kundan bansod

Operations Associate

Pune, Maharashtra, India14 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proficient in Quality Assurance and Technical Support.
Experienced in automation and regression testing.
Strong troubleshooting skills in hardware and software.

Stackforce AI infers this person is a Quality Assurance Engineer with expertise in software testing and technical support.

Contact

Skills

Core Skills

Quality AssuranceTechnical SupportIncident ManagementTesting

Other Skills

TroubleshootingRegression TestingAutomationTest CasesAnalysisWindowsLinuxAppworxAvtechSystemCenter Operation ManagerSymantec NetbackupActive DirectoryStress TestingGUI TestingJava

About

Innovative person who is always ready for new challenges with new Ideas

Experience

14 yrs 2 mos

Total Experience

7 yrs 1 mo

Average Tenure

13 yrs 7 mos

Current Experience

Infosys bpo

Level 1 support Engineer

Oct 2012 – Present · 13 yrs 7 mos · hinjewadi

Professional Experience:
Infosys Ltd : 1 Year (October 2013 – Till Date) Level 1 Support Engineer for Service Desk
Project Details
Project-1 PNMR (Service Desk Management)
Description Through its largest utility subsidiary for Oil and Energy, PNM Resources has been serving New Mexico customers for more than 90 years. Today, PNM Resources and its family of companies serve residential and business customers in New Mexico and Texas, building a solid reputation for shareholder value, customer satisfaction and service reliability
Platform Windows, Linux
Tools Appworx, Avtech, SystemCenter Operation Manager, Symantec Netbackup, Active Directory
Duration May 2013 – Till Date
Key responsibilities • Providing level 1 support for overall service desk activities
Unlocking user accounts and password reset using Windows Active directory
Maintaining daily Backup activity by monitoring Backup jobs and restarting failed jobs using Symantec’s Netbackup Tool
Monitoring alerts for incident management
Creating tickets for change request for change management
Keep follow-up to resolve the ticket with concerned team
Take on a wider customer service role
Report to the senior managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfillment on the service desk. This could also be expanded to any other activity taken on by the service desk
E.g. monitoring certain classes of event.
Team Size 4

TestingTroubleshootingQuality AssuranceTechnical SupportRegression TestingAutomation+2

Nvidia

Quality Assurance Engineer

Jan 2012 – Aug 2012 · 7 mos · Pune Area, India

Project Overview:
Workstation Display Validation:
This project deals with 10–bit and 12-bit grayscale technology which allows high quality displays to be driven by standard NVIDIA Quadro graphics boards preserving the full grayscale range. By using “pixel packing” the 10-bit or 12-bit grayscale data is transmitted from the Quadro graphics board to a high grayscale density display using a standard DVI cable.
Key Skills:
Testing feature enhanced Driver for GPU with physical high resolution display connected to capture driver Bugs.
Finding driver regression to provide regression point and isolations.
Running test cases through automation and analyzing results log.
Trouble shooting various hardware and software issues.
Bug filing and bug tracking.
Workstation OGL(Open Graphics Library):
OpenGL (Open Graphics Library) is a standard specification defining a cross-language, multi-platform API for writing applications and simulating physics, that produce 2D and 3D computer graphics. The interface consists of over 250 different function calls which can be used to draw complex three-dimensional scenes from simple primitives.
Key Skills:
Running various OGL demos to test GPU with different custom setting of driver to analyze OGL support for driver, corruption, system hang, BSOD and other issues.
Running Stress test cases overnight.
GUI Testing of Nvidia control panel.
NVIDIA’s Control Panel has contained a wealth of settings and adjustments for NVIDIA GPUs and MCPs. In similar fashion, the NVIDIA Control Panel applies the same depth of control to the rest of the core components within the system.
Key Skills:
Testing GUI of Nvidia control panel for proper drop down button, radio buttons, check boxes.
Testing different setting available in Control Panel by applying them in different scenarios.