Yashpal Singh Gour

Operations Associate

South East Delhi, Delhi, India16 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years of experience in BPO quality management.
  • Certified Lean Six Sigma Black Belt and ISO professional.
  • Proven track record in operational excellence and team management.
Stackforce AI infers this person is a BPO quality management expert with a focus on operational excellence.

Contact

LinkedIn

Skills

Core Skills

Operational Excellence

Other Skills

Interpersonal SkillsDispatchingQuality AssuranceTeam ManagementVendor ManagementBusiness Process Outsourcing (BPO)Performance ManagementTrainingMicrosoft PowerPoint

About

An Lean six sigma black belt, ISO 9001,27001 certified professional with more then 10 years of experience in Customer service (BPO) to handling Quality and Training Domin with BPOs like Mphasis, Kochar, Aegis,Digicall and Intelenet, India Today and Hindustan Times. I have functional experience in heading the process like Idea, Aircel, MTS, Times Education, Koovs e-commerce,Payback, Iffco-Tokio. I am currently working as a Manager Process Excellence with Market Research company at market Xcel.

Experience

16 yrs 11 mos
Total Experience
2 yrs 1 mo
Average Tenure
3 yrs 8 mos
Current Experience

Market xcel

2 roles

Business Excellence Senior Manager

Promoted

Apr 2024 – Present · 2 yrs 1 mo

Business Excellence Manager

Sep 2022 – Jun 2024 · 1 yr 9 mos

Interpersonal SkillsOperational Excellence

Tech mahindra

Assistant Quality Manager

Jan 2022 – Aug 2022 · 7 mos · Noida, Uttar Pradesh, India

Hcah india

2 roles

Manager Quality and audit

Dec 2020 – Dec 2021 · 1 yr · Noida, Uttar Pradesh, India

Asst. Manager quality and audit

Oct 2018 – Nov 2020 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

Intelenet global services

Asst. Manager Training

Jan 2017 – Jun 2017 · 5 mos · mohali

Digicall teleservices pvt.ltd.

Asst. Manager Quality

Aug 2016 – Jan 2017 · 5 mos · Noida Area, India

Aegis india ltd bpo

Lead Quality

Jun 2012 – Aug 2016 · 4 yrs 2 mos · Bhopal

  • Handling 3 circle of MTS as a transectional quality spoke

Kochar infotech

Quality Auditor

Dec 2010 – Jun 2012 · 1 yr 6 mos · Baroda

Mphasis

Executive inbound Call Center/Back office

Sep 2007 – Oct 2010 · 3 yrs 1 mo · Indore, Madhya Pradesh, India

  • Duties and Responsibilities:
  • Document booking and dispatching.
  • Providing resolution to customer complaint both walk in and Over Call.
  • Responsible for maintaining and monitoring counter booking and office work.

Education

Devi Ahilya Vishwavidyalaya

M.A. — Hindi Literature

Jan 2009 – Jan 2010

Stackforce found 100+ more professionals with Operational Excellence

Explore similar profiles based on matching skills and experience

SS

Siba Sanyena

AVP - Products

at Annapurna Finance Pvt. Ltd.

Chennai, India9 yrs 1 mo exp
Attention to Detail
Mercy Divya

Mercy Divya

Chief Of Staff

at Purple Quarter

Bengaluru, India7 yrs 7 mos exp
project managementstakeholder engagementstrategic planning
Sohel Rana Sarkar

Sohel Rana Sarkar

Deputy Branch Manager

at IndusInd Bank

Budge Budge-I, India7 yrs 2 mos exp
BankingLeadership
Manoj Kr Upadhyay

Manoj Kr Upadhyay

Executive

at Rivigo

Gurugram, India0 mo exp
Avinash pal

Avinash pal

Blinkit

at Blinkit

Gurgaon, India7 yrs 3 mos exp
Vendor ManagementSupply Chain Management
Tushar Singh

Tushar Singh

Business Analyst & Program Manager

at GreenGrahi

Roorkee, India1 yr 6 mos exp
Deepa Nadar

Deepa Nadar

Operations Executive GIT / FIT Europe

at NexusDMC

Mumbai, India3 yrs exp
Operations ManagementBusiness Process ImprovementCustomer Relationship Management (CRM)Escalation Resolution
Adarsh Vijayakumar

Adarsh Vijayakumar

Vice President - Global IT Infrastructure

at Ascendion

Bengaluru, India21 yrs 4 mos exp
Vendor ManagementSoftware Project Management