Jul 2014 – Present · 11 yrs 9 mos · Mumbai Area, India · Hybrid

• Innovatus Marketers Touchpoint LLP (IMT) is a boutique strategy, design and innovation consultancy that helps ambitious mid-market to large organizations become future-fit by closing the gap between strategy and execution and building adaptive, people-centric cultures.
• SCALE & REACH:
• Worked with 200+ organizations across 15 countries
• Industries: Tech, Financial Services, Manufacturing, Healthcare, Energy, Telecom, Real Estate, Insurance, Media & Entertainment, Education, Airports, and more
• Notable clients: Axis Bank, Bayer, Citi Group, Eureka Forbes, Jaypee Cements, Kansai Nerolac, Mahindra & Mahindra, Nestlé, Reliance, Saint Gobain, Siemens, Tata Power, and others
• Enabled 40+ organizations to bridge strategy-execution gaps through design-led transformation
• KEY OFFERINGS:
• Design and facilitate 2-3 day strategy offsites and adaptive strategy programs for boards and CXOs
• Lead design-led innovation, service design, and customer/employee experience transformation initiatives (6-12 month engagements)
• Build in-house change management capabilities through training, visual facilitation, simulations, and toolkits based on Master Agile and Resilient Strategy methodology
• Partner with leaders across functions to align culture, operating models, and digital transformation roadmaps
• MEASURABLE OUTCOMES:
• Clients report 40% faster decision cycles, 60% stronger stakeholder alignment, and measurable improvements in strategy adoption rates (average 3-month acceleration in execution).
• APPROACH: Using holistic design methodologies, visual facilitation, and systems thinking to help clients frame outcomes into tangible actions that create positive impact, drive value, and achieve sustainable growth.

Aug 2011 – Feb 2014 · 2 yrs 6 mos · Bangalore

• Development of industry specific frameworks, whitepapers and solutions/processes based on a proposed road map ahead
• Support proactive opportunity creation - work with sales personnel to provide product/service, business and technical knowledge in support of sales, pre-sales and post -sales activities.
• Liaison with delivery teams to manage and deliver specific solution projects for clients or for our road map
• Co-ordinate and work with the various third parties and horizontal practice groups and service lines/technology specialist teams.
• Manage alliance partners along with global alliance teams
• Manage relationships with central marketing, analysts, research agencies.

Aug 2006 – Aug 2011 · 5 yrs · Mumbai Area, India

• Develop a corporate understanding of Siemens' IT business risks, competitive landscape, customer landscape, and industry-wide (or niche) opportunities and aligning the organization internally around the brand and marketing objectives.
• Work closely with the leadership team to help define the growth strategy and how sales support and sales enablement programs can assist in achieving marketing and sales performance
• Develop, manage the multi-channel marketig plan and budgets
• Assist with internal development of marketing transformation best practice and assets
• Value and impact analysis of proposed changes to marketing processes and programmes
• Integrate buyer and seller's Marketing and AR organization during merger
• Key member of the portfolio development team for managing the complete life cycle of product/ service offerings
• Build and manage relationships with analyst ad advisory agencies, customers (internal and external), key partners and suppliers
• Provide leadership for optimum utilization of resources and team staff capacities.

Apr 2005 – Jul 2006 · 1 yr 3 mos

• As a post-merger integration team member, responsible for blending the best of processes and rolling it across Customer Care, Procurement, Commercial, Sales and Service Delivery teams.
• As Relationship Manager build credibility in relationships - understand the requirements and pain areas of key customers, their perception about the organization, view their every problem as an opportunity for understanding the customer better and set the expectations with the internal teams, provide professional advice on telecom products to the customers and come up with innovative ideas – moving towards customer delight.

Dec 2003 – Mar 2005 · 1 yr 3 mos · Mumbai Area, India

• A business manager and consultant for implementing knowledge management solutions in a variety of commercial organisations, by leading and developing teams, developing effective business strategies, managing projects and conducting detailed research and analysis.
• Analysis of the competitive product environment and develop product positioning strategy
• Product lifecycle management, approve necessary product modifications to satisfy clients' needs
• Drive and develop material for the KM product including press releases, launch materials, customer presentations, videos and sales training material
• As a researcher work independently to research and write how Knowledge Management can benefit organizations in diverse industries
• Identify client needs, develop tailored proposals and presentations and help sales win projects
• Provide methods, tools, templates, examples and information to streamline sales, delivery and post implementation support
• .Manage and supervise implementation projects for clients (Eureka Forbes Limited, Mahindra & Mahindra, Goodlass Nerolac Paints, J. Sagar Associates, IMRB, Healthscribe, Ma Foi, CII, Genesis PR etc.)
• Training and development of clients and colleagues, as appropriate, in the form of formal and informal training and knowledge sharing sessions
• Drive resolution of customer satisfaction issues.

Apr 2000 – Dec 2003 · 3 yrs 8 mos

• As a Functional Consultant for KM product/services for the KM product eWISe™ built on the Microsoft platform by Aptech/Hexaware.
• Define product roadmap and deliver market requirement documents and product requirement documents with prioritized features and corresponding justification.
• Function testing of the software product
• Develop sales and implementation tools and collaterals
• Mapping client business processes, providing a cost benefit analysis of KM projects
• Implementing KM inhouse (Aptech and Hexaware) as well as multipe clients
• As a Knowledge Advisor for inhouse implementation - maintain awareness of all types of collateral, such as proposals, references, information about Hexaware solutions and partners, new product developments, project information, etc.; making people and community connections, so that experts can be leveraged for maximum effect.

Sep 1996 – Jun 1998 · 1 yr 9 mos · Chennai Area, India

• Manage sales of computers, peripherals and facilities management solutions in Corporate Accounts and Educational & Research insitutions.
• Establish, develop and maintain business relationships with current customers and prospective
• customers in the assigned territory to generate new business
• Keeps abreast of products, support services, market conditions and competitive activities
• Develop clear and effective written proposals/quotations
• Expedite the resolution of customer problems and complaints