Annalisa Minetto

Business Development Executive

Austin, Texas, United States14 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in hospitality and operations.
Expert in leveraging AI for customer service efficiency.
Proven track record in driving customer satisfaction and revenue growth.

Stackforce AI infers this person is a Customer Experience and Operations Management expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAi TechnologiesProperty ManagementCustomer ExperienceOperational DesignProject ManagementEvent ManagementCustomer SatisfactionChildcare ManagementClient RelationsOperations ManagementSales GrowthConsultingContract NegotiationEditorial SkillsResearchAdministrative SupportEvent Coordination

Other Skills

Leverage AICustomer SupportCustomer ServiceProblem SolvingGuest ExperienceAsanaGoogle WorkspaceNegotiationDesignEvent PlanningProduct KnowledgeStore ManagementInterviewingInventory ControlSolution-oriented

About

As an Enterprise Relationship Manager at Zendesk, I advise organizations on utilizing AI technologies to enhance customer service efficiency and improve operational outcomes. My current role focuses on fostering customer success and building strong, long-term relationships that drive satisfaction and revenue growth. With over 10 years of experience in hospitality and operations, I bring a customer-centric approach to creating exceptional guest and client experiences. My professional journey includes managing luxury Airbnb properties in Austin, TX, and contributing to the operational design of a boutique hotel and event venue. My goal is to leverage technology and customer service strategies to deliver impactful business results.

Experience

14 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

3 yrs 6 mos

Current Experience

Zendesk

Enterprise Relationship Manager

Feb 2025 – Present · 1 yr 3 mos · United States · Hybrid

Advise companies on leveraging AI technologies for improved efficiency in customer service operations.
Contribute to driving customer success and fostering long-term relationships through enhancing employee and customer service.
Leading efforts resulting in tangible improvements in customer satisfaction and revenue growth.

Leverage AICustomer SupportCustomer ServiceProblem SolvingCustomer SuccessAI Technologies

Judge's house llc

Director of Operations (Design Phase)

Jan 2023 – Jun 2024 · 1 yr 5 mos · Lockhart, Texas, United States · Hybrid

Contributed to the conceptualization and design of operations for a boutique hotel and event venue.
Played a key role in the pre-opening phase of Judge's House LLC, overseeing design aspects and operational planning.
Collaborated with stakeholders to develop operational strategies and ensure alignment with the company's vision.
Implemented cost-effective measures to optimize resources during the design phase.
Utilized market research and industry insights to inform decision-making processes.
Adapted to challenges and pivoted strategies as necessary in response to budget constraints.

NegotiationProject ManagementProblem SolvingCustomer ExperienceDesignProperty Management+3

Self-employed

Property Manager

Nov 2022 – Present · 3 yrs 6 mos · Austin, Texas Metropolitan Area · Hybrid

Run 3 successful 5-star Airbnbs in Austin, TX
Create a warm and welcoming environment for guests
Design a unique and trendy space
Prepare a guidebook for guests with food, activity, and other recommendations for their time in Austin
Respond quickly to guests' messages and inquiries

Guest ExperienceProblem SolvingCustomer ExperienceProperty ManagementAsanaGoogle Workspace

Madewell

Events & Hiring Manager

Dec 2021 – Dec 2022 · 1 yr · Austin, Texas, United States · On-site

Curated personal style to demonstrate a passion for the brand
Managed a team of 20+ associates and delegated tasks
Planned and executed in-store events that emphasized community outreach
Provided one-on-one styling to customers and expert knowledge on current fashion trends

Event PlanningCustomer SatisfactionProduct KnowledgeProject ManagementStore ManagementInterviewing+10

The dahm family

Nanny

Jan 2018 – Dec 2021 · 3 yrs 11 mos · Austin, Texas Area

Provided in-home care for three children ranging from infant to age 8
Accommodated last-minute schedule changes and adhered to parent guidelines
Assimilated into households with diverse traditions, routines, and practices
Created safe environments aligned with parent goals and expectations
Planned educational and social activities and transported children to appointments and activities
Maintained cleanliness of play spaces and common areas
Performed household tasks including cooking healthy meals for the entire family, doing the children’s laundry and cleaning up play spaces and common areas.

Event PlanningNegotiationProject ManagementSolution-orientedProblem SolvingClient Relations+3

Bob's sub

Regional Manager

Jun 2014 – Aug 2017 · 3 yrs 2 mos · Greater Pittsburgh Area · On-site

Managed three locations with a total of 50 employees
Oversaw hiring, firing, scheduling, and ordering
Increased revenue by 20% over four years
Trained and hired all new employees
Monitored inventory and submitted ordering forms
Dealt with employee issues and adhered to food preparation standards
Collaborated with owners to implement new protocols

Event PlanningCustomer SatisfactionNegotiationSalesBusiness PlanningProduct Knowledge+13

Utility refund agency

Senior Consultant

Jun 2012 – Jun 2014 · 2 yrs · Greater Pittsburgh Area · Hybrid

Negotiated contracts with clients and utility companies
Helped clients save on utility bills and improve their bottom line
Generated verified sales leads

Customer SatisfactionNegotiationContract NegotiationSalesProject ManagementSolution-oriented+4

San diego magazine

Editorial Intern

Sep 2011 – May 2012 · 8 mos · Greater San Diego Area

I wrote stories on a daily basis about events and happenings around San Diego. I also handled fact checking and doing research on topics for potential articles within the magazine and online.

EditingProject ManagementSolution-orientedProblem SolvingProofreadingCopy Editing+2