Jul 2011 – Aug 2012 · 1 yr 1 mo

• Building capabilities for Infrastructure Consulting and Advisory services focussing on providing consulting solutions to “holistic” infrastructure problems which are not linked to a specific technology practice.

Oct 2009 – Jun 2011 · 1 yr 8 mos

• Successful transition of client IT operations from their decentralized IT operations in Australia, Americas and EMEA regions into a centralized team located offshore and Onsite.
• Quickly stabilize IT operations by ramping up teams knowledge on client IT environment by Helpdesk scripts, Work breakdown structure, Standard operating procedures and operating manuals Measure, monitor and manage SLA performance and turn all SLAs to GREEN within the SLA holiday period (within the first 3 months).
• Implement ITIL v3 based Service model for all core IT processes Transform client environment through Infra Innovation - server, storage, backup consolidation & virtualization Rationalize Application portfolio – reduce from 500+ noncore to 120 apps.
• Setting up Hot DR environment for their legacy applications in Wipro owned Datacenter Enable customer IT financial management to transform from CAPEX to OPEX model – to align with their business strategy.

Jun 2006 – Sep 2009 · 3 yrs 3 mos

• Help Transition client Infrastructure operations to Wipro Centralize IT operations from client decentralized units operating over 70 different countries into the key delivery locations at Onsite (US) and INDIA (Chennai and Pune).
• Transform IT operations from client processes to ITIL process standards (Incident management, Change management, Problem Management, Capacity management Release management). Measure and sustain SLAs beyond norms.
• Service Governance Management of IT Support Operations, Major Incident Management, Change Management, Problem Management and Escalations Management across the Globe (all 5 regions).
• Continuous improvement across all IT processes, eliminate/minimize system outages, drive cohesion and efficiency across support teams, reduce cycle time on call closures and improve overall CSAT.

Sep 2003 – Jun 2006 · 2 yrs 9 mos

• As Onsite Project and Service Delivery Manager I was responsible to design and implement Single Sign On solutions as part of client’s IDAM portfolio and subsequently manage client’s complete IDAM environment comprising of Network Authentication, Enterprise Directory services, Identity Integration/Management and Access Management. Key contributions in this project include
• Identify feasibility to integrate applications with Netpoint Oblix for SSO and worked out scope.
• Work with application teams to recode applications to use SSO for Authentication and obtain user parameters to base business logic out of HTTP headers returned by OBLIX.
• Provide SSO production support for all integrated applications across enterprise.
• Transition and support clients Directory services & IDAM environment support to Wipro offshore.

Apr 2002 – Aug 2003 · 1 yr 4 mos

• Implementation of Directory Services and Single Sign On solution :-
• As Directory Services consultant I was solely responsible to design, implement and support Directory Services and Single Sign-on Solution for client’s strategic eAgent application portfolio
• Integrate web based eAgent applications with Netegrity Siteminder for SSO Setup DR for Directory and SSO environment in client DR site in Oklahoma Manage and support eAgent project Go live and provide post Go live support of the eAgent IDAM environment.

Jan 2000 – Mar 2002 · 2 yrs 2 mos

• Design, Build and Support client web infrastructure to using Sun Solaris and Veritas HA and volume manager

Jun 1997 – Dec 1999 · 2 yrs 6 mos

• Manage client mission critical banking systems running on Sun Solaris
• Provide 24 x7 support

Jan 1991 – May 1997 · 6 yrs 4 mos

• Provided field support for Wipro Infotech clients’ server and desktop environments; managed uptime of servers, responsible for Annual Maintenance contract revenue and renewal across various locations in South INDIA.