Sagar Wadhwa

DevOps Engineer

Faridabad, Haryana, India4 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in troubleshooting across multiple support levels.
Strong automation skills using Python and PowerShell.
Currently expanding expertise in Cybersecurity.

Stackforce AI infers this person is a skilled IT Support Engineer with a focus on Cybersecurity and automation.

Contact

Skills

Core Skills

TroubleshootingActive DirectoryAutomation

Other Skills

L3SQLMicrosoft OfficeRemote User SupportCustomer ServiceL1 administratorMicrosoft Entra IDL2 administratorPythonPowerShellDLPRemote DesktopPython (Programming Language)

About

Experienced IT Support Engineer with hands-on expertise across L1, L2, and L3 Remote Desktop Support at Wipro. Skilled in troubleshooting, system administration, and application support using tools like RDP, Active Directory, VPN, and PowerShell. Adapt at resolving complex technical issues and optimizing user experience across enterprise environments and getting highest CSAT scores. Currently expanding my knowledge in Cybersecurity with a strong interest in threat detection, incident response, and system hardening — aiming to transition into a security-focused role to build secure and resilient IT systems.

Experience

4 yrs 3 mos

Total Experience

4 yrs

Average Tenure

3 mos

Current Experience

Kyndryl

Infrastructure Security

Feb 2026 – Present · 3 mos

Wipro

4 roles

Senior Project Engineer

Promoted

Dec 2025 – Feb 2026 · 2 mos

TroubleshootingL3SQLMicrosoft OfficeRemote User SupportActive Directory+4

System Engineer II

Promoted

Jul 2024 – Dec 2025 · 1 yr 5 mos

L3 – Expert / Infrastructure-Level Support
Managed critical incidents and root cause analysis for persistent or high-impact technical issues.
Performed server-side and backend troubleshooting (Active Directory, DNS, DHCP, Exchange, virtualization).
Automated recurring maintenance tasks using scripts (Python, PowerShell, or Bash).
Collaborated with infrastructure and security teams for performance optimization and access management.
Provided mentorship and technical guidance to L1/L2 teams, ensuring consistent service quality.
Provide users access, printer access, webcam access, groups addition/deletion, Machine OU through AD/ Entra AD

System Engineer I

Promoted

Apr 2023 – Jun 2024 · 1 yr 2 mos

L2 – Advanced Technical Support
Handled escalations from L1, performing deeper diagnostics on system and network issues.
Supported enterprise applications, VPN configurations, and user profile recoveries.
Analyzed event logs and system traces to identify root causes and implement permanent fixes.
Assisted in system patching, OS imaging, and group policy troubleshooting.
Created and updated Knowledge Base articles for recurring issues and standard procedures

Remote Desktop support L1

Nov 2021 – Apr 2023 · 1 yr 5 mos

L1 – First Line Support
Provided prompt technical assistance to end users via remote tools (LogmeIn, BeyondTrust).
Resolved login, password, network, and system access issues within defined SLAs.
Troubleshot basic OS, application, and printer problems; performed software installations and updates.
Logged incidents in ServiceNow, documented fixes, and escalated unresolved cases to higher tiers.