Apr 2021 – Sep 2021 · 5 mos · Nashik, Maharashtra, India

• Liaison and close the bid submitted to Nashik Municipal Corporation for Social Media Marketing.
• Collaborate with all HOD’s to ensure each and every activity highlighting corporation work is captured.
• Creating Awareness Campaign Calendar for Nashik Municipal Corporation
• Designing and running campaigns for shortening the gap between corporation and Nashik Citizens
• Showcase work done by Nashik Municipal Corporation and highlight activities which are implemented for the betterment of the citizens
• Monitor all Social Media material before it is placed daily across all social media channels
• Coordinate between various NGO’s, youth forums, associations, etc to create awareness

Jun 2013 – Oct 2020 · 7 yrs 4 mos · Mumbai Area, India

• Palladium: Make It Possible – Formerly DCF Advisory Services Pvt. Ltd
• Career Highlights
• 2013 – Have been trained by PEMANDU (Performance Management and Delivery Unit of Malaysia) to achieve Big Fast Results (BFR) Methodology – in Government or corporate sector.
• 2013 – 14 – Managed to liaison with Mumbai University to get 20,000sq.ft area in Kalina University to conduct Labs for ‘Water’ for 2+ years.
• 2014 – Relationship Manager, managing more than 150 candidates from Government (48 Senior Government Employees), Corporate, NGO’s, Field Experts, common people who attended the ‘Water Lab’ which resulted in the Flagship Project of Mr. Fadnavis “Jalayukta Shivar Abhiyan” for the state of Maharashtra.
• 2015 – SPOC for launch of Women Empowerment Forum “Tanishka” in Mexico and Young Inspirators Network (YIN) in Maharashtra co-ordinating between various departments.
• 2013 – 2015 – Liaison person between monitoring and tracking team for ‘Apeksha Mahashtrachya’, ‘Jalyukt Shivar Abhiyan’ and ‘Sarva Jal Abhiyan’ and other departments sending information to CM office.
• 2015 – 2016 – Managed Citizen Engagement campaigns for Smart City Proposal in Pune, Nagpur, Thane, PCMC.
• 2017 – Engagement Manager for the Delivering Change Forum an International platform of inspiration, learning and transformation for leaders
• 2018 – 2020 – SPOC working with Maharashtra Skill Development Society (a Central Government initiative) to skill 3 Lacs farmers to create FPO.

Apr 2011 – Jun 2013 · 2 yrs 2 mos · Mumbai Area, India

• Client Servicing and upsell administration services to existing clients.
• Obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential clients on the floor
• Adjust content of sales presentations on request of virtual and permanent clients.
• Focus on service sales by studying client requirements.
• Make cold calls to brokers and educate them on our concept of Space selling.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly and monthly work plans.
• Monitor competition by gathering current marketplace information on pricing, products and services offered.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintain professional and technical knowledge by attending workshops, reviewing market conditions, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Facility and Vendor Management as per requirement.
• Documentation and maintain the confidentiality of information.
• Communicate and handle incoming and outgoing electronic communications on behalf of the Company

Oct 2009 – Dec 2010 · 1 yr 2 mos · Mumbai Area, India

• Mapping & Handling giant Telecom accounts like Bharti Airtel Ltd, Vodafone Essar Ltd, Reliance Communication Ltd, Unitech wireless Ltd & Aircel Ltd
• Managing Business & Project Roll out for sharing of Passive Telecom Infrastructure, IBS and BTS business for Mumbai Circle.
• Driving Service Level Agreement adherence with the existing clients.
• Liaise with the internal support functions like Site Acquisition, Operations, SCM & Projects to ensure Customer Satisfaction on services.
• Maintaining complete database of new and existing sites and sharing information with customers to identify their tower needs to maximize the company revenue.
• Manage a team of motivated individuals to provide prompt client support.

Feb 2008 – Jun 2009 · 1 yr 4 mos · Mumbai

• Identifying & developing business opportunities in the domestic electronic waste market through new & existing clientele.
• Liaising with government authorities, NGOs & vendors for various business requirements.
• Manage campaigns for the company’s ‘Microsoft Authorised Refurbisher’ programme.
• Negotiating with new and existing clientele on business opportunities.
• Managing leads and client relationships.

Jul 2005 – Jul 2007 · 2 yrs · Mumbai Area, India

• Handling cross functional roles in inbound sales, customer service, billing & customer retention.
• Handling general queries, explaining product features, invoice details & tariff plans.
• Identifying cross sell opportunities on incoming service calls.
• Business retention.
• Resolve customer escalations.

Jan 1995 – Dec 2004 · 9 yrs 11 mos · Kolkata / Mumbai

• Identifying Industry needs and prospective client/business opportunities and capitalizing on the same.
• Writing and floating business tenders, General Administration, Facilities Management and Travel Management.
• Managing communication with various departments and business partners both in India & overseas.
• Drafting business proposals.