Vikram Modgil

CEO

Seattle, Washington, United States21 yrs 1 mo experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in AI-powered customer experience strategies.
  • Proven track record in driving revenue growth across industries.
  • Strong leadership in building high-performance teams.
Stackforce AI infers this person is a SaaS and AI-driven business development leader with extensive experience in customer engagement.

Contact

Skills

Core Skills

Product StrategyBusiness DevelopmentCustomer EngagementPartnership DevelopmentRevenue GrowthTeam LeadershipRevenue DevelopmentPartnership ManagementSolution DevelopmentAccount ManagementCustomer AcquisitionTeam BuildingTeam DevelopmentClient EngagementSales GrowthClient ManagementProduct Development

Other Skills

Net Revenue Retention (NRR)Product-Led Growth (PLG)Revenue OperationsCustomer AnalyticsEarly Churn Risk DetectionExpansion RevenueFundraisingManagement ConsultingChurn ReductionCustomer Health ScoringCustomer Lifecycle ManagementOperating Model DesignGross Revenue Retention (GRR)Business IntelligenceAnalytics

About

Worldwide go-to-market leader operating across AI-powered customer experience, CCaaS, CPaaS, and communications platforms. I currently lead global GTM and business development for Amazon Connect’s AI portfolio, working at the intersection of product strategy, enterprise adoption, and partner-led scale. My focus is on translating applied AI and contact center capabilities into durable, repeatable customer outcomes building systems that scale across regions, industries, and operating models. Known for defining global GTM mechanisms, shaping product and pricing strategy through enterprise signal, and driving adoption of AI-first services in complex, regulated environments. I specialize in owning ambiguity, aligning diverse stakeholders, and creating execution models that persist beyond individual launches.

Experience

21 yrs 1 mo
Total Experience
3 yrs
Average Tenure
4 yrs
Current Experience

Amazon web services (aws)

3 roles

World Wide Applied AI Adoption & CX Product Incubation Leader

Promoted

Apr 2025Present · 1 yr 1 mo

  • As Worldwide GTM & Business Development Leader for Amazon Connect (AI Customer Experience), I own worldwide GTM and business development strategy for Amazon Connect’s AI-powered customer experience portfolio across CCaaS and CPaaS use cases.
  • Lead global adoption of AI-first capabilities spanning agent assist, self-service, analytics, and proactive engagement.
  • Define scalable GTM mechanisms that connect product signal to field execution and partner-led delivery.
  • Influence product direction, pricing, and packaging through enterprise feedback and cross-functional collaboration.
  • Drive repeatable enterprise adoption across regulated and global industries.
Net Revenue Retention (NRR)Product-Led Growth (PLG)Revenue OperationsCustomer AnalyticsEarly Churn Risk DetectionExpansion Revenue+2

Product Growth Acceleration Leader for Amazon Connect

Jan 2024Apr 2025 · 1 yr 3 mos

  • As part of strategic Applied AI product team I work directly with AWS senior leadership to deliver highest-impact goals for Amazon Connect, as part of Product Velocity team. My focus areas include AppliedAI Incubation, leading product launch GTM strategies, supporting WW industry teams to drive outcomes from Agentic AI investments, and evangelize Applied AI product growth. By implementing best practices in product strategy and customer engagement, we ensure our initiatives deliver measurable results and support the long-term success.
Product-Led Growth (PLG)Customer AnalyticsProduct StrategyCustomer Engagement

Tech Product Partnerships Leader, Amazon Chime SDK

May 2022Apr 2024 · 1 yr 11 mos

  • I lead strategic product partnerships for Amazon Chime SDK, a software development kit that enables builders such as Slack, Salesforce, & Cerner to securely add voice, video, messaging, and public telephone network capabilities to their apps.
Product-Led Growth (PLG)Customer AnalyticsPartnership DevelopmentProduct Strategy

Symbl.ai

Head of Growth

Nov 2019Mar 2022 · 2 yrs 4 mos · Seattle, Washington, United States

  • Led Symbl's Revenue function to help grow the company to go from Pre-seed to Series A achieving revenue milestones in just 2.5 years by building & leading the growth team (Sales, Partnerships, Customer Success, Account Management) as well as a technical team of Partner Engineers, Solution Architects, and Solution engineers. Took the individual responsibility of carrying the revenue responsibility for the company through the entire duration. In the Conversation Intelligence space, engaged with thousands of startups, mid-market and enterprise businesses in WebRTC, Voice/Video, communication, collaboration and productivity, contact centers, revenue intelligence, people & interview intelligence, and also has deep ASR (speech-to-text) and NLP technology understanding.
  • Symbl’s contextual conversation intelligence platform provides scalable, secure speech recognition and contextual analytics to build AI-powered experiences from voice, video, or text data in real time.
  • #symbl #symblai #conversationintelligence #speechrecognition #contextrecognition #ai #speechai
Product-Led Growth (PLG)Revenue OperationsFundraisingCustomer AnalyticsEarly Churn Risk DetectionExpansion Revenue+2

