Susan M.

CEO

Allen, Texas, United States29 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Global leadership experience in healthcare and financial services.
Proven track record in driving strategic growth initiatives.
Certified Six Sigma Black Belt with expertise in process improvement.

Stackforce AI infers this person is a strategic leader in Healthcare and Financial Services with a focus on process improvement.

Contact

Skills

Core Skills

Process ImprovementLeadershipSix Sigma

Other Skills

Change ManagementBudgetingBusiness StrategyNew Business DevelopmentProduct DevelopmentProduct ManagementCustomer FocusCustomer RetentionGlobal Channel ManagementSales ManagementSales Funnel OptimizationSales Force AlignmentHealthcare ManagementTeam BuildingMergers & Acquisitions

About

Susan is a seasoned executive with global experience leading teams in healthcare, financial services and the packaged goods industry in over 50 countries. She is currently a General Manager with Synchrony and the executive sponsor for the Dallas area Women’s network and has previously been the Track Leader for the Sales Business Leadership Program. Susan is known for her ability to learn new business lines, drive strategic and financial opportunities for both the business and clients, along with identifying and closing strategic deals to grow the business. She earned her BA from University of Texas at Dallas in Political Science and an MBA from Southern Methodist University in Strategic Leadership. She is a certified Six Sigma Black Belt. Susan is a prior member of the BOD for School the World and has served as a Board member for CASA of Collin County.

Experience

Synchrony

3 roles

SVP & General Manager

Aug 2019 – Present · 6 yrs 8 mos

General Manager

Promoted

Apr 2018 – Present · 8 yrs

VP, Field Sales Leader

Jan 2014 – Apr 2018 · 4 yrs 3 mos

Leading field sales team of 40+ for a financial services portfolio.

General electric

Global Process Excellence Leader, Healthcare

Jul 2010 – Dec 2013 · 3 yrs 5 mos · Dallas/Fort Worth Area

Driving transformational change using process excellence tools, including six sigma, change acceleration and people leadership, to create strategic market advantage for GE Healthcare products & services.
Chosen as Top 100 promotable leaders for 2 year development program
Project leader driving transformational go-to-market strategies and offerings for Healthcare Services portfolio with 3 year $50MM growth target
Reduced drug development cycle time by 3+ years through waste elimination, visual metric management and process improvement changes.
Nominated and led project to redefine management of 3rd party sales process for $300M book of business in 5 weeks
Responsible for budgeting and 3 year planning
Coaching and development of newly acquired GE business, including executive leader

Six SigmaChange ManagementProcess ImprovementLeadershipBudgeting

Sculptz

VP Global Channel Expansion (Client, Sales & Product Management)

May 2008 – Oct 2010 · 2 yrs 5 mos

Responsible for driving business & sales strategy to take the company beyond traditional Direct Mail into Retail, Web & TV.
Lead BD efforts, deal/ client reviews, product sales strategy, sales team, competitive research, 3 year strategic plan and financial review of P & L.
Responsibilities are global (US, Canada, UK, France, Germany)

Ge money

2 roles

VP, Enterprise Account & Cross Sell Leader

Nov 2007 – Dec 2008 · 1 yr 1 mo

Respnsible for driving strategic clients across GE, including across industries and products. Report functionally to GE Money, but work with NBC, Healthcare, i Villiage to drive products and services into GE Money clients and client products into GE.

CashWorks P & L Leader

Nov 2006 – Nov 2007 · 1 yr

Responsible for all aspects of the business profit and loss. Beat operating plan budgets by $1.9MM and delivered $1.5MM better than expected for the 2008 budget year.

General electric

2 roles

VP Client Development

Promoted

Nov 2004 – Nov 2006 · 2 yrs

Lead the field sales and client relationship management teams. Responsible for driving and building sales transactions, launching new locations and growing and developing client relationships.

Integration Leader

Jan 2004 – Nov 2004 · 10 mos

I led the integration of new acquisitions into GE to taking the best of both organizations and integrating the people into the GE culture.

School the world

Member Board of Directors

Jun 2001 – Oct 2013 · 12 yrs 4 mos

Ge money

Sr. Compliance Leader

Mar 2000 – Jan 2004 · 3 yrs 10 mos

Led the compliance program for US based private label credit card program across all functions, including monthly reporting to Sr Mgmt (SVPs & CEO).

Equifax

National Account Executive

Jan 1999 – Jan 2000 · 1 yr

Sales leader for telecommunications verticle. Sold products and services to help telecoms manage risk, deposit strategies and alignment to strategic goals.

Jcpenney

Compliance leader

Jan 1997 – Jan 1999 · 2 yrs

Created the first comprehensive legal/ compliance program for the JCPenney credit division, including proactive risk monitoring programs, mitagation activities and engagement with regulators for bank exams, litigation management and implementation of processes to comply with new rules/ regs.