May 2022 – Oct 2025 · 3 yrs 5 mos

• Drive global learning strategy and execution for the Client Capabilities Network, supporting 6,000+ professionals across 16 global hubs, ensuring alignment with evolving business needs
• Actively engage with senior leadership and regional hub leads to define L&D priorities, aligned with business objectives and capability building goals
• Collaborate cross-functionally with Professional Development (PD) and Talent teams to ensure learning solutions address the gaps emerging from year end evaluations
• Working alongside the learning design and delivery teams to build and roll-out learning programs across hubs in a blended format
• Accountable for ensuring the effectiveness of learning journeys through annual feedback evaluations and regular engagements with leaders to drive learner impact

Sep 2014 – May 2022 · 7 yrs 8 mos

May 2011 – Sep 2014 · 3 yrs 4 mos · Gurgaon, India

• Delivering training on behavioral competencies.
• Conducting Role based LNA for stakeholders
• Designing Modules
• Managing training calendar
• Operating as lead Business support for a major process
• Vendor Management
• Lead organisation wide Training Project
• Lead Training Audits in Delhi NCR
• Responsible in embedding the coaching culture in the organisation's DNA
• Building and developing leadership capabilities of people's managers
• Coaching people's managers to be coaches
• Training on coaching & Feedback and its importance in the development cycle
• 5 Honour & Awards

Aug 2010 – Apr 2011 · 8 mos · Dubai, UAE

• CRM & Performance Consulting:
• a. Business engagement & effective partnering with various businesses within the organization
• b. Build & offer customised & well scoped out solutions, which maximise learning.
• c. Effective LNA scoping keeping up with strategic changes within businesses
• Training Delivery
• a. Designing and delivering training as well as Train the Trainer initiatives on Leadership Skills,
• Behavioural Skills and Language Enhancement.
• b. Conducting a variety of programs for the top and middle level management across the
• organisation

Jun 2008 – Jul 2010 · 2 yrs 1 mo · Bangalore- India

• Behavioral Training sessions conducted:
• Customer service, business etiquette & grooming, body language, presentation skills, leadership development, time management, Interpersonal skills, teams Building, business communication, written communication skills, change management.
• Content Development
• Created many modules on English Language & Cultural sensitization.
• Lead a English Language Training Programs organisation wide.
• Assessment centre
• Have been a part of the assessment centres and a few leadership programs.
• 2 honours & Awards

Sep 2005 – May 2008 · 2 yrs 8 mos · Bangalore - India

• 1.Setting up the In house Training department and establishing various processes to monitor
• performance post training.
• 2. Management and monitoring of Training budgets and setting of the Training calendar
• 3. Setting up voice labs
• 4.Conducting training for various Behavioural Skills modules & Language Programs as
• Telephone Etiquette
• E-mail Etiquette
• Stress Management
• Time Management
• Sales Training
• Relationship Building with Customers
• Effective Communication
• Cross Culture Orientation
• English Language Programs
• 1 Honour & Award

Dec 2003 – Mar 2005 · 1 yr 3 mos · Bangalore - India

• Training & Content Development for:
• Sales Skills
• Negotiation skills
• Business Etiquette
• Business Communication
• Voice and Accent Training
• Time Management
• Presentation Skills