Jul 2021 – May 2024 · 2 yrs 10 mos

• Promoted to Director to oversee all Market Operations for the Technology Services division in the Los Angeles market, where I led the largest sales and recruiting teams and drove strategic growth initiatives. In this role, I collaborated closely with the Managed Services division and Regional Management to deliver tailored Talent Services and Managed Services solutions for our LA client base. The office generated $80-100 million in revenue for the company.
• Key Responsibilities and Achievements:
• Led all market operations, directly managing the largest sales and recruiting teams in the Los Angeles market to meet strategic goals and deliver high-impact results.
• Collaborated with the Managed Services division to identify, scope, and secure Talent Services and Managed Services deals, supporting Account Managers in winning business with major clients like Disney, Amazon, and Discovery.
• Mentored Sales Managers across the Los Angeles and Orange County offices, providing guidance and fostering leadership development.
• Leveraged data-driven insights, using reports and visualizations to pinpoint trends and areas for improvement, and led task forces to implement office-wide enhancements.
• Managed executive-level relationships across our client base, ensuring strong partnerships and satisfaction with our solutions.

Jul 2020 – Jul 2021 · 1 yr

• Transferred to the Los Angeles market to oversee operations for one of the company’s largest branches. Arriving during the 2020 pandemic, I navigated the challenges of leading a new team remotely, building strong relationships and establishing trust in a virtual environment. My role focused on team development, business diversification, and strategic growth within the market.
• Key Responsibilities and Achievements:
• Managed the largest sales and recruiting team in the Los Angeles market, providing leadership and guidance across all operational aspects.
• Adapted to a virtual setting to effectively lead and engage a new team, focusing on building strong relationships and fostering a collaborative environment despite remote challenges.
• Launched a new business development strategy that expanded our reach beyond the Media & Entertainment sector, creating business opportunities in diverse accounts and balancing our active revenue portfolio.
• Provided mentorship and coaching to team members across all levels, from entry-level Recruiters to seasoned Account Managers and Directors, as well as offering guidance to peer Sales Leaders.
• Partnered closely with Regional Management to develop and implement strategic growth plans, ensuring alignment with market KPIs and overall company objectives.
• Played an instrumental role in promoting emerging leaders within the market, contributing to leadership development and talent succession.

May 2017 – Jul 2020 · 3 yrs 2 mos

• As the Sales Manager for the Orlando market, I relocated from San Francisco to re-establish and drive growth in the Orlando office. I was responsible for overseeing market operations and leading cross-functional teams to deliver impactful talent solutions. My role encompassed developing team capabilities, executing a growth strategy, and managing client relationships across multiple divisions.
• Key Responsibilities and Achievements:
• Led and managed market operations, overseeing the Sales and Account Management, Recruiting, and Delivery teams to drive successful outcomes in IT Staffing, Accounting & Finance Staffing, and Government Solutions divisions.
• Directed a team of 12 Account Managers, 10 Professional Recruiters, and 10 Recruiters, focusing on training, development, performance management, and alignment with growth strategy.
• Supported the salesforce in crafting and delivering high-impact solutions, including talent services Statements of Work (SOWs), federal subcontracting, surge support for high-volume hiring needs, and specialized recruiting for niche roles.
• Achieved a 300% increase in revenue for the Orlando market, significantly expanding client engagement and service capacity.
• Promoted multiple team members to Management and Director roles, fostering leadership growth and succession within the team.
• Built strong relationships with clients, driving client satisfaction and retention by ensuring the delivery of tailored talent solutions.
• Actively contributed to strategic planning and decision-making processes, aligning market initiatives with corporate objectives to maximize market potential.
• Championed a positive team culture, promoting collaboration, accountability, and a results-driven mindset across the Orlando office.

