Rakesh Kumar

CEO

Greater Delhi, Delhi, India36 yrs 7 mos experience

Highly Stable

Key Highlights

36+ years of banking experience
Expert in RBI compliance and customer protection
Proven track record in risk management and audit

Stackforce AI infers this person is a seasoned banking professional with expertise in regulatory compliance and risk management.

Contact

Skills

Core Skills

Customer Grievance ProtectionRegulatory ComplianceOperational Risk ManagementInternal AuditAudit ManagementCredit AuditCorporate Banking

Other Skills

Customer Grievance RedressalRisk ManagementFraud Risk ManagementBusiness Continuity ManagementRisk AssessmentTeam MentoringWholesale BankingRetail BankingWholesale Banking AuditRetail Banking AuditGlobal Trade Services AuditLoan Account ReviewInternational BankingTrade FinanceCredit Risk

About

-CAIIB banking professional with 14+ years of experience in internal audit for banks and an overall 35+ years of experience in Retail Banking, Corporate Banking, SME and Risk Management. -Worked with India’s largest Public and Private sector Banks and in GCC (more than 6 years in audit). Experienced professional with a MBA in Finance and Bachelor of Engineering.

Experience

Paytm payments bank

Internal Ombudsman

Nov 2025 – Present · 5 mos · Noida, Uttar Pradesh, India · Hybrid

Serving as the Internal Ombudsman, responsible for strengthening customer grievance redressal and ensuring independent, fair, and timely resolution of complaints in line with RBI guidelines and regulatory expectations.
Key responsibilities include:
Reviewing customer complaints that remain unresolved or are partially resolved by internal grievance redressal mechanisms
Ensuring impartial evaluation of cases involving banking operations, digital payments, KYC, deposits, and customer service
Providing independent decisions and recommendations to enhance transparency, fairness, and customer trust
Identifying systemic issues and process gaps, and advising management on corrective and preventive measures
Ensuring compliance with RBI’s Internal Ombudsman Scheme and evolving regulatory frameworks
Supporting governance, risk management, and customer-centric practices in a fast-growing digital banking environment
Bringing over 36 years of extensive banking experience into a fintech ecosystem, combining deep regulatory understanding with a strong commitment to customer protection and ethical banking practices.

Customer Grievance RedressalRegulatory ComplianceRisk ManagementCustomer Grievance Protection

Ahlibank saog

2 roles

Head Operational Risk Management

Jan 2021 – Feb 2022 · 1 yr 1 mo · Muscat Governorate, Oman

Responsible for operational risk management of the Bank with additional responsibilities of fraud risk management and Business Continuity Management of the Bank

Operational Risk ManagementFraud Risk ManagementBusiness Continuity Management

Deputy Head Of Department - Internal Audit

Jul 2016 – Dec 2020 · 4 yrs 5 mos · Muscat Governorate, Oman

Responsible for mentoring the entire team and audits of the Bank inclusive of wholesale Banking, treasury, trade, branch banking, retail assets, credit card operations etc. I am also responsible for preparation of risk based audit plan by identifying business areas/ processes to be audited across the Bank during the year based on risk assessment and for smooth and timely conduct of audits.

Internal AuditRisk AssessmentTeam Mentoring

Rbl bank ltd

Senior Vice President and Head Audit

Sep 2014 – Jul 2016 · 1 yr 10 mos · Mumbai Area, India

Deputy Head of audit responsible for audit of all domains including Wholesale Banking (business and operations), SME groups of the Bank, Retail branches, liability products and entire liability operations of the Bank including processing centres, agri operations, IT audit and treasury. Responsible for periodical presentation to the Audit Committee of the Board, preparation of annual audit plan.

Audit ManagementWholesale BankingRetail Banking

Icici bank

Deputy General Manager

May 2008 – Sep 2014 · 6 yrs 4 mos · Mumbai Area, India

Deputy General Manager and Domain Head of audit of Wholesale Banking (business and operations), SME groups of the Bank, Retail branches in North, South & East Zones, end to end audit of various liability products and entire liability operations of the Bank. Also handled audit of Global Trade Services of the entire Bank. Responsible for periodical presentation to the Audit Committee of the Board, preparation of annual audit plan for my domains.

Wholesale Banking AuditRetail Banking AuditGlobal Trade Services AuditAudit Management

Axis bank

AVP

Apr 2005 – May 2008 · 3 yrs 1 mo · Mumbai Area, India

I was responsible for Credit Audit of the entire Bank. The job involved risk assessment of loan accounts with exposure of more than Rs 5 crores covering more than 90% of the total such accounts in terms of number and value both. The responsibilities included reviewing of the loan accounts with regard to appraisal, documentation, compliance with sanctioned terms and conditions including review of collateral securities. I revamped the entire credit audit policy of the Bank which was duly approved and appreciated by the ACB. Besides these I also conducted audit of first two overseas branches of the Bank at Singapore and Hong Kong.

Credit AuditRisk AssessmentLoan Account Review

State bank of india

Asstt General Manager

Oct 1985 – Mar 2005 · 19 yrs 5 mos · Mumbai Area, India

I started my banking career with State Bank of India as a Probationary Officer on 1st October 1985 and gained more than 19½ years of rich experience in various facets of banking viz. corporate banking and credit, international banking including international credit and NRI Services, branch management including retail banking and technology. I was promoted to the Senior Management in 1998 and as an Assistant General Manager in 2002.

Corporate BankingRetail BankingInternational Banking