Naveen Prakash

Associate Consultant

Delhi, India8 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in bridging banking and technology.
  • Proven track record in enhancing customer experiences.
  • Passionate about driving digital transformation in banking.
Stackforce AI infers this person is a Digital Banking Consultant with a strong focus on Fintech and customer experience enhancement.

Contact

Skills

Core Skills

Digital StrategyCustomer Relationship Management (crm)Project Management

Other Skills

Analytical SkillsBanking ServicesBranch Banking OperationsBusiness Relationship ManagementCascading Style Sheets (CSS)Cash HandlingCollaboration SolutionsCommunicationCompliance ManagementCustomer Experience OptimizationCustomer ServiceData AnalysisData-Driven InsightsFinanceFinancial Operations

About

Driving adoption of AI in the Banking Industry Process. Hello, I’m Naveen Prakash, an BCA Graduate with a solid foundation in the banking industry, currently serving as a Relationship Manager. My career has been deeply rooted in providing exceptional customer service and maintaining seamless communication between various departments, including the Network Operations Center, Product Team, and Sales Relationship Managers. My expertise lies in handling account management processes, ensuring compliance with RBI guidelines, and continuously enhancing process efficiency. As I move forward in my career, I am focused on transitioning into the role of a Digital Banking Consultant. My goal is to bridge the gap between traditional banking and the rapidly evolving world of technology. With my extensive experience in the banking sector and a fundamental understanding of emerging technologies, I am well-positioned to advise and implement digital solutions that drive efficiency, enhance customer experience, and meet the industry’s growing demands. I am particularly interested in projects that require technology intervention—whether it’s integrating new digital banking platforms, automating processes, or improving data management systems. My vision is to leverage my current work experience and industry knowledge to become a key player in the tech or IT sector, focusing on digital transformation. I am committed to staying ahead of industry trends and emerging technologies, with the ultimate goal by delivering tangible results and driving innovation in the digital banking landscape. Let’s connect if you’re interested in exploring opportunities where industry expertise meets digital innovation!

Experience

Icici bank

2 roles

Digital Consultant

May 2021Present · 4 yrs 10 mos

  • I'm Naveen Prakash, an BCA graduate and a results-oriented professional with 6 years of experience in the banking industry, currently seeking to leverage my expertise as a Digital Banking Consultant in a forward-thinking tech or IT company.
  • Throughout my career, I've thrived in dynamic environments, holding positions like Relationship Manager and Senior Sales Officer . In these roles, I championed the adoption of technology to drive efficiency and enhance customer experiences.
  • By combining my in-depth understanding of the banking industry with a passion for emerging technologies, I'm eager to contribute to the development and implementation of innovative digital banking solutions. I'm a strong communicator and collaborator, adept at bridging the gap between business needs and technological possibilities.
  • Looking to connect with industry professionals and thought leaders passionate about shaping the future of digital banking!
Data-Driven InsightsCompliance ManagementCustomer Experience OptimizationProcess AutomationBanking ServicesCustomer Relationship Management (CRM)+4

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May 2021Jun 2024 · 3 yrs 1 mo

Idfc first bank

Senior Sales Officer

Jan 2019May 2021 · 2 yrs 4 mos · New Delhi, Delhi, India · On-site

Hdfc bank

Business Sales Officer

Jan 2018Jan 2019 · 1 yr · Ashoka Niketan · On-site

Education

Veer Bahadur Singh Purvanchal University, Jaunpur

Bachelor of Computer Application

Hans Raj Smarak School

Matriculation

Hans Raj Smarak School

Matriculation

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