Jan 2024 – Dec 2024 · 11 mos

• BabyMD is a new-age child care clinic that is bee-yond the ordinary. We offer holistic paediatric wellness solutions through our physical clinics and telemedicine, focusing on not just the child, but also the parents.
• These include out-patient consultations, vaccination, nebulisation, allergy screening, developmental assessments and screening, behavioural therapies, occupational therapy, speech therapy, sleep therapy, mental well-being and counseling, for new-borns, infants, toddlers, adolescents, teens and beyond; nutrition and lactation support for mothers.
• Our clinics physically separate well-baby visits from sick-baby visits, and our clinical protocols ensure low risk of cross-infection. They are safe places, with bright colours, open airy spaces, with play areas and engaging activities that welcome the child, rather than being stressed about a visit to the doctor's office!
• Our doctors are patient listeners, many of them parents themselves, and have many decades of experience. Our philosophy is to prescribe as few medicines as possible, while building immunity and strength.
• If you are a paediatric doctor or specialist, or are interested in disrupting this space, do reach out. We are looking for and hiring good talent. We are well funded and building sustainable solutions.

Jun 2023 – Jan 2024 · 7 mos · Bengaluru, Karnataka, India · On-site

• Led the strategy and service delivery of HMe's paid metabolic health and wellness business, managing 1000s of trainers, nutritionists and yoga coaches. Responsible for the services P&L, client outcomes, paid plan renewals, monetization and cross-sell strategy. Re-organized the coach structure into outcome-focused tiered-BUs (eg. weight loss, medical conditions etc.)
• Piloted new-gen service plans, and supported launches of generative AI co-pilots and auto-tracking of nutrition intake via SNAP.

Mar 2023 – May 2023 · 2 mos

Aug 2022 – Feb 2023 · 6 mos

• Incubating new business categories to disrupt how knowledge is imparted and absorbed, with the end-goal of improving the talent pool, the employability and the productivity of aspiring job-seekers.
• Empowering graduates (both studying and experienced) find and score their dream careers through job-specific upskilling.
• My team and I partner with educators, industry experts, centers of excellence, recruiters, and leadership to create and curate bridge courses for aspirants engineers that not just impart practical training on concepts, but also teaching soft skills and helping crack job shortlists, interviews, and early on-the-job success. This, in-turn, builds a pipeline of well-qualified and ready-employable candidates across core engineering (electrical and electronics, mechanical, civil), architecture, hospitality and similar industry domains.

Sep 2021 – Aug 2022 · 11 mos · Bengaluru, Karnataka, India

• As Partner, Growth, I sustainably build, scale-up and operate digital-first brands in 10club's aggregator play, leveraging my online and offline brand, retail, distribution and product development experiences

Aug 2019 – Sep 2021 · 2 yrs 1 mo · Greater Bengaluru Area

• ● 2x GMV scale-up, 5x burn reduction while serving 300k+ retailers pan-India
• ● Re-aligned business model from marketplace to tech-enabled branded distribution
• ● Onboarded marquee brands like Apple, Samsung, realme, Xiaomi, Infinix, boAt, Noise, Lenovo
• ● Shipped Inventory Allocation (adoption: 70% branded sales) and Virtual Inventory (20%) Products
• ● Deployed growth & loyalty constructs for 50% increase in same-retailer-sales & 2x BDE productivity
• ● Monetization: Launched & scaled brand-ads and product-led-ads (PLAs) to ~3% revenue contribution
• ● Led large team: 65 on-roll employees & 700+ off-roll BDEs; graceful rightsizing during the pandemic

Jun 2018 – Aug 2019 · 1 yr 2 mos

• Mobiles: Delivered GMV at scale (30% market share); 1.5x margin increase for key accounts
• ● Won realme account, scaled it to 5%+ share in 1 year by co-creating product portfolio
• ● Innovated India-specific product constructs (affordability, brand-licensing, bundles, lock-ins, and upgrade-programs) thru partner-funded subsidy, private brands, monetization of allied services
• ● Monetization: $xx Mn across mobility brands, ecosystem players (Qualcomm & Google Assistant)