Pi square®

Co-Founder & Chief Executive Officer

Jan 2018Oct 2019 · 1 yr 9 mos · Greater Seattle Area

  • https://pisquare.ai/
  • As co-founder of Pi Square, my role was to develop a revenue engine by finding new customers, developing ISV partnerships and alliances, and managing the revenue function of the company.
  • Pi Square provides RPA SaaS implementation services using (UiPath) as well as integration of other partner products in Conversation Intelligence (Symbl) and Augmented Reality (+ voice).
  • Implementation partnerships with: UiPath | Symbl.ai | Twilio | Google
FundraisingEarly Churn Risk DetectionRevenue DevelopmentPartnership Management

Teradata

Director of Solutions Teleco

Jan 2017Jan 2018 · 1 yr · Greater Seattle Area

  • Led Telecom product implementation, solution development & professional services in west coast and managed one of the largest & fastest growing portfolio delivering over $2 billion in savings for customers. Established strategic account level relationships, directed Sales, solution architects and delivery teams across all engagements to accelerate adoption of Teradata’s products and services at a telecom customer as Consulting Sales leader. Guided strategic consulting engagement using AI/ML and modernization of platform projected to save 10% ($2 billion) of planned investment of ~$20B. Exceeded quota for orders on hardware, software and cloud consulting services by 4x. Won “Return on Innovation” award for best team of the year.
Revenue OperationsCustomer AnalyticsEarly Churn Risk DetectionSolution DevelopmentAccount Management

Novigo solutions

VP of Analytics

Jan 2017Jan 2017 · 0 mo · Greater Seattle Area

  • Led customer acquisition and revenue functions. onboarded AI experts (sales & account executives, data engineers, data scientists and analysts) and onboarded initial customers. Setup US subsidiary, acquired 3 new accounts in existing verticals & set up team of 4 people to kick start US operations.
Management ConsultingCustomer AcquisitionTeam Building

Fractal analytics

Director of PNW Region - HiTech Telco and Media

Jan 2013Jan 2017 · 4 yrs · Greater Seattle Area

  • Built a team from 10 to 150 Data Scientists, data engineers and analysts across 90 countries for Colgate-Palmolive. Worked closely with CIO, CTO, CBSO, and COO as well as Senior leadership across all subs and hubs. Developed west coast professional services & product business for clients like Microsoft and other marquee clients in the region. Engaged Chief AI Officer of Microsoft into advisory board and worked closely with CMO & his team. Delivered business value worth over $1 billion in savings through AI and $1 billion in optimizing marketing spends.
Revenue OperationsManagement ConsultingFundraisingCustomer AnalyticsEarly Churn Risk DetectionTeam Development+1

Mu sigma inc.

Technical Director Healthcare

Jan 2011Jan 2013 · 2 yrs · Greater New York City Area

  • Spearheaded a team of 20 including sales executives, data scientists, analytics consultants, data engineers and architects. Grew the revenues by 1.5X in under 1 year by selling 3 flagship analytic platforms & products. Delivered sales & consulting revenue quotas targeting healthcare providers across North America and Europe.
Management ConsultingFundraisingCustomer AnalyticsSales GrowthClient Management

Infosys

Technology Lead - Research and Product Development

Jan 2005Jan 2011 · 6 yrs · Greater Chicago Area

  • Led product development & R&D efforts for various cpg & retail companies like - Tesco, Kraft/Mondelez, J&J, Future Group etc. Engineered products such as: RFID based system for large warehouses, Magic mirror for retail apparel stores, Shopping Trip 360 for retailers. Delivered sales demos to the board and C-level customers. Operated a team to develop online payments product & built in-house e-commerce platform for one of the largest retailers in the UK.
Management ConsultingFundraisingCustomer AnalyticsProduct DevelopmentClient Engagement

Education

Birla Institute of Technology, Mesra

bachelor of engineering (B.E.) — computer science & technology

Apr 2001Apr 2005

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