Mar 2015 – May 2017 · 2 yrs 2 mos

• As one of the first dedicated Account Managers for AF&E in the San Francisco office, I was tasked with driving revenue growth and managing a diverse portfolio of clients. My role focused on providing specialized staffing solutions within high-demand areas such as Accounting, Finance, and Engineering, while building strong relationships and ensuring the success of both clients and consultants.
• Key Responsibilities and Achievements:
• Managed a sales territory comprising startups, SMBs, and enterprise clients, providing staffing solutions in areas such as Technical Accounting, Corporate Accounting, FP&A, Tax, M&A Finance, Asset Liability Management, Credit Risk Reporting, SEC Reporting, as well as specialized engineering disciplines, including Mechanical Engineering, Electrical Engineering, Embedded Software Engineering, Firmware Engineering, Systems Design, and Hardware Engineering.
• Led account strategy and delivery, working closely with Hiring Managers, HR, Talent Acquisition, Sourcing, Procurement, and Executive Leadership to fulfill strategic hiring needs.
• Directed recruiting teams, overseeing the full recruitment lifecycle and ensuring the delivery of top talent for specialized roles.
• Managed the onboarding process for all consultant hires, ensuring a seamless transition and positive experience for both clients and consultants.
• Conducted monthly performance cadence calls with consultants, facilitating feedback and continuous improvement to meet client expectations.
• Mentored and developed incoming Recruiters, supporting their growth and helping six to earn promotions to advanced roles.
• Led teams of 3-5 Recruiters, managing their performance while fostering a collaborative and results-driven environment.
• Assisted Sales and Market Leadership with Branch Management responsibilities, preparing for a future role in Sales Management.
• Actively contributed to the office culture as a junior leader, promoting a culture of support and success.

Sep 2014 – Mar 2015 · 6 mos

• I played a pivotal role in launching the newly formed division in the San Francisco office, specializing in Accounting, Finance, and Engineering (AF&E) staffing services. During my time in this role, I gained in-depth experience in full-cycle recruitment and learned the intricacies of client and talent relationship management.
• Key Responsibilities and Achievements:
• Executed specialized recruiting strategies tailored to meet the unique needs of our clients, actively participating in requirements intake calls to align on talent needs and priorities.
• Sourced, screened, and scheduled top-tier candidates for critical positions across Accounting, Finance, and Engineering roles, ensuring a high level of quality and fit for each client.
• Collaborated closely with Account Managers, shadowing client meetings and learning how to effectively manage client portfolios and build long-lasting relationships.
• Played an instrumental part in the early growth of the AF&E division by contributing to the launch and success of the team in the San Francisco market.
• Demonstrated adaptability and commitment to learning by leveling up my skills to transition into an Account Management role.

Aug 2013 – Jun 2014 · 10 mos · Santa Barbara, California Area

• Teaching Assistant for ESS2 - Pharmacology of Drugs (Substance Abuse) and ESS4A - Life Fitness, both courses taught by Professor Richard Powell at UC Santa Barbara.
• The Teaching Assistant's duties are as follows:
• Create quizzes, mid-term and final examinations based off curriculum from the course
• Monitor attendance and help facilitate lecture
• Grade essays, nutrition logs, and all test material turned in by students
• Communicate with students about course material, absences, and grades
• Continually research subject matter to keep course curriculum up to date

Sep 2012 – Mar 2013 · 6 mos · Tena, Ecuador

• Trip Date: March 23rd - March 31st
• Worked with a team led by Medical Care Professionals to provide health care and hygiene education to families who suffer from the constraints of poverty
• Understudied with doctors, dentists, pharmacists and nurses
• Recorded patient vitals, weight and height
• Documented physician and dentist observations and diagnosis
• Gained essential knowledge of patient care medical and trauma assessment, as well as follow up
• Equipment sterilization of doctor and dentist equipment
• Shadowed Physician's calculations of medication dose and therapeutic index of drug compared to patient's weight and age
• Distributed prescribed medications in the Mobile Pharmacy Station
• Assisted with teeth extraction