Savitri Gautam

Customer Success Manager

Gurugram, Haryana, India2 yrs 10 mos experience
Highly Stable

Key Highlights

  • Trained in luxury hotel operations at Raffles Udaipur
  • Strong customer service and communication skills
  • Eager to contribute to the hospitality industry
Stackforce AI infers this person is a Hospitality Professional with a focus on Customer Service and HR.

Contact

Skills

Core Skills

Customer Service

Other Skills

Customer Service RepresentativesFood & BeverageAdvertisingProject ManagementMicrosoft OutlookFacilitiesHuman Resources (HR)Personal ResponsibilityCommunicationMicrosoft ExcelManagementLeadership

About

With a diploma in F&B service from IHM Dehradun and a B.Com. degree, I am eager to pursue a career in the hospitality industry. Recently, I completed my internship at Raffles Udaipur, a 5-star hotel, where I received training in both HR and F&B. During my internship, I developed a deep understanding of the inner workings of a luxury hotel and honed valuable skills in customer service, communication, and team collaboration. My experience in HR and F&B has prepared me well for a career in the hospitality industry, and I am excited to explore potential opportunities in these areas. As a motivated and detail-oriented individual, I am committed to delivering great results in all that I do. I am passionate about providing outstanding customer service, and I am always eager to go above and beyond to exceed expectations. I welcome the opportunity to connect with professionals in the hospitality industry and look forward to exploring potential career opportunities where I can leverage my knowledge, skills, and experience to contribute to the success of a dynamic organisation. Pursuing HR from Coursera

Experience

2 yrs 10 mos
Total Experience
2 yrs 10 mos
Average Tenure
2 yrs 10 mos
Current Experience

Accenture

Customer Support Specialist

Jul 2023Present · 2 yrs 10 mos · Gurgaon Rural · On-site

  • Provides information by answering communications; referring special communications to appropriate person.
  • Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions.
  • Maintains human resources records by maintaining applications, resumes, and applicant logs .
  • Verifies candidates background by contacting references.
  • Enrolls new employees by issuing forms and applications; verifying completion.
Customer Service RepresentativesCustomer Service

Raffles hotels & resorts

Food and Beverage Specialist

Feb 2022Nov 2022 · 9 mos · Udaipur, Rajasthan, India · On-site

  • During my internship at Raffles Udaipur, a renowned 5-star hotel, I had the opportunity to work in several departments and gain valuable hands-on experience in the hospitality industry.
  • As a member of the Dining Room team, I assisted with greeting and seating guests, taking orders, and ensuring a seamless dining experience. This allowed me to develop my customer service skills and attention to detail.
  • I also had the privilege of working at the Long and Writers Bar, where I assisted with preparing and serving beverages, providing recommendations to guests, and maintaining a clean and inviting atmosphere. This experience allowed me to gain a deeper understanding of wine and bar service, and further hone my customer service skills.
  • In addition to my experience in F&B service, I had the opportunity to work in the HR department, where I assisted with recruitment, employee engagement, and training and development initiatives. This provided me with valuable insight into the inner workings of a hotel's HR department and allowed me to develop skills in communication, organization, and collaboration.
  • Finally, as an In Room Dining team member, I was responsible for taking and delivering orders to guest rooms. This experience allowed me to develop my time-management skills, as well as my ability to handle multiple tasks efficiently.
  • Overall, my internship at Raffles Udaipur provided me with a well-rounded experience in various departments of the hotel and allowed me to develop skills that will be invaluable in my future career in the hospitality industry.
Food & BeverageCustomer Service

Education

Navyug kanya P.G. Mahavidyalaya, University of Lucknow

Bachelor of Commerce - BCom

Jan 2018Jan 2021

IHM, Dehradun

Diploma of Education — Food and Beverage Services

Jan 2021Jan 2022

Board of High school and Intermediate Education UP

Intermediate

Jan 2016Jan 2017

Board of High School and Intermediate Education UP

High School

Jan 2014Jan 2015

Coursera

Human Resources Management and Services

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