Mahamad Firoz

Operations Associate

India2 yrs 11 mos experience

Highly Stable

Key Highlights

Over three years of experience in branch operations.
Expertise in customer service and loan management.
Proven track record in cash handling and reconciliations.

Stackforce AI infers this person is a skilled professional in Fintech with a focus on branch operations and customer service.

Contact

Skills

Core Skills

Branch Banking OperationsCustomer ServiceCash Handling

Other Skills

Loan Application ProcessingCash ManagementKYC VerificationDisbursementsLoan ForeclosuresCash Flow ManagementCustomer SatisfactionFinancial ManagementCash ReconciliationQuestion-Based SellingForeclosure Case ManagementSetting up new businessesCash RegisterFinancial AccountingAuditing

About

With a Bachelor of Commerce degree from Government First Grade College and over three years of hands-on experience as a Branch Operations Executive at RBL Finserve Limited, I have honed my skills in customer satisfaction, cash flow management, and loan foreclosures. My role has included assisting customers with loan applications, EMI collections, and providing resolutions to customer escalations while ensuring smooth day-to-day branch operations. As part of RBL finserve, I am dedicated to delivering excellent service and operational efficiency. Contact me if you would like to learn more!

Experience

2 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

Current Experience

Rbl finserve limited

3 roles

Senior Branch Operations Executive

Dec 2022 – Nov 2025 · 2 yrs 11 mos · On-site

Assisting customers to solving their queries regarding loan applications, EMIs. Collection of loan EMIs and assisting for foreclosure of loans. Cash management and reconciliations of day to day transactions. Attending customer escalations and providing proper resolutions. Provide supports to sales team to process new business applications. Verification of loan applications , KYC and disbursement of loan. Collection of loan amount at branch and foreclosure of loans. Managing branch registers and assets and petty cash.

Customer ServiceBranch Banking OperationsLoan Application ProcessingCash ManagementKYC Verification

Senior Branch Operations Executive

Promoted

Dec 2022 – Nov 2025 · 2 yrs 11 mos · On-site

Assisting customers to solving their queries regarding loan applications, EMIs. Collection of loan EMIs and assisting for foreclosure of loans. Cash management and reconciliations of day to day transactions. Attending customer escalations and providing proper resolutions. Provide supports to sales team to process new business applications. Verification of loan applications , KYC and disbursement of loan. Collection of loan amount at branch and foreclosure of loans. Managing branch registers and assets and petty cash.

Customer ServiceBranch Banking OperationsLoan Application ProcessingCash ManagementKYC Verification

Branch Operations Executive

Dec 2022 – Nov 2025 · 2 yrs 11 mos · On-site

Assisting customers to solving their queries regarding loan applications, EMIs. Collection of loan EMIs and assisting for foreclosure of loans. Cash management and reconciliations of day to day transactions. Attending customer escalations and providing proper resolutions. Provide supports to sales team to process new business applications. Verification of loan applications , KYC and disbursement of loan. Collection of loan amount at branch and foreclosure of loans. Managing branch registers and assets and petty cash.

Cash HandlingDisbursementsCustomer ServiceBranch Banking Operations