Nov 2016 – Jun 2018 · 1 yr 7 mos

• Founding member of a 20-member team that develops, markets and sells high-quality Made-for-India Made-in-India mass affordable products across hardlines (home and kitchen appliances, large appliances, mobiles), softlines (apparel, footwear, accessories) and non-food consumables (FMCG) through strategic partnerships with OEMs/ODMs in the Indian manufacturing ecosystem.
• I also lead the operations: supply planning, fulfillment and customer service charter for Billion.
• Key achievements:
• ● Launched 50+ products across 15 categories (smartphones, appliances, apparel, footwear, FMCG)
• ● 3x lower returns, 0.5bps better ratings thru review-mining, consumer-insights & product development

Dec 2015 – Nov 2016 · 11 mos

• Building and selling logistics and supply chain solutions to brands, sellers and platforms
• Built and launched EKART's consumer-facing courier service (sunset in 2017)

Jan 2015 – Dec 2015 · 11 mos

• Facilitate the development of long term growth strategy and more immediate operational decisions by providing fact based analyses, consumer insights, and practical recommendations to key decision makers across the organization. The Corporate Strategy team works directly with the CEO & COO (who are also the co-founders) of Flipkart.
• Partner with category & function teams to proactively identify, develop & drive strategies & initiatives
• Study industry trends & develop insights to drive differentiation & response to counter competition
• Plan, organize, & support primary research by working closely with internal teams & external vendors
• Conduct benchmarking with competitors and global best practices
• Evolve the overall strategy for Flipkart supported by business cases and strategic rationale
• Drive implementation of key initiatives for growth, customer service and experience
• Create business plans, board and investor presentations

Mar 2014 – Dec 2014 · 9 mos

May 2010 – Feb 2014 · 3 yrs 9 mos · Mumbai, India; Jakarta, Indonesia; London, United Kingdom

• Biz. planning, market-entry, new product & growth strategy development, review & executive communication
• Org. transformation, multi-functional productivity enhancement & cost-reduction initiative execution
• Independent module delivery ownership, mid-level client relationship & junior associate management
• Experience working with international clients with substantial multi-cultural & multi-national teams
• Indicative client casework:
• Enhanced capital productivity for non-banking financial subsidiary of a conglomerate
• Re-engineered loan origination processes using lean principles leading to ~50% TAT reduction
• Led the pan-India roll-out of best practices in sales-force & back-office productivity for ~200 personnel
• Ensured continued implementation of pricing excellence leading to 50bps margin increase
• Designed end-state strategic elements (org. strategy, process excellence, governance & engagement models) of information management function for an int'l bank
• Transformed Marketing Planning & Execution (MPE) activities of an Indonesian MobileCo's 200-member Marketing org.
• Designed & implemented revenue sufficiency & stage-gated new campaign launch process
• Revamped the integrated product development processes of an Indian biopharma company
• Doubled New Product DIFOT (delivered in-full on-time) & established rolling annual delivery calendar
• Advised on portfolio selection & capability assessment for the branded generics business of an int'l BioPharmaCo leading to ~$300Mn 5-yr incremental revenue
• Developed sourcing strategy for ~5% reduction in Cost-of-Goods-Sold (CoGS) at an Indian retailer
• Evaluated market-entry into agribusiness for a multinational conglomerate's chemical subsidiary
• Developed automation strategy for off-shored business units of a global computer hardware, software & services company
• Researched for a white-paper on how organized retail drives inclusive growth; released as a BCG publication at the CII-Retail Summit in 2011

Apr 2009 – Jun 2009 · 2 mos · Mumbai, India

• Functional & technical requirement specifications for B2C e-Commerce portal for their new-age businesses and Group-wide IT enablement of Knowledge Management – cross-functional project
• Studied financial services, apparel, retail, telecom businesses to create a single view of the customer
• Conceptualized KM prototype addressing real-world scenarios to secure buy-in of businesses

Oct 2006 – Jun 2008 · 1 yr 8 mos

• Business process management (BPM) & workflow automation of processes for evaluating & awarding disability benefits at the Department of Works & Pensions of the UK Government
• Top 5% performer, significantly exceeded objectives in the annual performance appraisal, 2007
• SPOT award for process & quality initiatives, 2007; Best Trainee Award among 45 trainees, 2006

Jul 2006 – Sep 2006 · 2 mos · Mumbai Area, India

• Developed website, advised senior management on IT decision making