Feb 2025 – Apr 2025 · 2 mos

• Supported the full employee lifecycle, from onboarding and orientation through offboarding and terminations, ensuring a seamless and compliant employee experience.
• Managed the end-to-end leave of absence (LOA) process and supported accommodation requests in compliance with ADA guidelines.
• Responded to employee inquiries across a wide range of HR topics, delivering timely and accurate support.
• Drafted and maintained employee handbook policies, ensuring alignment with company values and compliance standards.
• Provided high-level support to four Human Business Partners, assisting with employee relations cases and performance management tracking.
• Monitored and reported on employee performance trends, attendance issues, and other workplace matters to inform strategic HR decisions.

Apr 2023 – Feb 2025 · 1 yr 10 mos

• Orchestrated the onboarding process for cohorts of 15+ new hires every two weeks, including managing communications, conducting orientations, adding employees to operational systems, and ensuring timely I-9 verifications.
• Led offboarding efforts, handling all separation paperwork and ensuring compliance with company policies and legal requirements.
• Successfully transitioned a 600+ employee base from a PEO (Professional Employer Organization) to Workday HRIS, overseeing data loads, testing, and the full launch of the new system.
• Acted as a Subject Matter Expert (SME) in Time Tracking within the HRIS for the hourly non-exempt workforce, ensuring accurate timekeeping and compliance.
• Managed Leave of Absence (LOA) administration, handling various types of leaves and ensuring timely and accurate documentation.
• Administered ADA accommodations, coordinating with employees and management to ensure proper accommodations were provided in accordance with legal requirements.
• Provided ongoing support to 4 Human Business Partners, assisting with employee relations, policy guidance, and HR processes.
• Maintained and updated employee records in HR systems, ensuring data integrity and compliance with privacy regulations.
• Contributed to the development of new HR policies and played a key role in the creation of the company’s first comprehensive employee handbook.

Dec 2021 – Apr 2023 · 1 yr 4 mos

• Provided real-time and structured feedback to a team of 8-15 direct reports, fostering a growth-oriented environment and ensuring continuous improvement in performance and customer satisfaction.
• Identified and communicated coaching opportunities through weekly 1:1 meetings, offering personalized guidance and actionable steps for individual development.
• Delivered real-time updates and essential information to direct reports, ensuring they were consistently supported in their day-to-day responsibilities and equipped to meet team goals.
• Supported the internal career development of direct reports by offering interview preparation and coaching to help them advance within the organization.
• Assisted customers by providing creative solutions during escalated support issues, delivering phone call support to ensure their concerns were effectively resolved.
• Interviewed and identified top-performing external candidates, helping to expand and strengthen the Customer Experience Department with highly skilled professionals.
• Delivered constructive feedback with actionable solutions to improve systems and processes, ensuring that they aligned with the company’s growth and evolving needs.
• Collaborated with HR to ensure smooth onboarding and offboarding of team members, fostering a positive experience for new hires and ensuring compliance for departing employees.
• Approved timecards in PEO for all direct reports, ensuring accurate tracking of PTO and maintaining payroll accuracy.
• Gained expertise in a variety of systems, including Stripe, Gladly, TalkDesk, Lessonly, Kustomer, Maestro QA, and CRM tools, to train and guide the team effectively.
• Worked cross-functionally with the Operations Department to proactively identify and address shipping issues, improving customer satisfaction and operational efficiency.

Nov 2020 – Dec 2021 · 1 yr 1 mo

• Engaged with an average of 150 customers per week, providing assistance on delivery issues, dog nutrition, and website troubleshooting through one-on-one interactions across phone, email, and SMS.
• Led touch base meetings in the absence of leadership, ensuring that day-to-day updates were communicated effectively and that the team remained aligned on priorities and goals.
• Collaborated cross-functionally in think tanks to assist in the development of training programs, parental leave SOPs, and communication routing processes to improve customer support efficiency.
• Trained 50+ colleagues remotely on phone, email, and SMS communication, ensuring team members were equipped with the skills and knowledge to provide exceptional customer support.
• Provided leadership and mentorship to new hires through small group training sessions and ongoing support, fostering a positive, productive onboarding experience.
• Consistently exceeded KPI and performance metrics, demonstrating a commitment to delivering excellent customer service and achieving team goals.

Oct 2019 – Feb 2020 · 4 mos · Nashville, Tennessee, United States

Mar 2019 – May 2019 · 2 mos · Adams, Tennessee, United States

Aug 2018 – Mar 2019 · 7 mos · Nashville, Tennessee, United States

Aug 2017 – Nov 2017 · 3 mos · Tiffin, Ohio

• I directed the play Junie B Jones Is Not a Crook and went on tour with students from Heidelberg University to 14 elementary schools.

Jun 2016 – Aug 2016 · 2 mos · Conetticuit

Aug 2015 – Oct 2015 · 2 mos · Tiffin, Ohio

• Stage manager and assistant director for Heidelberg University and The Ritz Players collaboration of Shrek the Musical.

Jan 2015 – May 2015 · 4 mos · Tiffin, Ohio

• Wrote, directed, and produced my own one woman show titled The Art of Breathing.

Aug 2014 – May 2018 · 3 yrs 9 mos · Tiffin, Ohio