Jan 2023 – Aug 2024 · 1 yr 7 mos

• Leading our process of becoming a regenerative organisation. How we evolve ourselves and our activities to have a positive impact on the natural, cultural, societal, political and economic ecosystems we work within.

Apr 2019 – Sep 2023 · 4 yrs 5 mos

• Leading organisational development and supporting the delivery of an ambitious and radical programme of work by TBA21-Academy

Jan 2018 – Present · 8 yrs 4 mos · London, United Kingdom

• A collective of like-minded, socially-oriented professionals who work to solve problems in business and the community.
• Based on your specific needs, we will create a customised solution to help your organisation make a better impact in the world.

Jun 2017 – Jan 2018 · 7 mos · London

• Trauma SOS Management offer a complete health concierge service taking the worry out of treatment for complex issues. Their expert clinician led teams provide clarity and support on your journey through diagnostic, surgical, re-habilitation and return to life phases.
• I led the bootstrapping of the business from operational income to an initial investment round.
• Used Human Centred Design Principles to map client journey and experience
• Built the customer service team
• Established a Chinese language marketing and customer service team.
• Designed, tested and commissioned the CRM system
• Established the client experience testing process.
• Negotiated a range of supplier / delivery contracts from lone suppliers to large hospital groups.
• Defined and commissioned a re-branding process to increase purchase in international markets.

Feb 2017 – Jan 2025 · 7 yrs 11 mos · London, United Kingdom

• TERN supports refugees in realising their ambition of starting a business. Whether you have an idea, a plan or an existing business TERN will support you to build, grow and scale-up your business. We aim to help refugees help themselves by becoming self-sustainable. http://www.wearetern.org/

Sep 2014 – Apr 2015 · 7 mos · London, United Kingdom

• Coaching three young people and helping them gain maximum benefit from the Spark & Mettle Star Track programme.
• http://sparkandmettle.org.uk/project/startrack/

Jun 2013 – Jun 2017 · 4 yrs · London

• Working with the network of 315 local citizens advice on their plans to innovate new, improved services and develop new income streams.

Mar 2013 – Apr 2019 · 6 yrs 1 mo · London, United Kingdom

• Using Open Innovation to help business, charities, social enterprises and communities collaborate to create environmental and social benefit.

Feb 2012 – Mar 2013 · 1 yr 1 mo · London Bridge

• Participle is a Social Enterprise that uses a participatory approach to create new kinds of public services.
• I led the pilot year of a programme to help prepare and support people's abilities so they can achieve a lifetime of employability.
• www.backr.net works with unemployed people, service providers and employers across London.

Jan 2011 – Feb 2012 · 1 yr 1 mo

• For the first six months of the year I was placed within the O2 SME team. Specifically
• leading an assessment of O2s business recycling offer and providing recommendations for improvement.
• leading contact with Social Enterprise UK on O2s sponsorship of the VOICE11 conference
• providing strategic advice on how best O2 might support Social Enterprise
• leading initial negotiations for sponsorship with the Guardian Social Enterprise Network
• working with the Head of Procurement to examine ways to open up O2s supply chain to Social enterprise's
• Introducing leading figures form the Social Enterprise world to key O2 corporate customers to improve cross sector understanding.
• For the second placement I worked with the Global innovations team at Interface. Specifically:
• developing an online tool to support pan European material collection for recycling
• facilitating the Insight Farm innovation community to crowdsource innovative product and service ideas
• scoping and development of the Networks material recycling programme

Jan 2009 – Jan 2011 · 2 yrs

• Working on the Reducing Health Inequalities through Tobacco Control programme. Helping 25 English Local authorities reduce smoking prevalence in their communities.

Jan 2005 – Jan 2011 · 6 yrs

• Developing national support programmes for local government around key strategic and delivery issues via funding sourced from central government bodies within the UK.
• Including political and managerial leadership, political mentoring, service transformation and efficiency, Migration and public health.

Mar 2003 – Dec 2003 · 9 mos

• Working with Technical Director to provide High grade consultancy products on Environmental Law to clients suchas Glaxo Smithkline, Imperial tobacco, Fujitsu, Taiko-Denki, BOC Gases, UK and EU governing bodies.
• Led migration of consultancy texts from legacy formats to new online client delivery system. Consultancy delivered in multiple languages with legislation in 300+ legislative areas covered and products delivered in 10+ languages.

Mar 1999 – Feb 2003 · 3 yrs 11 mos

• Overseeing the creation of studio facilities, studio production team producing specialised streaming content.
• The management of back office administration, front office customer services and marketing for online gaming operations.
• Creation and management of multi-lingual marketing team, English, Spanish, French, German, Italian, Chinese, Japanese and Korean.