Shourya Dwivedi

Business Development Executive

New Delhi, Delhi, India8 yrs 9 mos experience

Highly Stable

Key Highlights

Launched Multi-Channel Fulfillment program at Amazon.
Spearheaded Ship with Amazon program for operational success.
Expert in data-driven sales and customer engagement strategies.

Stackforce AI infers this person is a Sales Manager with expertise in E-Commerce and Logistics.

Contact

Skills

Core Skills

Sales ManagementE-commerceBusiness DevelopmentCustomer Engagement

Other Skills

Digital Marketing StrategiesSalesOperational ProcessesNew Business InitiativesMarket AnalysisCRM SoftwareAdvanced Sales Analytics ToolsCompetitive AnalysisSales Funnel OptimizationSales Process OptimizationRelationship BuildingTerritory ManagementStrategic Account DevelopmentBusiness Development SupportAdvertising

About

Hello! I am Shourya Dwivedi, a dedicated Sales Manager with nearly 7 years of experience in sales management, particularly in the e-commerce and logistics sectors. My career has been driven by a proactive approach to improving operational frameworks and refining processes to enhance profitability and attract clients. Currently, I am leading the Multi-Channel Fulfillment program at Amazon, where I focus on achieving sales targets and ensuring operational excellence. My expertise lies in territory management, solution selling, and building strong relationships with clients, all while keeping a keen eye on market trends and customer needs. Throughout my career, I have successfully launched initiatives that have significantly improved market share and customer satisfaction. I pride myself on fostering a collaborative team environment that encourages creativity and drives high performance. My in-depth knowledge of e-commerce operations, coupled with my proficiency in advanced sales analytics tools, allows me to make data-driven decisions that enhance sales and customer engagement. I am passionate about developing digital marketing strategies that not only increase brand visibility but also drive customer acquisition and retention. Key Achievements: - Launched the Multi-Channel Program at Amazon, enhancing market share and customer satisfaction. - Spearheaded the Ship with Amazon program, ensuring smooth operations and achieving sales and profitability targets. - Developed and optimized product models based on market analysis, leading to improved operational efficiencies.

Experience

8 yrs 9 mos

Total Experience

2 yrs 8 mos

Average Tenure

9 mos

Current Experience

Dtdc express limited

Senior Growth Manager- Rapid Commerce

Jul 2025 – Present · 9 mos · Delhi, India

Amazon

2 roles

Sales Manager (Multi-Channel Fulfillment)

Apr 2024 – Jun 2025 · 1 yr 2 mos

I started the Multi-Channel Fulfillment (MCF) program at Amazon from the ground up and led its launch and ongoing management. My responsibilities included driving regional profitability and margin growth while overseeing all sales and operational processes to consistently exceed targets. I managed the end-to-end onboarding and integration of new accounts, ensuring a seamless setup and smooth execution. Additionally, I troubleshot and resolved issues for both new and existing shippers, enabling timely solutions that enhanced customer satisfaction. Through my proactive and customer-focused approach, I contributed to regional profitability and built strong, long-term client relationships that supported sustainable business growth.

Digital Marketing StrategiesSalesSales ManagementE-Commerce

Assistant Sales Specialist

Jun 2020 – Mar 2024 · 3 yrs 9 mos

I was a key member of the Ship with Amazon (SWA) program and helped build it from the very beginning. I played a crucial role in establishing operations, ensuring smooth execution, and achieving sales and profitability targets. I collaborated across the e-commerce B2C services landscape to enhance delivery and operational efficiencies, while also developing and optimizing product models based on market analysis and customer insights. By continuously monitoring market trends, I ensured the program maintained a strong competitive edge. I successfully led special projects that increased program visibility and growth, and provided valuable feedback to senior management on business challenges and successes, driving improvements in overall program strategies.

Digital Marketing StrategiesNew Business InitiativesSales ManagementE-Commerce

Blue dart

Business Development Manager

Feb 2019 – May 2020 · 1 yr 3 mos · Delhi, India

In this role, I successfully acquired and developed new clients, managing the entire sales and operations process for new account openings. I proactively resolved client concerns, ensuring high levels of customer satisfaction and fostering long-term relationships. My efforts in generating leads through referrals and various sources led to the successful closing of new accounts.
Achievements: I effectively negotiated contracts and pricing with clients, maximizing profitability while maintaining competitive pricing standards, and ensured timely collection and client retention.

Digital Marketing StrategiesSalesBusiness DevelopmentSales Management

Reliance jio -saurashtra (region)

Senior Executive

Mar 2017 – Jan 2019 · 1 yr 10 mos · Delhi · On-site

As the primary point of contact for corporate clients, I handled queries and ensured exceptional customer service and satisfaction. My focus on client retention and engagement through regular touchpoints led to increased usage and maximized revenue opportunities. I conducted lead generation activities, converting prospects into high-value accounts.
Achievements: I successfully improved overall business relationships and customer loyalty through tailored solutions and exceptional service.

Digital Marketing StrategiesNew Business InitiativesCustomer EngagementSales Management