Susanta Nayak — Operations Associate

. Having 9 years of IT experience, expertise in L1/L2, operation, production support application monitoring. . Expert in monitoring application Server monitoring technically proficient in Linux, SQL and knowledge in UNIX Shell Scripting. . Experience incidents management Problem management change management. . Incident management using (JJIRA, HPSM, BMC REMEDY) . Resolving the tickets Incidents service requests reported by the client’s users. . Manage incidents, including via telephone, Chat & email. . Working on application operation control, installation of application and provide all . Support services. Maintain servers and multiple applications on production environment. . Respond quickly to all queries and incidents, requests, tasks. Providing support to client on 24/7 basis . Responsible for providing the support in L1/L2 level depending on the priority of the Issues to meet client’s SLA . . Support & camp; Classification, making an initial assessment into the nature of the incident, Assessing the severity, impact, and risk. . Communication, alerting technical staff via assignments and escalating to Resolver group. . Troubleshooting application issues and interacting with user and clients. . Scheduling and monitoring jobs via Control-M . Effectively creation, modification and knowledge in database objects like Tables, Constraints. . Knowledge in Oracle advance SQL Programming using Analytical Functions, Sub Queries, Join and so on. . Good Knowledge on Confluence. . Troubleshooting and quick fixes bugs using Oracle11G as database server. . Responsible for Creating the RFC (Change Requests), approvals and Package installations. . Good experience in application and process monitoring using Nagios and CitrixTool. . Troubleshooting and working on different Production and QA issues. . Ensure all relevant implementations and support processes are adhered to ITIL guidelines. . Superior problem solving. planning and analytical skills. . Implement resolution that does not require business code change. . Providing technical Application support & camp; assistance to customer. . Log and review incident and access for proper severity. . Team worker with good interpersonal, communication and fast learning skills. . Highly adaptive to any type of work environment and technology. . Provide support for internal and external customers. . Manage work requests that describe particular issues, software bugs or customer problems. . Continually increase subject matter knowledge on products . Interact with other teams to ensure application efficiency,

Stackforce AI infers this person is a skilled Application Support Engineer with expertise in IT Service Management and incident resolution.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 3 mos