Jul 2019 – Dec 2022 · 3 yrs 5 mos · Hyderabad, Telangana, India

• Participate in sprint planning, daily scrums, testing,
• retrospectives and sprint reviews.
• Effectively track team progress including burndown,
• velocity and release.
• Help teams remove internal and external impediments by
• collaborating with other scrum masters and management.
• Coach tech teams on SCRUM methodologies.
• Certificate Governance.
• App health checks, monitoring, app pool recycle and
• autosys batch job monitoring.
• App data log analysis using Splunk.

Feb 2017 – Jun 2019 · 2 yrs 4 mos · Pune, Maharashtra, India

• Remotely monitoring and managing Windows servers
• (Windows 2003, 2008, 2012, 2016).
• Patching of Windows Servers on a monthly basis.
• App data log analysis using Splunk.
• Working on the tickets through Service First tool.
• Working on JIRA tasks, Incident Management, and change
• management.
• Working on Tivoli Storage Manager to schedule backups,
• restore as and when required by users.
• Check for operational readiness of the servers.
• Perform hardware firmware upgrade as per compliance.
• Identifying and reporting any non-complaint systems.
• Performing checks and troubleshooting of layered products
• (backup, antivirus, monitoring and others).
• Checking the hardware related issues and raising cases
• with the vendors if required.

Mar 2016 – Feb 2017 · 11 mos · Bangalore

Feb 2014 – Feb 2016 · 2 yrs · Bangalore

May 2012 – Feb 2014 · 1 yr 9 mos · Bengaluru, Karnataka, India

•  Perform Security Health Check of Windows servers and other compliance.
•  Perform Change Management as per the process.
•  Configuring and Hardening of Windows 2003 / 2008 Servers as per the guidelines of the Security Architecture Team.
•  Usage of trouble ticket logging software Remedy.
•  Escalation of Hardware Issues to onsite maintenance.
•  Controlled Reboot of Server for hardware repair / replace.
•  Perform timely Patch management as per the Schedule.
•  Performing troubleshooting of the servers according to the company knowledge and escalating to the relevant teams.
•  Antivirus management and troubleshooting of Antivirus Definitions.
•  Controlled shutdown and restart of services and dependencies.
•  Trace out the Account lockout issues.
•  Performing check of backups with Symantec Backup and reinitiate/escalate accordingly.
•  3rd party vendor coordination for visit and troubleshooting.
•  Tools used: HP SIM, HP ILO, DS VIEW, VMWARE VSPHERE CLIENT

Jul 2010 – Feb 2012 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Roles & Responsibilities:
• Installation Maintaining & troubleshooting Workstations on Windows XP Professional, Windows Vista,Windows 7, Windows 2003 and Windows 2008.
• Usage of trouble ticket logging software like AHD(Advanced Help Desk) (Infosys ticketing tool).
• Installation of Database softwares like SQL and Oracle Client.
• Attending request through remote tools like netmeeting, RDP etc.
• Updating antivirus signatures.
• XP to Windows 7 migration activity.
• Installing, configuring & troubleshooting of MS outlook 2003, 2007, 2010.
• Installation, Configuration and troubleshooting various softwares like VPN clients.
• Hardening Server OS as per the guidelines of the Security Architecture Team.
• Trace out the Account lockout issues.
• Daily monitoring the CA eTrust Threat Management Console and taking the reports of infected systems and Systems which have outdated virus definitions and taking the action accordingly.
• Monthly Patch management using WSUS3.0 in all Servers.
• Maintaining Backups for the AHD Server, Intranet Server and other Project Servers using Windows native backup tools, Symantec Backup EXEC 12.

Jan 2010 – Jul 2010 · 6 mos · Bengaluru, Karnataka, India

• Installation Maintaining & troubleshooting Workstations on Windows XP Professional, Windows Vista, Windows 7 and Windows 2003 OS.
• Usage of trouble ticket logging software like Track It (Mphasis ticketing tool).
• Installing application software’s like VSS, Visual Studio, SAP etc.
• Configuring printers for client machines.
• Installation of Database software’s like SQL and Oracle Client.
• Attending request through remote tools like netmeeting, RDP etc.
• Configuring laptops.
• Updating antivirus signatures & version.
• XP to Vista, 7 migration activity.
• Installation and troubleshooting of SMS client.
• Installing, configuring & troubleshooting of MS outlook 2003, 2007.
• Mapping of shared resources for the users and configuration of different Peripherals like Local/Network Printers and scanners.
• Installation, Configuration and troubleshooting various software’s like VPN clients.
• Vendor co-ordination for desktop/laptop/printer hardware issues.