Jan 2023 – Jan 2025 · 2 yrs · United States · Remote

• Managed client relationships and acted as the primary point of contact for escalations, clarifications, and performance concerns.
• Led the rollout of a standardized QBR process that improved visibility, strengthened communication, and aligned internal teams with client expectations.
• Coordinated with cross functional teams to resolve service issues quickly, clarify SOP gaps, and prevent repeat problems.
• Supported onboarding and implementation efforts by training clients and internal staff on workflows, issue resolution steps, and system use.
• Built clear, repeatable processes that reduced unnecessary back and forth and improved response time for both clients and internal teams.
• Provided structured performance reporting and insights to support client reviews, planning, and decision making.

Jan 2019 – Jan 2021 · 2 yrs · Atlanta, Georgia · Hybrid

• Coordinated global teams during the RFP process, ensuring clear communication, aligned expectations, and consistent responses across regions.
• Developed reporting tools that improved visibility into workload, timelines, and response quality, helping teams prioritize and stay on track.
• Created internal documentation and SOPs that standardized account setup, pricing workflows, and cross departmental communication.
• Partnered with international offices to streamline information gathering, clarify requirements, and speed up large scale responses.
• Reduced errors and confusion by building structured processes and tools that supported faster handoffs, cleaner inputs, and more predictable outcomes.

Jan 2021 – Jan 2023 · 2 yrs · United States · Remote

• Built the USA tender management function from the ground up, standardizing processes, templates, and communication workflows across teams.
• Served as the main point of coordination for cross functional stakeholders, ensuring fast, accurate responses to client questionnaires and bid requirements.
• Created a centralized knowledgebase that improved clarity, reduced rework, and helped teams respond more consistently to future opportunities.
• Improved internal communication by removing guesswork, clarifying responsibilities, and simplifying complex steps for teams involved in the bid process.
• Increased response speed and consistency for high volume requests by implementing clear SOPs and streamlined information gathering.
• Brought structure and follow through to a previously undefined role, reducing internal confusion and improving collaboration across sales, operations, and leadership.

Jan 2015 – Jan 2016 · 1 yr · Atlanta, Georgia · On-site

• Coordinated with sales teams and airline partners to support key accounts, ensuring clear communication on space needs and service expectations.
• Built simple reporting tools that improved visibility into performance trends and helped teams respond faster during peak periods.
• Supported EDI testing and system transitions by documenting workflows, identifying data issues, and helping reduce transmission errors.
• Collaborated with operations and IT teams to improve reporting accuracy and streamline shipment visibility across departments.
• Trained internal teams on data tracking processes and provided support during system updates and reporting changes.

Jan 2013 – Jan 2014 · 1 yr · Jacksonville, Florida Area · On-site

• Supported EDI onboarding and data validation for Lenovo’s global supply chain, helping troubleshoot failed transmissions and improve data flow through the GT Nexus platform
• Partnered with IT and operations teams to test new system connections, identify root causes of data issues, and ensure timely integration with customer systems
• Documented EDI requirements and built process guides to streamline future onboarding and reduce implementation delays
• Ensured availability, accuracy, and integrity of shipment and order data across multiple trading partners

Jan 2006 – Jan 2014 · 8 yrs · Jacksonville, Florida Area · On-site

• Progressed through multiple roles (Returns Clerk → Receiving Clerk → FTZ Ops) over 7+ years
• Managed FTZ receiving, documentation, and returns operations for global inbound shipments, ensuring compliance with Customs regulations and inventory accuracy
• Supervised daily activities of full-time staff and temp workers in the Returns and Receiving departments, providing training, task coordination, and performance guidance
• Partnered with warehouse teams, IT, and 3PLs to align GT Nexus, SAP, WMS, and EZ-FTZ data, reducing shipment visibility gaps and improving reporting timelines
• Analyzed SAP movement types, cycle counts, and system discrepancies to reconcile inventory errors and prevent downstream impact
• Developed SOPs, training guides, and workflows for receiving, returns, and FTZ documentation to support process consistency and audit readiness
• Supported daily inbound and returns activity, including service provider escalations, OS&Ds, chargebacks, and cross-department troubleshooting
• Collaborated across departments to maintain data integrity and resolve root causes tied to warehouse, compliance, and system issues