May 2025 – Present · 11 mos · On-site

• I am currently working in the finance and collections domain, where I am responsible for managing end-to-end EMI recovery operations. My role includes handling regular monthly EMI collections, maturity charges, and delinquent charges with a strong focus on efficiency, accuracy, and customer relationship management.
• I primarily manage hard-bucket accounts, dealing with customers who have 2–3 pending EMIs. This requires strong negotiation skills, continuous follow-ups, and the ability to handle high-pressure situations. I work to understand customer challenges, provide feasible repayment solutions, and ensure timely closure of overdue accounts.
• In addition to EMI recovery, I am also involved in vehicle repossession (Repo) activities for severely overdue cases. This includes coordinating with field teams, ensuring compliance with company guidelines, maintaining proper documentation, and safeguarding both customer and organizational interests.
• Overall, my work contributes to improving collection performance, reducing delinquency, and maintaining healthy portfolio quality. I am committed to professional communication, ethical practices, and delivering consistent results in all aspects of recovery and Repo operations.

Oct 2024 – May 2025 · 7 mos · On-site

Apr 2024 – Oct 2024 · 6 mos · On-site

• I'm working on bpo company and I'm handing their inbound call and outbound calling and manual calling (Excel)