation while working with QA teams to maintain quality and compliance. Identified optimizations for transaction processing, backlog reduction, and system reliability.
• Assessed risks related to payment security, PCI DSS compliance, and transaction integrity. Maintained documentation for audits, managed change requests, and implemented contingency plans like Store and Forward (SAF) to mitigate downtimes.
• Conducted technical interviews, evaluating candidates’ expertise, problem-solving abilities, and cultural fit. Assisted in onboarding new team members, ensuring smooth integration into workflows and best practices.