Renu Yadav

Director of Engineering

Austin, Texas, United States16 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in customer experience management.
Expertise in managing technical partnerships.
Strong background in data analysis and project management.

Stackforce AI infers this person is a seasoned leader in SaaS with a focus on customer experience and technical partnerships.

Contact

Skills

Core Skills

ManagementCustomer Relationship Management (crm)Data Analysis

Other Skills

LeadershipTeam ManagementCustomer ServiceProject PlanningData ProcessingMarket ResearchRecruitingBusiness StrategyRestAPIXMLMySqlMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTeam Leadership

Experience

16 yrs

Total Experience

3 yrs 2 mos

Average Tenure

8 yrs 7 mos

Current Experience

Plivo

4 roles

Director - CX & Technical Partnerships

Promoted

Jan 2024 – Present · 2 yrs 4 mos

ManagementCustomer Relationship Management (CRM)LeadershipTeam Management

Associate Director Product Support

Promoted

Jul 2019 – Dec 2023 · 4 yrs 5 mos

Senior Manager - Product Support

Jul 2018 – Jun 2019 · 11 mos

Customer Support Manager

Jul 2017 – Jun 2018 · 11 mos

Simplotel

2 roles

Director - Operations & Onboarding

Promoted

Jun 2016 – May 2017 · 11 mos

Manager - Operations & Onboarding

May 2015 – May 2016 · 1 yr

Zomato

2 roles

Team Lead - Sales Operations

Promoted

Sep 2014 – Apr 2015 · 7 mos

Collaborated with city heads from 22 cities to attain seamless execution of critical routine tasks such as campaign management for clients on Zomato platform and invoicing them for the campaigns.

Senior Associate - Sales Operations

Jan 2014 – Sep 2014 · 8 mos

Aon

Sr. Consulting Operations Analyst

Jul 2011 – Jan 2014 · 2 yrs 6 mos

Led end-to-end HR studies for clients which involved handling RFPs, project planning, questionnaire designing, data collection, data processing, analysis and reporting using tools like MS Excel, MS Word and SPSS

Data AnalysisProject PlanningData Processing

Intelenet global services

Senior Associate

Sep 2009 – Jun 2011 · 1 yr 9 mos

Worked for Equifax, a credit reporting agency on finding the credit history of applicants. I was responsible for training, assigning tickets, monitoring calls, and quality checking cases done by team members.