hatim kanchwala

Operations Associate

Mumbai, Maharashtra, India3 yrs 5 mos experience

Key Highlights

Expert in strategic planning and operations management.
Proven track record in enhancing customer experiences.
Strong leadership skills with a focus on team development.

Stackforce AI infers this person is a skilled operations manager in the travel and tourism industry.

Contact

Skills

Core Skills

Operations ManagementLeadershipStrategic PlanningProject ManagementTeam Leadership

Other Skills

Vendor ManagementCustomer SatisfactionVendor CoordinationTeam ManagementCustomer Experience OptimizationRelationship DevelopmentProject PlanningClient RelationsData AnalysisOral CommunicationProblem SolvingMicrosoft ExcelData EntryGoogle SheetsLead Generation

About

Day Getaways focuses on creating tailored one-day coach tours across the UK, where the role of Manager involves overseeing end-to-end operations. Responsibilities include strategic planning, managing logistics, and ensuring exceptional customer experiences for diverse audiences such as students, families, and travel enthusiasts. Supported by a Bachelor of Science in Information Technology from L.S. Raheja College of Arts & Commerce, the role is complemented by strong oral communication, problem-solving, and strategic implementation skills. Motivated to enhance travel experiences, the focus remains on delivering quality and operational efficiency.

Experience

3 yrs 5 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 3 mos

Current Experience

Day getaways

2 roles

Operations Manager - APAC & Africa

Promoted

Nov 2025 – Present · 6 mos · Remote

As the Regional Operations Manager – APAC & Africa at Day Getaways, I oversee operational delivery across key international markets, managing end-to-end coordination with regional vendors, activity partners, transport providers, hotels, and destination service teams. I lead and mentor a cross-functional team of 5+ staff, ensuring smooth trip execution, service quality, cost efficiency, and seamless guest experience across all assigned regions. My role includes vendor onboarding, contract negotiations, performance evaluation, process optimisation, and maintaining strong relationship management to support scalable regional growth and high customer satisfaction.

LeadershipOperations ManagementVendor ManagementCustomer SatisfactionTeam LeadershipProject Management

Manager

Feb 2025 – Nov 2025 · 9 mos · Remote

As the Manager at Day Getaways, I oversee the end-to-end operations of one-day and multi-day coach tours across the UK — catering to students, families, and travel enthusiasts.
My responsibilities include strategic planning, vendor coordination, team management, and customer experience optimization, ensuring every trip runs seamlessly from booking to return.

Strategic PlanningVendor CoordinationTeam ManagementCustomer Experience OptimizationOperations Management

Self-employed

Indipendent Buisness Consultant

Mar 2023 – Jul 2025 · 2 yrs 4 mos · Remote · Remote

Managing and Executing multiple requirements of multiple enterprises. Managing the team of 100+ gig forces and executing tasks by ensuring the best quality of work.

Relationship DevelopmentTeam LeadershipProject PlanningClient RelationsData AnalysisProject Management