KASHIF RAZA

Operations Associate

Kolkata, West Bengal, India11 yrs 4 mos experience

Key Highlights

13 years of experience in BPO and retail.
Strong skills in customer support and problem-solving.
Proven track record in team leadership and training.

Stackforce AI infers this person is a Customer Service professional with extensive experience in BPO and retail environments.

Contact

Skills

Core Skills

Customer SupportProblem SolvingTeam LeadershipSales ProcessesCustomer ExperienceCommunicationTechnical SupportSalesCustomer Service Management

Other Skills

Organization SkillsClient ServicesComputer LiteracyContact CentersWritten CommunicationCustomer Service RepresentativesTime ManagementCustomer SatisfactionGrievancesCustomer ServiceActive ListeningCustomer Relationship Management (CRM)Easily AdaptableCustomer MarketingClient Relations

About

I am a Higher Secondary pass where my working experience in Retail and International BPO is 13 Years and 3 Months and presently I am looking for a better opportunity in an International BPO as Customer Care Executive from where I can grow and see myself in a certain level. I am an excellent learner who achieves ongoing success with the teams by building morale support, self-confidence and then implementing my potential to build the sale by improving the people skills. In International BPO I got 9 years experience where my skills are as follows: Empathy is the ability to understand another person's emotions and perspective. ... Problem solving. Being able to solve problems is key to customer service. ... Communication. ... Active listening. ... Technical knowledge. ... Patience. ... Tenacity. ... Adaptability.

Experience

11 yrs 4 mos

Total Experience

1 yr 10 mos

Average Tenure

Current Experience

Innover digital pvt ltd

Customer Service Representative

Oct 2022 – Sep 2024 · 1 yr 11 mos · India · On-site

Responsibilities : Sourcing and vetting a technician for small and medium size businesses. Follow them from check-in till check-out and then check their deliverables for payment approval.
Process:
World Link –It’s a logistic process where we find technicians by using a platform named Field
Nation for small and medium size businesses.I use to source and vet the technician and also do the check in and check out call.
Opp Centre–It was a Facility Management Campaign where the restaurant named Jack In The Box call us to create a work order for HVAC, Plumbing, Building and Electricity. I use to create a work order for them by choosing the right asset and task and then assign it to the right vendor on the
platform named Corrigo. I also need to do the work order management part where I need to follow up with the vendor for the emergency work orders until it is completed.

Organization SkillsClient ServicesProblem SolvingCustomer SupportCustomer ExperienceComputer Literacy+17

4g business consultant

Team Leader

Nov 2020 – Oct 2022 · 1 yr 11 mos · India · On-site

In Charge of hiring, training and motivating agents. Task Assignment,
performance assessment, quality management, and maintenance of equipment are among the responsibilities. Supervise, lead, and manage a group of people to ensure that they fulfil targets and do their jobs as per established guidelines norms.
Process :
1.British Telecom(BT):It was an outbound process where we used to re-issue the cancelled
orders for line, broadband and cloud voice service.
2. UTP Terminal :Sell Card Machine(Terminal) to a small and medium size business.
3. Energy and Gas :Sell Electricity and Gas to small and medium size businesses.

Organization SkillsClient ServicesProblem SolvingCustomer SupportCustomer ExperienceTeam Player+15

Al sulaiman jewellers

Counter Sales

May 2017 – May 2019 · 2 yrs · Doha, Qatar

Handling Stocks of real diamond and gold , Time to time replenishment , Prepare daily stock and monthly report , Outwarding and Inwarding of Stocks , Work with CRM(One Click) , Placing order for the required stocks , Doing display of stocks in correct form , Doing Opening and Closing Counting , Provide best services to the customers and use to achieve monthly target set by the company.

Organization SkillsGoldCustomer ExperienceCommunicationRelationship BuildingClient Relations

Limtex infotech ltd

Consultant-3

Jul 2012 – Dec 2012 · 5 mos · India

Use to dial for I-Yogi process. Use to provide solution to the customers related with the router issues over the phone in UK/US/Canada and Australia. It was an Inboound process. Process ramped down due to which I have to leave the job.

Organization SkillsProblem SolvingCustomer SupportCustomer ExperienceComputer LiteracyContact Centers+6

Pecon software limited

Senor Customer Care Executive

Jul 2009 – Jul 2012 · 3 yrs · India

Sell Software Service to the customers in US/UK and Canada over the phone. Maintain Customer Satisfaction , Maximize new customer attraction and use to generate revenue for the business.

Organization SkillsCustomer SupportCold CallingCustomer ExperienceComputer LiteracyContact Centers+13

Fine jewellery india ltd

Counter Sales Executive

Oct 2006 – Jan 2009 · 2 yrs 3 mos · India

Handling Stocks of real diamond , Time to time replenishment , Prepare daily stock and monthly report , Outwarding and Inwarding of Stocks , Placing order for the required stocks , Doing display of stocks in correct form , Doing Opening and Closing Counting , Provide best services to the customers and use to achieve monthly target set by the company.

Organization SkillsDiamondsCustomer SupportCustomer ExperienceContact CentersWritten Communication+3