Akash Singh — CEO

I’m a Customer Success and Operations leader with 12+ years of experience driving measurable growth across SaaS, eCommerce, EdTech, and Media sectors. I specialize in building the infrastructure that enterprise CS programs rely on: scalable onboarding, renewal frameworks, AI-optimized segmentation, and tech adoption KPIs that tie directly to revenue. From growing teams and culture at Amazon Vendor Services to executing strategic onboarding rearchitecture at Adjetter Media Network (Kapture CX), I’ve led enterprise portfolios as large as $10M ARR, turned around at-risk accounts, and driven 6- and 7-figure expansion strategies, all while partnering directly with C-suite leaders. My edge? I don’t just operate within the customer journey, I architect it. I blend data fluency (Salesforce, Tableau, Jira) with field-tested enablement playbooks, internal change management, and deep empathy for what customers need from day one. I’ve worked across all stages of company maturity from startup to scale-up to established players. Across each role, I’ve brought a builder’s mindset, a strategic playbook, and a belief that CS isn’t reactive—it’s the catalyst for long-term growth. Let’s connect to talk about lifecycle design, revenue recovery, onboarding strategy, or how to build post-sales teams that win.

Stackforce AI infers this person is a Customer Success and Operations leader in SaaS and eCommerce sectors.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs

Skills

Customer Success
Account Management

Career Highlights

Led enterprise portfolios worth $10M ARR.
Achieved 90%+ customer satisfaction across multiple roles.
Executed over 100 projects enhancing user engagement.

Work Experience

Career Break

Health and well-being (0 mo)

Kapture CX

Associate Director - Client Management (Key Accounts - Global markets) (1 yr)

Amazon

Manager II - Account Management (US & CA marketplaces) (2 yrs 1 mo)

Omnicuris

Head - Account Management (India & EMEA markets) (2 yrs)

Reliance Broadcast Network

Business Partner- KAM (92.7 BIG FM) (1 yr 7 mos)

SAGE GROUP

Management Intern (1 mo)

Steel Authority of India Limited

Assistant Manager (5 yrs 10 mos)

Monnet Ispat & Energy Ltd. Raigarh

Management Technical Trainee (6 mos)

Education

Master of Business Administration - MBA at Indian Institute of Management, Shillong

Master of Business Administration - MBA at Fudan University

Master of Business Administration - MBA at Ocean University of China

Bachelor of Technology (B.Tech.) at National Institute of Technology Raipur

Akash Singh

CEO

Bengaluru, Karnataka, India13 yrs experience

Key Highlights

Led enterprise portfolios worth $10M ARR.
Achieved 90%+ customer satisfaction across multiple roles.
Executed over 100 projects enhancing user engagement.

Stackforce AI infers this person is a Customer Success and Operations leader in SaaS and eCommerce sectors.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

AutomationCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionOperational ExcellenceUpsellingProject ManagementCross-SellingConcept SalesSolution SellingStatistical Data AnalysisVendor ManagementResearchOperations ManagementMetallurgy

About

Experience

13 yrs

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Career break

Health and well-being

Nov 2025 – Nov 2025 · 0 mo

Kapture cx

Associate Director - Client Management (Key Accounts - Global markets)

Oct 2024 – Oct 2025 · 1 yr · Bengaluru, Karnataka, India · On-site

Established and led Technical Account Management operations, achieving 90%+ CSAT and <5% churn while driving additional revenue through complex change request delivery across CRM systems and AI chatbot implementations. Collaborated with Product, Engineering, and Support teams to proactively manage escalations, optimize account health, and elevate customer experience across the enterprise portfolio.

Account ManagementAutomationCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionOperational Excellence+2

Amazon

Manager II - Account Management (US & CA marketplaces)

Sep 2022 – Oct 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Managed a 15+ Account Management team overseeing 80+ vendors across $146M in sales and $10M contract value, expanding North America’s AVS Essentials Consumables category 10x through strategic vendor onboarding and enablement. Delivered 95% retention and 90% satisfaction via joint business planning and operational frameworks for growth and escalation management, while scaling the program through talent acquisition as an Amazon-certified recruiter (100+ interviews) and leading cross-functional initiatives spanning Deals, Productivity, and L&D.

Customer SuccessCustomer SatisfactionCustomer RetentionAccount ManagementProject ManagementCross-Selling+3

Omnicuris

Head - Account Management (India & EMEA markets)

Sep 2020 – Sep 2022 · 2 yrs · Bengaluru, Karnataka, India

Oversaw 40+ enterprise pharma accounts across India and EMEA with $2.5M ARR, managing C-suite escalations and renewals while enabling clients to enhance HCP engagement through Omnicuris’ app-based platform. Executed 100+ content-driven projects achieving 80% user retention and 90% customer retention, while improving team efficiency from 70% to 95% through automation and targeted capability development.

Customer SuccessAccount ManagementProject ManagementOperational ExcellenceAutomation

Reliance broadcast network

Business Partner- KAM (92.7 BIG FM)

Feb 2019 – Sep 2020 · 1 yr 7 mos · Bengaluru, Karnataka

Served as strategic brand consultant for corporate clients and advertising agencies across Chennai and Bengaluru, designing and executing 100+ multi-channel campaigns (Radio, On-Ground, Digital) for leading brands including OnePlus, Himalaya, ITC, etc. Managed an INR 2.5 Cr portfolio achieving 85% of INR 80L annual target through new business wins and account growth, while utilizing campaign analytics to drive performance optimization and enhance client ROI across all engagements.

Customer SuccessAccount ManagementOperational ExcellenceConcept SalesSolution Selling

Sage group

Management Intern

Jun 2018 – Jul 2018 · 1 mo · Changzhou, Jiangsu, China

Intern at Industry Salt(Changzhou) Import & Export Co., Ltd.- International Trading Division to understand Chinese business culture, trading traditions, and customs. This was a mandatory requirement of the MBA program at IIM Shillong.