Apr 2024 – Apr 2025 · 1 yr · Mumbai, Maharashtra, India

Aug 2022 – Jun 2024 · 1 yr 10 mos · Mumbai, Maharashtra, India

• Driving sales to encourage and ensure seamless digital payment experiences at Razorpay. Expanding and strengthening Razorpay's alliances with banks to enable them to extend value-added services in terms of diverse digital payment options.

Feb 2022 – May 2022 · 3 mos

• Harvard University Spinoff that curates interest based classes for kids with trusted educators.
• Developing and executing a seamless communication protocol between 300 registered users for product engagement using WATI and Whatsapp Business.
• Managing workflow for a team of 5 members and 18 associated educators located in the US and UK.
• Meeting end-end logistical requirements for execution of online and offline workshops.
• Created and implemented marketing plans to enroll new students, thereby conducted 70 successful workshops in 3 months.

May 2019 – Dec 2020 · 1 yr 7 mos

• Nirmana Consultant grew out of a set of sessions aimed at improving communication skills. Further it developed into series of courses that empowered graduate and post graduate students to be effective communicators and leaders. The sessions gave them a platform to experiment with themselves and identify their core interest areas. All these translated into enhanced performance during their placement drives and also adapt well to the professional world.
• As a co-founder my role comprised of :
• 1) Identifying the colleges we can collaborate, reaching out to the placement officer to identify their expectations, organising demo sessions. With a target to have at least one educational institute on-board every month Nirmana grew into a family of 10 college across Rajasthan, Delhi NCR and Madhya Pradesh with-in 6 months.
• 2) Rolling innovative online and offline strategies for business expansion.
• 3)Formulating and implementing public relation plans which panel discussions, interactive workshops, exchange programs, post workshop follow ups and post session engagement activities.

Jul 2018 – Jun 2019 · 11 mos

• Toastmasters is a US-headquartered not for profit educational organization that operates clubs worldwide for the purpose of promoting communication, public speaking and leadership.
• I began my journey by joining a club in Jaipur as a member in 2016 and taking up different voluntary roles:
• 1) Vice- presented Public relations: Conduct different various PR programs each month, design creative flyers for each week's meeting and floating across all mediums
• 2) President Sprouts Toastmasters club: overseeing the general health and quality of the club and ensure that the executive committee of 8 members performs their respected duties.
• 3) Area Director: Assisting 4 clubs functioning in Jaipur to maintain the quality of deliverables and grow in terms of members. I was also expected to add at least 1 more club in a years time. Every new club needs a minimum of 20 members, formation of the executive committee and few demo meetings to explain the value that toastmasters impart. All this needs to build and manage a team of self motivated members and resultantly I could add 2 more clubs to my division.

Jun 2013 – May 2023 · 9 yrs 11 mos

Jun 2013 – Feb 2022 · 8 yrs 8 mos

• Being Associated with a public sector bank for almost a decade has equipped me with various skills through the opportunity to work at different departments.
• 1) Execute seamless branch operations to enhance customer experience. I have had the opportunity to lead a team of 5 to 20 members at 6 different branches. In order to achieve the branch's quarterly and yearly targets it was necessary to keep the team motivated. Assigning each team member with their individual goals and aligning them with the expectation towards of the team and to ensure that they strike the right balance between their professional and personal life was a role which had new challenges daily yet was filled with immense learning for me in terms of people management.
• 2) Grievance redressal: For the longest time I have been entrusted to handle the customer complains received through different channels like, social media, direct letters,RBI, ombudsman. These complains were related to the 164 branches spread across Rajasthan. Each had a definite time frame and different set of guidelines from the bank to be respected. The redressal involved repeated follow-ups from the branch, multiple sessions of negotiation with the customer and finally closing it at a point where the customer is satisfied and none of the bank guidelines are overstepped.